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USING A COMPUTERIZED AGENT EXTERNAL TO AN INSTANT MESSAGING (IM) SERVICE FOR ENHANCING AN IM SESSION MANAGED BY THE IM SERVICE

  • US 20170011383A1
  • Filed: 09/22/2016
  • Published: 01/12/2017
  • Est. Priority Date: 03/23/2014
  • Status: Active Grant
First Claim
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1. A method of adding a computerized agent to an instant messaging (IM) session managed by an IM service for identifying automatically textual instructions to perform a transaction related to at least one participant of said IM session, comprising:

  • managing a computerized agent representing a transaction performing entity, said computerized agent being subscribed to an instant messaging (IM) service by a telephone number, said computerized agent is a participant of an instant messaging (IM) session managed by an IM service and initiated by a user which is also a participant of said IM session;

    wherein said user participates in said IM session by inputting text content using an IM client module running on a client terminal;

    using said computerized agent to acquire said text content in said IM session;

    analyzing at least said text content to identify automatically textual instructions to perform a transaction from said user which uses said IM client module;

    automatically instructing an operation of said transaction; and

    submitting by said computerized agent at least one IM message in said IM session, said at least one IM message presented to said user using said IM module and is indicative of a performance or a denial of said transaction by said transaction performing entity.

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