JUST IN TIME LEARNING DRIVEN BY POINT OF SALE OR OTHER DATA AND METRICS

• US 20160350690A1
• Filed: 06/24/2015
• Published: 12/01/2016
• Est. Priority Date: 06/01/2015
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Gruen, Daniel M
• Granted Patent: US 10,055,705 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/063118 Staff planning in a project environment
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G09B 5/06 with both visual and audible presentation of the material to be studied
• CPC Class Codes: G09B 5/14 with provision for individual teacher-student communication

Abstract

A method and system are provided. The method includes monitoring, by a processor-based monitoring device, work metrics, indicative of work performance, of a plurality of users. The method further includes soliciting input, by a user input solicitation device, from any of the plurality of users who have success regarding at least one work task, regarding activities which led to the success and suggestions on how other users can benefit from the input. The method also includes providing, by an input dissemination device, the input to a particular user identified from among the plurality of users as needing improvement in performing the at least one work task. The success is determined by evaluating the work metrics with respect to at least one threshold.

Claims

1. A method, comprising:

monitoring, by a processor-based monitoring device, work metrics, indicative of work performance, of a plurality of users;

soliciting input, by a user input solicitation device, from any of the plurality of users who have success regarding at least one work task, regarding activities which led to the success and suggestions on how other users can benefit from the input; and

providing, by an input dissemination device, the input to a particular user identified from among the plurality of users as needing improvement in performing the at least one work task,

wherein the success is determined by evaluating the work metrics with respect to at least one threshold.

2. The method of claim 1, further comprising encouraging the particular user to utilize the input to improve their success.

3. The method of claim 1, further comprising identifying a need for improvement in a performance of the at least one work task by the particular user, using the work metrics.

4. The method of claim 3, further comprising identifying learning content that addresses the identified need for improvement in the performance of the at least one work task from multiple inputs provided by multiple users, from among the plurality of users, who have success regarding the at least one work task.

5. The method of claim 1, wherein the input comprises learning content used by any of the plurality of users who have success, and learning content that has been generated by any of the plurality of user who have success.

6. The method of claim 1, wherein said providing step comprises at least one of providing learning content to the particular user, providing a way to access the learning content, and identifying the way to access the learning content.

7. The method of claim 1, further comprising providing feedback to any of the plurality of users whose input benefitted the particular user in the performance of the at least one work task.

8. The method of claim 7, wherein the feedback comprises at least one of an acknowledgement and a pecuniary-based reward.

9. The method of claim 1, further comprising:

repeating said monitoring step to obtain updated work metrics; and

determining whether the performance of the at least one work task by the particular user has benefitted from the input, using the updated work metrics.

10. The method of claim 1, further comprising recommending the input to other users, from among the plurality of users, who have a same need or a similar need for improvement as the particular user.

11. The method of claim 1, further comprising:

receiving a question or request for learning assistance from a given user, from among the plurality of users, with respect to the particular work task or another work task; and

routing the question or request for learning assistance to other ones of the plurality of users who have at least one of experience and success with the particular work task or the other work task.