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AUTOMATED DEVICE ASSISTANCE

  • US 20170003856A1
  • Filed: 06/30/2015
  • Published: 01/05/2017
  • Est. Priority Date: 06/30/2015
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • accessing, by a computing device, an activity assistance portal comprising status information for a plurality of automated devices;

    generating, by the computing device, for concurrent display on a display of the computing device first status information for a first automated device at a location, and second status information for a second automated device at the location, wherein the first status information comprises a first user identifier for a first user interacting with the first automated device and a first activity identifier identifying a first activity being performed by the first user, and wherein the second status information comprises a second user identifier for a second user interacting with the second automated device and a second activity identifier identifying a second activity being performed by the second user;

    generating, by the computing device, for display on the display of the computing device an option to assist the first user interacting with the first automated device; and

    responsive to a selection of the option to assist the first user, generating a network connection between the computing device and the first automated device, wherein the network connection is configured to facilitate exchanging data between the computing device and the first automated device for assisting the first user.

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