SYSTEMS AND METHODS FOR PROVIDING TECHNICAL SUPPORT AND EXPORTING DIAGNOSTIC DATA
First Claim
1. An Information Handling System (IHS), comprising:
- a processor; and
a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to;
identify a video failure in response to executing a Basic I/O System (BIOS)/Unified Extensible Firmware Interface (UEFI) diagnostics routine prior to the booting of a main Operating System (OS), wherein the video failure renders the IHS incapable of providing a video interface; and
in response to the identification, provide an audio interface to a user, wherein the audio interface enables the user to perform a troubleshooting operation in the absence of the video interface.
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0 Petitions
Accused Products
Abstract
Systems and methods for providing technical support and exporting diagnostic data. In some embodiments, an Information Handling System (IHS) includes a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: identify a video failure in response to executing a Basic I/O System (BIOS)/Unified Extensible Firmware Interface (UEFI) diagnostics routine prior to the booting of a main Operating System (OS), where the video failure renders the IHS incapable of providing a video interface; and in response to the identification, provide an audio interface to a user, where the audio interface enables the user to perform a troubleshooting operation in the absence of the video interface.
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Citations
20 Claims
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1. An Information Handling System (IHS), comprising:
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a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to; identify a video failure in response to executing a Basic I/O System (BIOS)/Unified Extensible Firmware Interface (UEFI) diagnostics routine prior to the booting of a main Operating System (OS), wherein the video failure renders the IHS incapable of providing a video interface; and in response to the identification, provide an audio interface to a user, wherein the audio interface enables the user to perform a troubleshooting operation in the absence of the video interface. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A computer-implemented method, comprising:
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identifying, by an Information Handling System (IHS), a failure in the IHS, wherein the identification is in response to execution of a Basic I/O System (BIOS)/Unified Extensible Firmware Interface (UEFI) diagnostics routine and prior to the booting of a main Operating System (OS); transmitting, by the IHS, a mayday beacon, wherein the mayday beacon includes at least a device identification, fault data, or warranty data associated with the IHS; and providing, via a secondary device configured to receive the mayday beacon, an interface for troubleshooting the IHS, wherein the interface enables a user to cause the IHS to perform a troubleshooting operation upon the IHS. - View Dependent Claims (13, 14, 15, 16)
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17. A memory device having program instructions stored thereon that, upon execution by an Information Handling System (IHS), cause the IHS to:
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identify a software or hardware fault in the IHS; transmit, to a secondary device in a physical proximity with respect to the IHS, a mayday beacon, wherein the mayday beacon includes at least one of;
IHS identification, fault data, or warranty data; andperform one or more troubleshooting operations upon the IHS in response to an interaction between a user of the IHS and a backend service or live technical support personnel accessible remotely via a user interface provided by the secondary device. - View Dependent Claims (18, 19, 20)
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Specification