MANAGING GOVERNMENT MESSAGES

• US 20160344669A1
• Filed: 05/20/2015
• Published: 11/24/2016
• Est. Priority Date: 05/20/2015
• Status: Abandoned Application

• Current Assignee: Ryan Bonham
• Original Assignee: Ryan Bonham
• Inventors: Bonham, Ryan
• Application Number:
  US14/717,146
• Publication Number:
  US 20160344669A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04L 51/212 using filtering or selective blocking
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes

Abstract

For managing government messages, code receives a message and stores the message. In addition, the code communicates the message to accounts through at least one of a plurality of communication channels based on message categories and structured message restrictions. The structured message restrictions include full access, partial access, and no access restrictions. A structured message restriction is associated with each message category for each account.

Claims

1. A method comprising:

receiving, by use of a processor, a message;

storing the message; and

communicating the message to accounts through at least one of a plurality of communication channels based on message categories and structured message restrictions comprising full access, partial access, and no access restrictions, wherein a structured message restriction is associated with each message category for each account.

2. The method of claim 1, wherein the partial access restriction permits access to a first message by a first account only if a message priority for the first message exceeds a message priority threshold.

3. The method of claim 2, wherein the message priority is calculated as a function of a message category, a description, and a public safety rating.

4. The method of claim 1, the method further comprising calculating a response score as a function of a resolution time interval, a message priority, and a public safety rating.

5. The method of claim 1, wherein each message comprises a title, a message identifier, a creation date, and a note identifier for a note.

6. The method of claim 5, wherein each note comprises a status, a closed date, and a resolution needed date.

7. The method of claim 1, wherein the message categories comprise a resident class, a contractor class, an employee class, an office staff class, a department manager class, a council class, a public safety class, a manager class, an executive class, and an administrator class.

8. A program product comprising a non-transitory computer readable storage medium that stores code executable by a processor, the executable code comprising code to perform:

receiving a message;

storing the message; and

communicating the message to accounts through at least one of a plurality of communication channels based on message categories and structured message restrictions comprising full access, partial and no access restrictions, wherein a structured message restriction is associated with each message category for each account.

9. The program product of claim 8, wherein the partial access restriction permits access to a first message by a first account only if a message priority for the first message exceeds a message priority threshold.

10. The program product of claim 9, wherein the message priority is calculated as a function of a message category, a description, and a public safety rating.

11. The program product of claim 8, the code further calculating a response score as a function of a resolution time interval, a message priority, and a public safety rating.

12. The program product of claim 8, wherein each message comprises a title, a message identifier, a creation date, and a note identifier for a note.

13. The program product of claim 12, wherein each note comprises a status, a closed date, and a resolution needed date.

14. The program product of claim 8, wherein the message categories comprise a resident class, a contractor class, an employee class, an office staff class, a department manager class, a council class, a public safety class, a manager class, an executive class, and an administrator class.

15. An apparatus comprising:

a processor;

a non-transitory memory that stores code executable by the processor, the code comprising;

code that receives a message;

code that stores the message; and

code that communicates the message to accounts through at least one of a plurality of communication channels based on message categories and structured message restrictions comprising full access, partial access, and no access restrictions, wherein a structured message restriction is associated with each message category for each account.

16. The apparatus of claim 15, wherein the partial access restriction permits access to a first message by a first account only if a message priority for the first message exceeds a message priority threshold.

17. The apparatus of claim 16, wherein the message priority is calculated as a function of a message category, a description, and a public safety rating.

18. The apparatus of claim 15, the code further comprising code that calculates a response score as a function of a resolution time interval, a message priority, and a public safety rating.

19. The apparatus of claim 15, wherein each message comprises a title, a message identifier, a creation date, and a note identifier for a note.

20. The apparatus of claim 15, wherein the message categories comprise a resident class, a contractor class, an employee class, an office staff class, a department manager class, a council class, a public safety class, a manager class, an executive class, and an administrator class.