Bespoke Service-On-Demand Platform
First Claim
1. A computational system comprising:
- a guest application programming interface operable to receive a request generated on a guest application operably coupled to the guest application programming interface via a first communication network;
one or more computing units operable to receive the request from the guest application programming interface, the one or more computing units being configured to read the request to determine a relevant department within a plurality of departments of a property that should handle the request; and
a staff application programming interface operable to receive data indicating the receipt of the request by the one or more computing units, the staff application programming interface being configured to generate a notification indicating the receipt of the request, the staff application programming interface being configured to send the notification indicating the receipt of the request to a staff application operably coupled to the staff application programming interface via a second communication network.
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Accused Products
Abstract
A computational system, which is a bespoke service-on-demand platform, is described. One or more computing units of a computational system can receive a request for performing a service associated with a property. The one or more computing units can receive the request to determine a relevant department within a plurality of departments of the property that should handle the request. The one or more computing units can send an indication of receipt of the request by the one or more computing units and the relevant department to a staff application programing interface (API) of the computational system. The staff API can generate a notification indicating the receipt of the request. The staff API can send the notification to a staff application executed by the relevant department via a communication network. Related systems, computer program products, apparatuses, techniques and articles are also described.
13 Citations
33 Claims
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1. A computational system comprising:
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a guest application programming interface operable to receive a request generated on a guest application operably coupled to the guest application programming interface via a first communication network; one or more computing units operable to receive the request from the guest application programming interface, the one or more computing units being configured to read the request to determine a relevant department within a plurality of departments of a property that should handle the request; and a staff application programming interface operable to receive data indicating the receipt of the request by the one or more computing units, the staff application programming interface being configured to generate a notification indicating the receipt of the request, the staff application programming interface being configured to send the notification indicating the receipt of the request to a staff application operably coupled to the staff application programming interface via a second communication network. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A method comprising:
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receiving, by one or more computing units of a computational system, a request for performing a service associated with a property; reading, by the one or more computing units, the request to determine a relevant department within a plurality of departments of the property that should handle the request; sending, by the one or more computing units and to a staff application programing interface of the computational system, an indication of receipt of the request by the one or more computing units and the relevant department; generating, by the staff application programming interface, a notification indicating the receipt of the request; and sending, by the staff application programming interface, the notification to a staff application executed by the relevant department via a first communication network. - View Dependent Claims (19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
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29. A non-transitory computer program product storing instructions that, when executed by at least one programmable processor, cause the at least one programmable processor to perform operations comprising:
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receiving a request for performing a service associated with a property; reading the request to determine an available staff member within a relevant department amongst a plurality of departments of the property that should handle the request; generating a notification indicating the receipt of the request; and sending the notification indicating the receipt of the request to a staff application operated by the available staff member via a first communication network. - View Dependent Claims (30, 31, 32, 33)
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Specification