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AUTOMATED DEVICE ASSISTANCE

  • US 20170003857A1
  • Filed: 06/30/2015
  • Published: 01/05/2017
  • Est. Priority Date: 06/30/2015
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • receiving, by a computing device and from a server managing an activity assistance portal, status information for each of a plurality of automated devices, wherein the status information for an automated device of the plurality of automated devices indicates whether the automated device is available, is functioning in a self-service mode, is being assisted by the computing device, is being assisted by another computing device, or has requested to be assisted;

    generating, by the computing device, for display on a display of the computing device the status information for each of the plurality of automated devices, including first status information for a first automated device of the plurality of automated devices;

    generating, by the computing device, for display on the display of the computing device an option to switch the display from displaying the first status information for the first automated device to displaying a product or service available to a user at the first automated device; and

    responsive to receiving a selection of the option to switch the display, generating, by the computing device, for display on the display of the computing device the product or service available to the user.

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