DIGITAL TELECOMMUNICATIONS CALL MANAGEMENT AND MONITORING SYSTEM

• US 20170013120A1
• Filed: 09/15/2016
• Published: 01/12/2017
• Est. Priority Date: 01/28/2005
• Status: Abandoned Application

• Current Assignee: Global Tel-Link Corporation
• Original Assignee: Global Tel-Link Corporation
• Inventors: HODGE, Stephen
• Application Number:
  US15/266,551
• Publication Number:
  US 20170013120A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04L 63/304 intercepting circuit switched data communications lawful interception of wireless network communications H04W12/02
• CPC Class Codes: H04L 63/306 intercepting packet switched data communications, e.g. Web, Internet or IMS communications
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 2203/301 Management of recordings
• CPC Class Codes: H04M 2203/551 Call history
• CPC Class Codes: H04M 2203/6054 Biometric subscriber identification
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/385 using speech signals
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

The present invention discloses a centralized, digital, computer-based telephone call management system for authenticating users of a telephone system in an institutional facility. The system includes the capacity to allow an institution to control, record, monitor, and bill and report usage and access to a telephone network. The telephone call management system further includes both accounting and management software for use in controlling, monitoring, billing, recording, and reporting usage and access. Also, it can operate over both a Public Switch Telephone Network (PSTN) and a Voice over Internet Protocol (VOIP) infrastructure.

Claims

1. An inmate telecommunication call processing system, comprising:

a telephonic instrument, incorporated at an institution from among a plurality of institutions, configured to place a telephone call, each institution from among the plurality of institutions being configured to define a corresponding period of time from among a plurality of periods of time to store its corresponding telephone calls; and

a central call management platform, remote from the institution, configured to;

record the telephone call, and

store the telephone call in accordance with the corresponding period of time as defined by the institution.

2. The inmate telecommunication call processing system of claim 1, wherein the central call management platform is further configured to store telephone call data corresponding to the telephone call in accordance with the corresponding period of time as defined by the institution.

3. The inmate telecommunication call processing system of claim 1, wherein the central call management platform is further configured to connect the telephone call to a called party.

4. The inmate telecommunication call processing system of claim 3, wherein the central call management platform is further configured to digitize the telephone call for storage and for transport to the called party using an internet protocol.

5. The inmate telecommunication call processing system of claim 4, wherein the internet protocol comprises:

a Voice Over Internet Protocol (VoIP).

6. The inmate telecommunication call processing system of claim 3, wherein the central call management platform is further configured to connect the telephone call to the called party upon authentication of a calling party that placed the telephone call.

7. The inmate telecommunication call processing system of claim 6, wherein the authentication comprises:

biometric authentication of the calling party.

8. The inmate telecommunication call processing system of claim 1, wherein each of the plurality of periods of time is mandated by a regulatory body affiliated with a county institution, a state institution, or a federal institution.

9. An inmate telecommunication call processing system, comprising:

a telephonic instrument, incorporated at an institution from among a plurality of institutions, configured to place a telephone call; and

a central call management platform, remote from the institution, configured to;

record the telephone call, and

store the telephone call in accordance with a corresponding period of time from among a plurality of periods of time, each period of time from among the plurality of periods of time being defined by a corresponding institution from among the plurality of institutions.

10. The inmate telecommunication call processing system of claim 9, wherein the central call management platform is further configured to store telephone call data corresponding to the telephone call in accordance with the corresponding period of time as defined by the institution.

11. The inmate telecommunication call processing system of claim 9, wherein the central call management platform is further configured to connect the telephone call to a called party.

12. The inmate telecommunication call processing system of claim 11, wherein the central call management platform is further configured to digitize the telephone call for storage and for transport to the called party using an internet protocol.

13. The inmate telecommunication call processing system of claim 12, wherein the internet protocol comprises:

a Voice Over Internet Protocol (VoIP).

14. The inmate telecommunication call processing system of claim 11, wherein the central call management platform is further configured to connect the telephone call to the called party upon authentication of a calling party that placed the telephone call.

15. The inmate telecommunication call processing system of claim 14, wherein the authentication comprises:

biometric authentication of the calling party.

16. The inmate telecommunication call processing system of claim 9, wherein each of the plurality of periods of time is mandated by a regulatory body affiliated with a county institution, a state institution, or a federal institution.

17. An inmate telecommunication call processing system, comprising:

a telephonic instrument, incorporated at an institution from among a plurality of institutions, configured to place a telephone call, each institution from among the plurality of institutions being configured to define a corresponding period of time from among a plurality of periods of time to store its corresponding telephone calls; and

a central call management platform, remote from the institution, configured to;

record the telephone call, and

store telephone call data corresponding to the telephone call in accordance with the corresponding period of time as defined by the institution.

18. The inmate telecommunication call processing system of claim 17, wherein the central call management platform is further configured to connect the telephone call to a called party.

19. The inmate telecommunication call processing system of claim 18, wherein the central call management platform is further configured to digitize the telephone call for storage and for transport to the called party using an internet protocol.

20. The inmate telecommunication call processing system of claim 19, wherein the internet protocol comprises:

a Voice Over Internet Protocol (VoIP).

21. The inmate telecommunication call processing system of claim 18, wherein the central call management platform is further configured to connect the telephone call to the called party upon authentication of a calling party that placed the telephone call.

22. The inmate telecommunication call processing system of claim 21, wherein the authentication comprises:

biometric authentication of the calling party.

23. The inmate telecommunication call processing system of claim 17, wherein each of the plurality of periods of time is mandated by a regulatory body affiliated with a county institution, a state institution, or a federal institution.

24. A central call management platform of an inmate telecommunication call processing system, the central call management platform comprising:

a site server configured to receive a telephone call placed from an institution from among a plurality of institutions; and

a recorder configured to;

record the telephone call, and

store the telephone call and telephone call data corresponding to the telephone call in accordance with a corresponding period of time from among a plurality of periods of time, each period of time from among the plurality of periods of time being defined by a corresponding institution from among the plurality of institutions.

25. The central call management platform of claim 24, wherein the central call management platform is further configured to connect the telephone call to a called party.

26. The central call management platform of claim 25, wherein the central call management platform is further configured to digitize the telephone call for storage and for transport to the called party using an internet protocol.

27. The central call management platform of claim 26, wherein the internet protocol comprises:

a Voice Over Internet Protocol (VoIP).

28. The central call management platform of claim 25, wherein the central call management platform is further configured to connect the telephone call to the called party upon authentication of a calling party that placed the telephone call.

29. The central call management platform of claim 28, wherein the authentication comprises:

biometric authentication of the calling party.

30. The central call management platform of claim 24, wherein each of the plurality of periods of time is mandated by a regulatory body affiliated with a county institution, a state institution, or a federal institution.