AGENT INTERACTION DURING OPERATION OF AN UNMANNED DELIVERY SERVICE
First Claim
1. A method of facilitating an unmanned delivery service, the method comprising:
- determining that a first agent of a contact center should communicate through an unmanned delivery device at a first delivery location, wherein the unmanned delivery device transports a first item for delivery to the first delivery location;
connecting a first client system operated by the first agent to the unmanned delivery device when the unmanned delivery device is at the first delivery location;
exchanging communications for the agent between the first client system and the unmanned delivery device.
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Accused Products
Abstract
Embodiments disclosed herein provide systems, methods, and computer readable media for providing agent interaction during item delivery in an unmanned delivery service. In a particular embodiment, a method provides determining that a first agent of a contact center should communicate through an unmanned delivery device at a first delivery location, wherein the unmanned delivery device transports a first item for delivery to the first delivery location. The method further provides connecting a first client system operated by the first agent to the unmanned delivery device when the unmanned delivery device is at the first delivery location and exchanging communications for the agent between the first client system and the unmanned delivery device.
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Citations
20 Claims
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1. A method of facilitating an unmanned delivery service, the method comprising:
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determining that a first agent of a contact center should communicate through an unmanned delivery device at a first delivery location, wherein the unmanned delivery device transports a first item for delivery to the first delivery location; connecting a first client system operated by the first agent to the unmanned delivery device when the unmanned delivery device is at the first delivery location; exchanging communications for the agent between the first client system and the unmanned delivery device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A client system operated by a first agent of a contact center for an unmanned delivery service, the client system comprising:
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a communication interface configured to connect to an unmanned delivery device when the unmanned delivery device is at a first delivery location in response to a delivery management system determining that the first agent should communicate through the unmanned delivery device at the first delivery location, wherein the unmanned delivery device transports a first item for delivery to the first delivery location; the communication interface further configured to exchange communications for the agent with the unmanned delivery device. - View Dependent Claims (12, 13, 14, 15, 16)
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17. A delivery management system for facilitating an unmanned delivery service, the delivery management system comprising:
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a processing system configured to determine that a first agent of a contact center should communicate through an unmanned delivery device at a first delivery location, wherein the unmanned delivery device transports a first item for delivery to the first delivery location; a communication interface configured to connect a first client system operated by the first agent to the unmanned delivery device when the unmanned delivery device is at the first delivery location, wherein communications are exchanged for the agent between the first client system and the unmanned delivery device. - View Dependent Claims (18, 19, 20)
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Specification