IMPLICIT PROFILE FOR USE WITH RECOMMENDATION ENGINE AND/OR QUESTION ROUTER
First Claim
1. An automated method for creating an implicit profile for use by at least one of a recommendation engine or a question router, comprising:
- tracking user behavior on at least one of one or more electronic devices and an electronic communications network;
analyzing user-related information relating to the user behavior to extract or derive key words therefrom which are used to characterize user interests, expertise, and skills;
assigning key word weightings to each of the key words; and
storing the key words and the key word weightings in a profiles database as the implicit profile;
wherein the key word weightings are assigned based on at least relevancy calculations of the user-related information and recency of the user-related information.
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Accused Products
Abstract
Methods and systems for creating an implicit profile for use by a recommendation engine or a question router is provided. User behavior on at least one of one or more electronic devices and an electronic communications network is tracked. User-related information relating to the user behavior is analyzed to extract or derive key words therefrom. The key words are stored in a profiles database as the implicit profile and used by the recommendation engine or question router to characterize user interests, expertise, and skills when matching a request from a querying user to a potential user or group of users having the relevant background to respond to the request.
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Citations
24 Claims
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1. An automated method for creating an implicit profile for use by at least one of a recommendation engine or a question router, comprising:
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tracking user behavior on at least one of one or more electronic devices and an electronic communications network; analyzing user-related information relating to the user behavior to extract or derive key words therefrom which are used to characterize user interests, expertise, and skills; assigning key word weightings to each of the key words; and storing the key words and the key word weightings in a profiles database as the implicit profile; wherein the key word weightings are assigned based on at least relevancy calculations of the user-related information and recency of the user-related information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23)
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24. A system for creating an implicit profile for use by at least one of a recommendation engine or a question router, comprising:
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an electronic communications network; one or more electronic devices for each user in communication with the electronic communications network; a software application running on each of the electronic devices for tracking user behavior on at least one of the one or more electronic devices and the electronic communications network; one or more information databases for storing user-related information relating to the user behavior; an analyzer associated with the one or more databases and at least one of the recommendation engine or the question router for; receiving and analyzing the user-related information relating to the user behavior; extracting or deriving key words from the user-related information for use in characterizing user interests, expertise, and skills; and assigning key word weightings to each of the key words; and a profiles database associated with at least one of the recommendation engine or the question router for storing the key words and the key word weightings as the implicit profile; wherein the key word weightings are assigned based on at least relevancy calculations of the user-related information and recency of the user-related information.
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Specification