SERVICE PLATFORM TO SUPPORT AUTOMATED CHAT COMMUNICATIONS AND METHODS FOR USE THEREWITH
First Claim
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1. A service platform comprising:
- a processor; and
a memory that stores executable instructions that, when executed by the processor, facilitate the following;
receiving a chat request from a client device associated with a user;
searching a chat database of previous chat sessions associated with other users, based on the chat request, to identify at least one previous chat session corresponding to the chat request;
retrieving chat data corresponding to the at least one previous chat session from the chat database; and
sending the chat data to the client device.
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Abstract
Aspects of the subject disclosure may include, for example, a service platform that receives a chat request from a client device associated with a user. A chat database of previous chat sessions associated with other users is searched based on the chat request to identify a previous chat session corresponding to the chat request. Chat data corresponding to the previous chat session is retrieved from the chat database and sent to the client device. Other embodiments are disclosed.
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Citations
20 Claims
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1. A service platform comprising:
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a processor; and a memory that stores executable instructions that, when executed by the processor, facilitate the following; receiving a chat request from a client device associated with a user; searching a chat database of previous chat sessions associated with other users, based on the chat request, to identify at least one previous chat session corresponding to the chat request; retrieving chat data corresponding to the at least one previous chat session from the chat database; and sending the chat data to the client device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method comprising:
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receiving, at a service platform, a chat request from a client device associated with a user; searching a chat database of previous chat sessions associated with other users, based on the chat request, to identify a plurality of previous chat sessions corresponding to the chat request; retrieving chat data corresponding to the plurality of previous chat sessions from the chat database; and sending the chat data to the client device. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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20. A machine-readable storage medium, comprising executable instructions that, when executed by a processor, facilitate performance of operations, comprising:
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receiving a chat request from a client device associated with a user; searching a chat database of previous chat sessions associated with other users, based on the chat request, to identify at least one previous chat session corresponding to the chat request; retrieving chat data corresponding to the at least one previous chat session from the chat database; and sending the chat data to the client device.
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Specification