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DYNAMICALLY SWITCHING COMMUNICATIONS TO TEXT INTERACTIONS

  • US 20160344869A1
  • Filed: 05/18/2015
  • Published: 11/24/2016
  • Est. Priority Date: 05/18/2015
  • Status: Active Grant
First Claim
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1. A method for dynamically switching communications to text interactions, the method comprising the steps of:

  • receiving a phone call;

    determining a voice queue wait time exceeds a predetermined threshold;

    routing the phone call to a speech-to-text queue;

    converting an audio signal associated with the phone call to an instant message interaction.

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