REMOTE SERVER

• US 20170017933A1
• Filed: 02/13/2015
• Published: 01/19/2017
• Est. Priority Date: 03/07/2014
• Status: Abandoned Application

• Current Assignee: Yanmar Power Technology Co., Ltd.
• Original Assignee: Yanmar Company Limited (Yanmar Holdings Co., Ltd.)
• Inventors: Tanimasa, Yasuyuki, Shinohara, Yoshihiko, Nobe, Akira, Uezumiya, Keisuke
• Application Number:
  US15/124,179
• Publication Number:
  US 20170017933A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/01 Customer relationship services

Abstract

In a remote server that receives from a work machine or a vessel, machine identification information as information for identifying the work machine or the vessel and predetermined operation data, a service center in charge of the work machine or the vessel is identified based on the machine identification information, a repair part required in the service center and a repair timing of the repair member are determined based on the operation data received from the work machine or the vessel and on any one of a regular maintenance history received as appropriate and the regular maintenance history received from the work machine or the vessel, and the service center is notified that the repair part is required at a timing earlier than the repair timing determined by a predetermined period.

Claims

1. A remote server that receives from a work machine or a vessel, machine identification information as information for identifying the work machine or the vessel and predetermined operation data, wherein individual service centers in charge of the work machine or the vessel are identified based on the machine identification information, a repair part required in each of the service centers and a repair timing of the repair member are determined based on the operation data received from the work machine or the vessel and on any one of a regular maintenance history received as appropriate and the regular maintenance history received from the work machine or the vessel, and the service centers are each notified that the repair part is required at a timing earlier than the repair timing determined by a predetermined period.

2. The remote server according to claim 1, wherein the remote server further notifies a procurement department and/or a production plant of the repair part and the repair timing and that the repair part is required at the timing earlier than the repair timing by the predetermined period.