APPOINTMENT SCHEDULING SYSTEM AND METHODS

• US 20160379173A1
• Filed: 06/24/2016
• Published: 12/29/2016
• Est. Priority Date: 06/25/2015
• Status: Abandoned Application

• Current Assignee: Cardinal Health Commercial Technologies, LLC
• Original Assignee: Cardinal Health Technologies, LLC (Cardinal Health, Inc.)
• Inventors: KARNATI, KIRAN KUMAR, STUTZ, BRENT EUGENE
• Application Number:
  US15/192,169
• Publication Number:
  US 20160379173A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: G06Q 30/0235 constrained by time limit or expiration date
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms

Abstract

Methods and systems are described for providing a marketplace between consumers (e.g., patients, parents, guardians, pet owners, and/or other users) and providers of services, such as health services. The marketplace method and system may identify appointment availability, provide ratings for service providers, provide prices for the services delivered, identify and indicate locations for providers, facilitate scheduling of appointments, and provide a payment handling process for the services provided. In addition, the marketplace may provide bi-directional communications between consumers and providers.

Claims

1. An appointment scheduling system, comprising:

a consumer module that receives a selection of a service from a consumer and a geographic location of the consumer, and based on the service and location, ranks and displays available appointments for the service from a plurality of service providers within a threshold distance of the geographic location of the consumer; and

a service provider module that stores prices for services offered by the provider and a listing of available appointments belonging to a respective one of the service providers,

wherein the system ranks available appointments according to a set of weighted parameters.

2. The system of claim 1, wherein parameters comprising the set of weighted parameters used to rank the available appointment include:

a price of the service, a distance of the service provider from the geographic location of the consumer, an amount of time until the available appointment, and a service provider rating.

3. The system of claim 1, wherein the service provider module discounts the price of the services based on the time of day of the available appointment, a type of the service, a percentage of available appointments in a given time period, proximity to an appointment time, a number of appointments completed by the consumer through the system, a service provider rating, or a consumer rating.

4. The system of claim 1, wherein the service provider module discounts the price of the services based on at least two of:

the time of day of the available appointment, a type of the service, a percentage of available appointments in a given time period, proximity to an appointment time, a number of appointments completed by the consumer through the system, a service provider rating, and a consumer rating.

5. The system of claim 1, wherein the service provider module discounts the price of the services after determining the consumer completed a requisite number of appointments through the system while attaining a predetermined minimum average consumer rating.

6. The system of claim 1, wherein the consumer module hides display of at least one of the available appointments from the consumer based on a consumer rating of the consumer, and wherein the consumer rating is based on at least one of:

a number of appointments completed through the system, a rating given to the consumer by the services providers during previous appointments, a number of times the consumer arrived late for appointments scheduled through the system, and a number of times the consumer did not arrive for appointments scheduled through the system.

7. The system of claim 4, wherein the consumer rating is based on at least one of:

a number of appointments completed by the consumer through the system, a rating given to the consumer by the services providers during previous appointments, a number of times the consumer arrived late for appointments scheduled through the system, and a number of times the consumer did not arrive for appointments scheduled through the system.

8. The system of claim 1, wherein the consumer module classifies the ranked display of the available appointments by groups, and wherein each of the groups is displayed with at least one of a different color, brightness or size.

9. The system of claim 2, wherein the system calculates initial weights of the parameters relative to each other based on input by the consumer of importance of each of the parameters individually.

10. The system of claim 9, wherein after the consumer has completed at least a first appointment through the system, the system automatically varies the initial weights of the parameters based on at least one of a selection history of the consumer, a selection history of other consumers within the threshold distance, or a selection history of other consumers with similar personal characteristics as the consumer.

11. The system of claim 2, wherein the system automatically varies relative weightings of the parameters based on at least one of a selection history of the consumer, a selection history of other consumers within the threshold distance, or a selection history of other consumers with similar personal characteristics as the consumer.

12. The system of claim 1, wherein the set of weighted parameters used to rank the available appointment consists of:

a price of the service, a distance of the service provider from the geographic location of the consumer, an amount of time until the available appointment, and a service provider rating.

13. The system of claim 1, wherein the service provider module automatically checks-in the consumer for an appointment booked through the system by determining that the consumer is within a predetermined distance of a geographic location of the service provider within a predetermined range of a booked appointment time.

14. A method of scheduling an appointment, comprising:

receiving a selection of a service from a consumer using a computing device;

receiving a geographic location of the consumer;

determining available appointments for the service from a plurality of service providers within a threshold distance of the geographic location of the consumer;

ranking the available appointments according to a set of weighted parameters;

displaying the available appointments to the consumer in order of the ranking;

receiving a selection of an available appointment;

confirming the selected available appointment with a provider of the available appointment; and

notifying the consumer that the appointment has been confirmed.

15. The method of claim 14, wherein the set of weighted parameters used to rank the available appointment includes a price of the service, a distance of the service provider from the geographic location of the consumer, and a service provider rating.

16. The method of claim 15, wherein the distance of the service provider from the geographic location of the consumer is calculated in real-time by the computing device.