System and Method of a Customer Management System

• US 20160349932A1
• Filed: 03/23/2016
• Published: 12/01/2016
• Est. Priority Date: 06/01/2015
• Status: Active Grant

• Current Assignee: Nextiva Incorporated (UnitedWeb, Inc.)
• Original Assignee: Nextiva Incorporated (UnitedWeb, Inc.)
• Inventors: Gorny, Tomas
• Granted Patent: US 10,551,989 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 3/04845 for image manipulation, e.g. dragging, rotation, expansion or change of colour
• CPC Class Codes: G06F 40/186 Templates
• CPC Class Codes: G06F 40/20 Natural language analysis semantic analysis of natural language G06F40/30
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04L 41/18 Delegation of network management function, e.g. customer network management [CNM]
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 43/045 for graphical visualisation of monitoring data
• CPC Class Codes: H04M 2203/558 Databases
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42348 Location-based services which utilize the location information of a target
• CPC Class Codes: H04M 3/5133 Operator terminal details
• CPC Class Codes: H04W 24/08 Testing, supervising or monitoring using real traffic
• CPC Class Codes: H04W 24/10 Scheduling measurement reports ; Arrangements for measurement reports

Abstract

A system and method are disclosed for an interface system comprising a communication device and a system administrator, the system administrator is configured to initiate a setup process, receive an identification number, receive user information, and in response to the setup process, associate the identification number with the user information.

Claims

1. A system, comprising:

a communication device comprising an identification number; and

a system administrator comprising a database and configured to;

initiate a setup process;

receive the identification number;

receive user information; and

in response to the setup process, associate the identification number with the user information.

2. The system of claim 1, wherein the system administrator is further configured to:

display a user interface comprising one or more wizards and one or more subwizards;

sort the one or more subwizards into one or more wizards;

display a first subwizard of the one or more subwizards in a collapsed state;

monitor an input for an expansion condition; and

automatically expand the first subwizard in response to detecting the expansion condition.

3. The system of claim 2, wherein the system administrator is further configured to:

monitor an input for a collapse condition; and

automatically collapse the first subwizard in response to detecting the collapse condition.

4. The system of claim 1, wherein receive user information comprises:

sending a blank user template;

receiving a user template comprising user information;

validating the user information in the user template;

displaying errors in the user information; and

receiving a corrected user template.

5. The system of claim 4, wherein the user information comprises a user name and a location.

6. The system of claim 5, wherein system administrator is further configured to:

associated the communication device with the user name and the location.

7. A method, comprising:

initiating, by a computer, a setup process of a communication device;

receiving, by the computer, an identification number of the communication device;

receiving, by the computer, user information; and

associating, by the computer, the identification number with the user information.

8. The method of claim 7, further comprising:

displaying a user interface comprising one or more wizards and one or more subwizards;

sorting the one or more subwizards into one or more wizards;

displaying a first subwizard of the one or more subwizards in a collapsed state;

monitoring an input for an expansion condition; and

automatically expanding the first subwizard in response to detecting the expansion condition.

9. The method of claim 8, further comprising:

monitoring an input for a collapse condition; and

automatically collapsing the first subwizard in response to detecting the collapse condition.

10. The method of claim 7, wherein receiving user information comprises:

sending a blank user template;

receiving a user template comprising user information;

validating the user information in the user template;

displaying errors in the user information; and

receiving a corrected user template.

11. The method of claim 10, wherein the user information comprises a user name and a location.

12. The method of claim 11, further comprising:

associating the communication device with the user name and the location.

13. A non-transitory computer-readable medium embodied with software, the software when executed is configured to:

initiate a setup process of a communication device;

receive an identification number of the communication device;

receive user information; and

associate the identification number with the user information.

14. The non-transitory computer-readable medium of claim 13, wherein the software is further configured to:

display a user interface comprising one or more wizards and one or more subwizards;

sort the one or more subwizards into one or more wizards;

display a first subwizard of the one or more subwizards in a collapsed state;

monitor an input for an expansion condition; and

automatically expand the first subwizard in response to detecting the expansion condition.

15. The non-transitory computer-readable medium of claim 14, wherein the software is further configured to:

monitor an input for a collapse condition; and

automatically collapse the first subwizard in response to detecting the collapse condition.

16. The non-transitory computer-readable medium of claim 13, wherein receiving user information comprises:

sending a blank user template;

receiving a user template comprising user information;

validating the user information in the user template;

displaying errors in the user information; and

receiving a corrected user template.

17. The non-transitory computer-readable medium of claim 16, wherein the user information comprises a user name and a location.

18. The non-transitory computer-readable medium of claim 17, wherein the software is further configured to:

associate the communication device with the user name and the location.