ASSISTED SHOPPING
First Claim
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1. A non-transitory computer-readable medium having a computer-executable program stored thereon that, when executed by a computing device, configures the computing device to perform operations comprising:
- receiving an input from a client device;
obtaining location information from a positioning system associated with the client device;
performing a search query that is based at least upon the input;
generating a refined search query that is based at least upon the search query, the refined search query selected by a customer service agent and obtained from the customer service agent via a customer service agent user interface, the refined search query further being different from the search query; and
transmitting at least one search result based at least upon the refined search query and the location information to the client device in response to a selection of the at least one search result by the customer service agent via the customer service agent user interface.
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Abstract
Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
11 Citations
20 Claims
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1. A non-transitory computer-readable medium having a computer-executable program stored thereon that, when executed by a computing device, configures the computing device to perform operations comprising:
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receiving an input from a client device; obtaining location information from a positioning system associated with the client device; performing a search query that is based at least upon the input; generating a refined search query that is based at least upon the search query, the refined search query selected by a customer service agent and obtained from the customer service agent via a customer service agent user interface, the refined search query further being different from the search query; and transmitting at least one search result based at least upon the refined search query and the location information to the client device in response to a selection of the at least one search result by the customer service agent via the customer service agent user interface. - View Dependent Claims (2, 3)
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4. A system comprising:
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a client device; and an application executable in the client device, the application configured to cause the client device to; capture an input; initiate a data session with a computing device associated with a customer service agent in response to capturing the input; obtain at least one search result based at least upon a refinement by the customer service agent of the input captured by the client device, wherein the refinement of the input differs from the input and where the refinement is generated via a customer service agent user interface; render the at least one search result in a user interface rendered on a display of the client device in response to selection of the refinement by the customer service agent of the input; receive location information from a positioning system associated with the client device; and transmit the location information to the computing device. - View Dependent Claims (5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A computer-implemented method comprising:
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receiving, via at least one computing device over a network, an input from a client device; performing, via the at least one computing device, a search query; identifying, via the at least one computing device, a refined search query that is based at least upon the search query, the refined search query being different from the search query and being selected by a customer service agent via a customer service agent user interface in response to receiving the input from the client device; and transmitting, from the at least one computing device to the client device, at least one search result based at least upon the refined search query in response to selection of the at least one search result by the customer service agent via the customer service agent user interface. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification