CONTACT CENTER DELIVERY IN-BUILDING HOMING SERVICE
14 Assignments
0 Petitions
Accused Products
Abstract
The delivery of goods to a customer comprises a substantial portion of human activity. To correct address errors and/or to more precisely locate delivery locations, systems are provided to assist human, human operated vehicle, or autonomous vehicles to locate a delivery point. Often the location of a delivery point is inaccurate or imprecise. GPS and other coordinate systems often fail or are imprecise without an unobstructed view of the sky. Even with coordinates available, the delivery point may be different from the coordinates or, more commonly, coordinates that are different from some standard point within a postal address associated with the coordinates. Providing a delivery system that utilizes a broadcasted identifier, such as an identifier associated with the order of the item, the delivery of the item may be made proximate to the source of the broadcasted identifier or further refined using the broadcasted identifier as a reference.
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Citations
20 Claims
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1-10. -10. (canceled)
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11. A customer communication device, comprising:
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a network interface that facilitates a communication between the customer communication device and a contact center over a network; a transmitter that broadcasts a network identifier associated with the communication between the customer communication device and the contact center; a user interface, that places an order for an item for delivery from the customer communication device of a user and cause the network interface to broadcast the order to the contact center, wherein the order comprises a first delivery location and the network identifier; and wherein the transmitter further broadcasts the network identifier for reception by a delivery vehicle operable to deliver the item to the first delivery location and in accord with the location of the transmitter.
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- 12. The customer communication device of claim 12, wherein the network interface further broadcasts the network identifier to the delivery vehicle upon the delivery vehicle approaching the first delivery location.
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15. A contact center, comprising:
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a network interface that facilitates electronic communication between the contact center and a customer communication device utilized for placing an order on behalf of a customer for an item for delivery; an order processing component that receives the order from the customer communication device comprising an item for delivery, a first delivery location, and a broadcasted identifier associated with the customer communication device; and a delivery device dispatch module that provides a delivery device with the first location and the broadcast identifier and wherein the delivery device is operable to approach the first delivery location and refine the first delivery location to be a second delivery location in accord with the delivery device determining the source of the broadcasted identifier. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification