Analysis of Professional-Client Interactions

• US 20160364780A1
• Filed: 03/30/2016
• Published: 12/15/2016
• Est. Priority Date: 06/11/2015
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Carbonell, Lee A., Cheng, Tsz S., Edgington, Jeffrey L., Mariadoss, Pandian
• Granted Patent: US 9,728,186 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/00 Information retrieval; Database structures therefor; File system structures therefor
• CPC Class Codes: G06F 16/22 Indexing; Data structures therefor; Storage structures
• CPC Class Codes: G06F 16/2455 Query execution
• CPC Class Codes: G06F 16/335 Filtering based on additional data, e.g. user or group profiles filtering in web context G06F16/9535, G06F16/9536
• CPC Class Codes: G06F 16/337 Profile generation, learning or modification
• CPC Class Codes: G06F 40/20 Natural language analysis semantic analysis of natural language G06F40/30
• CPC Class Codes: G06Q 30/0627 using item specifications
• CPC Class Codes: G10L 15/1807 using prosody or stress
• CPC Class Codes: G10L 15/1822 Parsing for meaning understanding
• CPC Class Codes: G10L 15/197 Probabilistic grammars, e.g. word n-grams
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 17/00 Speaker identification or verification techniques
• CPC Class Codes: G10L 2015/227 of the speaker; Human-factor methodology
• CPC Class Codes: G10L 2015/228 of application context
• CPC Class Codes: G10L 25/51 for comparison or discrimination
• CPC Class Codes: G10L 25/57 for processing of video signals
• CPC Class Codes: G10L 25/63 for estimating an emotional state

Abstract

One or more processors receive recording data of a meeting between a professional and a client. One or more processors analyze the recording data to make one or more determinations. One or more processors identify one or more characteristics of the professional based on the one or more determinations. One or more processors match the one or more characteristics of the professional to one or more preferences of an individual seeking one or more professionals. One or more processors build a profile of the professional based on the one or more characteristics and store the profile in a database. One or more processors search the database for one or more profiles that provide a match of the one or more preferences of the individual seeking one or more professionals and display the one or more profiles.

Claims

1. A method comprising:

receiving, by one or more processors, recording data of a meeting between a professional and a client, wherein the recording data includes audio recording data and video recording data, and the recording data is received from one or more recording devices deployed in an environment in which the professional and the client are conversing;

analyzing, by the one or more computer processors, the recording data to make one or more determinations of;

an amount of time spent in the meeting, an amount of time the professional spoke, an amount of time the client spoke, a conversational tone, a word content, a word context, a voice intonation, a voice cadence, a voice lilt, a voice inflection, a voice volume, a body language, and a facial expression;

identifying, by the one or more computer processors, one or more characteristics of the professional based on the one or more determinations, wherein the one or more characteristics of the professional comprises that the professional;

is a good listener, takes time with the client, is direct, uses complicated language, explains a complicated subject matter in layman terms, is talkative, is loud, and is quiet;

matching, by the one or more processors, the one or more characteristics of the professional to one or more preferences of an individual seeking one or more professionals;

building, by the one or more processors, a profile of the professional based on the one or more characteristics;

storing, by the one or more processors, the profile of the professional in a database;

querying, by the one or more processors, the individual seeking one or more professionals for the one or more preferences of the individual seeking one or more professionals;

searching, by the one or more processors, the database for one or more profiles that provide a match of the one or more preferences of the individual seeking one or more professionals; and

displaying, by the one or more processors, the one or more profiles that match the one or more preferences of the individual seeking one or more professionals.