INTERACTIVE HELP INTERFACE

• US 20160342431A1
• Filed: 05/22/2015
• Published: 11/24/2016
• Est. Priority Date: 05/22/2015
• Status: Abandoned Application

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Huang, Tau
• Application Number:
  US14/719,600
• Publication Number:
  US 20160342431A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/958 Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
• CPC Class Codes: G06F 2203/04803 Split screen, i.e. subdividing the display area or the window area into separate subareas
• CPC Class Codes: G06F 3/04812 Interaction techniques based on cursor appearance or behaviour, e.g. being affected by the presence of displayed objects
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06F 9/453 Help systems

Abstract

Methods for enabling an interactive help panel are provided. Methods may display a webpage. Methods may display a moveable cursor. Methods may display an interactive help panel, which may provide video and/or textual assistance. Methods may broadcast audio assistance using a broadcast system. In response to opening of the webpage, a processor may preload an assistance video, associated with the opened webpage, to a memory location. The memory location may be within a hardware memory. When the cursor is moved by a user, the processor may determine which pixels the cursor traversed and an amount of time the cursor occupied each pixel. In response to the cursor remaining within a predetermined block of pixels for a predetermined period of time, the processor may display assistance in the interactive help panel. The assistance may correspond to information corresponding to the predetermined block of pixels.

Claims

1. An apparatus for enabling an interactive help panel comprising:

a processor;

a display, said display comprising pixels;

a webpage displayed on the display;

a moveable cursor that is viewable on the display and associated with a user via an input device;

an interactive help panel configured to provide video and/or textual assistance to the user, said panel viewable on the display;

a broadcast system for broadcasting audio assistance to the user;

wherein;

in response to opening of the webpage by the user, the processor preloads an assistance video, associated with the opened webpage, to a memory location within a hardware memory associated with the user;

when the cursor is moved by the user, the processor determines which pixels the cursor traversed and an amount of time the cursor occupied each pixel, and in response to the cursor remaining within a predetermined block of pixels for a predetermined period of time, the processor displays assistance in the interactive help panel, said assistance corresponding to information corresponding to the predetermined block of pixels.

2. The apparatus of claim 1, wherein the processor is a server-side processor located in a remote location from the display.

3. The apparatus of claim 1, wherein the processor is a client-side processor located in substantially the same location as the display.

4. The apparatus of claim 1, wherein the processor is comprised of a plurality of processors, and at least one of the plurality of processors is a server-side processor located in a remote location from the display, and at least one of the plurality of processors is a client-side processor located in substantially the same location as the display.

5. The apparatus of claim 4, wherein the displayed assistance includes the assistance video.

6. The apparatus of claim 5, wherein the displayed assistance includes textual assistance.

7. The apparatus of claim 6, wherein:

the audio assistance is pre-recorded; and

the textual assistance is pre-recorded.

8. The apparatus of claim 7, wherein:

the audio assistance is live; and

the textual assistance is live.

9. The apparatus of claim 4 further comprising a second hardware memory, wherein:

the hardware memory is a first hardware memory;

the first hardware memory is located at substantially the same location as the display;

the assistance video is retrieved from the first hardware memory;

the second hardware memory is located at a remote location from the display;

the audio assistance is retrieved from the second hardware memory; and

the textual assistance is retrieved from the second hardware memory.

10. The apparatus of claim 9, wherein the preloading is from the second hardware memory to the first hardware memory.

11. The apparatus of claim 10, wherein:

the assistance video is displayed on the display in response to retrieval of the assistance video from local memory;

the audio assistance is broadcast in real time in response to receipt of data corresponding to the audio assistance from the server-side processor; and

the textual assistance is displayed in real time in response to receipt of data corresponding to the textual assistance from the server-side processor.

12. The apparatus of claim 1, wherein the displayed assistance is a first display of assistance, and in response to the user executing an activity included in the first display of assistance, the processor displays a second display of assistance in the interactive help panel.

13. One or more non-transitory computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for enabling an interactive help panel, the method comprising:

displaying, using a processor, a webpage, on a display that comprises pixels;

displaying, using the processor, a moveable cursor, on the display, said moveable cursor associated with a user via an input device;

displaying, using the processor, an interactive help panel, on the display, said interactive help panel configured to provide video and/or textual assistance to the user;

broadcasting, using a broadcast system, audio assistance;

wherein;

in response to opening of the webpage by the user, the processor preloads an assistance video, associated with the opened webpage, to a memory location within a hardware memory associated with the user;

when the cursor is moved by the user, the processor determines which pixels the cursor traversed and an amount of time the cursor occupied each pixel, and in response to the cursor remaining within a predetermined block of pixels for a predetermined period of time, the processor displays assistance in the interactive help panel, said assistance corresponding to information corresponding to the predetermined block of pixels.

14. The method of claim 13, wherein the processor is comprised of a plurality of processors, and at least one of the plurality of processors is a server-side processor located in a remote location from the display and at least one of the plurality of processors is a client-side processor located in substantially the same location as the display.

15. The method of claim 14, further comprising retrieving audio assistance from a second hardware memory, said second hardware memory located at a remote location from the display, wherein:

the hardware memory is a first hardware memory;

the first hardware memory is located at substantially the same location as the display;

the assistance video is retrieved from the first hardware memory;

the audio assistance is retrieved from the second hardware memory; and

the textual assistance is retrieved from the second hardware memory.

16. The apparatus of claim 15, wherein:

the assistance video is displayed on the display in response to retrieval of the assistance video from local memory;

the audio assistance is broadcast in real time in response to receipt of data corresponding to the audio assistance from the server-side processor; and

the textual assistance is displayed in real time in response to receipt of data corresponding to the textual assistance from the server-side processor.

17. An apparatus for enabling an interactive help panel, the apparatus comprising:

a processor;

a webpage displayed on a display, said display comprising pixels, said pixels being divided into a pixel grid comprising sections, each section of the pixel grid corresponding to a category, the category being determined, at least in part, by a portion of the webpage displayed on the section;

a moveable cursor that is viewable on the display and associated with a user via an input device;

an interactive help panel, displayed on the display, for providing video and/or textual assistance to the user;

a broadcast system for broadcasting audio assistance;

wherein;

in response to opening of the webpage by the user, the processor preloads all assistance videos associated with the opened webpage, to a memory location within a hardware memory associated with the user;

when the cursor is moved by the user, the processor determines which sections the cursor traversed and an amount of time the cursor occupied each section, and in response to the cursor remaining within a section for a predetermined amount of time, the processor is configured to display assistance in the interactive help panel, said assistance corresponding to the category of the section.

18. The apparatus of claim 17, wherein the processor records the trajectory of the cursor, and in response to the cursor moving in a predetermined trajectory with respect to the sections of the pixel grid, the processor displays, in the interactive help panel, assistance relating to the trajectory.

19. The apparatus of claim 18, wherein the assistance is related to a predicted location based on the trajectory.

20. The apparatus of claim 19, wherein the apparatus further comprises a trajectory category index that correlates cursor trajectories to categories.

21. The apparatus of claim 20, wherein the processor utilizes the trajectory category index to determine which category the assistance, displayed in the interactive display panel, should be correlated.