AUTOMATED DEVICE ASSISTANCE
First Claim
1. A method, comprising:
- accessing, by a computing device, an activity assistance portal comprising status information for a plurality of automated devices;
generating, by the computing device, for concurrent display on a display of the computing device first status information for a first automated device at a location, and second status information for a second automated device at the location, wherein the first status information comprises a first user identifier for a first user interacting with the first automated device and a first activity identifier identifying a first activity being performed by the first user, and wherein the second status information comprises a second user identifier for a second user interacting with the second automated device and a second activity identifier identifying a second activity being performed by the second user;
generating, by the computing device, for display on the display of the computing device an option to assist the first user interacting with the first automated device; and
responsive to a selection of the option to assist the first user, generating a network connection between the computing device and the first automated device, wherein the network connection is configured to facilitate exchanging data between the computing device and the first automated device for assisting the first user.
1 Assignment
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Accused Products
Abstract
A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent'"'"'s computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent'"'"'s computing device may also be used to facilitate customer relationship management with the user.
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Citations
20 Claims
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1. A method, comprising:
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accessing, by a computing device, an activity assistance portal comprising status information for a plurality of automated devices; generating, by the computing device, for concurrent display on a display of the computing device first status information for a first automated device at a location, and second status information for a second automated device at the location, wherein the first status information comprises a first user identifier for a first user interacting with the first automated device and a first activity identifier identifying a first activity being performed by the first user, and wherein the second status information comprises a second user identifier for a second user interacting with the second automated device and a second activity identifier identifying a second activity being performed by the second user; generating, by the computing device, for display on the display of the computing device an option to assist the first user interacting with the first automated device; and responsive to a selection of the option to assist the first user, generating a network connection between the computing device and the first automated device, wherein the network connection is configured to facilitate exchanging data between the computing device and the first automated device for assisting the first user. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. An apparatus, comprising:
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a processor; and memory storing computer-executable instructions that, when executed by the processor, cause the apparatus to; access an activity assistance portal comprising status information for a plurality of automated devices; generate for concurrent display on a display of the apparatus first status information for a first automated device at a location, and second status information for a second automated device at the location, wherein the first status information comprises a first user identifier for a first user interacting with the first automated device and a first activity identifier identifying a first activity being performed by the first user, and wherein the second status information comprises a second user identifier for a second user interacting with the second automated device and a second activity identifier identifying a second activity being performed by the second user; generate for display on the display of the apparatus an option to assist the first user interacting with the first automated device; and responsive to a selection of the option to assist the first user, generate a network connection between the apparatus and the first automated device, wherein the network connection is configured to facilitate exchanging data between the apparatus and the first automated device for assisting the first user. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A non-transitory computer-readable medium having instructions stored thereon that, when executed, cause a computing device to:
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access an activity assistance portal comprising status information for a plurality of automated devices; generate for concurrent display on a display of the computing device first status information for a first automated device at a location, and second status information for a second automated device at the location, wherein the first status information comprises a first user identifier for a first user interacting with the first automated device and a first activity identifier identifying a first activity being performed by the first user, and wherein the second status information comprises a second user identifier for a second user interacting with the second automated device and a second activity identifier identifying a second activity being performed by the second user; generate for display on the display of the computing device an option to assist the first user interacting with the first automated device; and responsive to a selection of the option to assist the first user, generate a network connection between the computing device and the first automated device, wherein the network connection is configured to facilitate exchanging data between the computing device and the first automated device for assisting the first user. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification