SYSTEMS AND METHODS FOR FACILITATING CUSTOMER INTERACTION DURING PICK-UP OF RETAIL ORDERS
First Claim
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1. A method comprising:
- receiving a customer arrival notification for a customer to pick up at a pick-up facility one or more items purchased from a retailer in an order previously placed by the customer;
determining an estimated order pick-up time for the order; and
providing an electronic pick-up notification to the customer that includes the estimated order pick-up time.
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Abstract
Systems, methods, and computer programs for facilitating customer interaction and fulfillment relating to orders for items and/or services sold by retailers and provided to customers for pick-up are provided. In certain embodiments, the methods comprise: receiving a customer arrival notification for a customer to pick up at a pick-up facility one or more items purchased from a retailer in an order previously placed by the customer; determining an estimated order pick-up time for the order; and providing an electronic pick-up notification to the customer that includes the estimated order pick-up time.
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Citations
19 Claims
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1. A method comprising:
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receiving a customer arrival notification for a customer to pick up at a pick-up facility one or more items purchased from a retailer in an order previously placed by the customer; determining an estimated order pick-up time for the order; and providing an electronic pick-up notification to the customer that includes the estimated order pick-up time. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer program stored in a tangible medium for processing information relating to the pick-up of online retail orders, the program comprising a plurality of instructions that when executed cause at least one processor to:
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receive a customer arrival notification for a customer to pick up at a pick-up facility one or more items purchased from a retailer in an order previously placed by the customer; determine an estimated order pick-up time for the order; and provide an electronic pick-up notification to the customer that includes the estimated order pick-up time. - View Dependent Claims (10, 11, 12, 13)
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14. A system for managing pick-up of online retail orders comprising:
a data server that comprises at least one processor, a communications interface configured to receive data from and send data to one or more client systems, and a memory comprising executable instructions that, when executed, cause the at least one processor to; receive a customer arrival notification for a customer to pick up at a pick-up facility one or more items purchased from a retailer in an order previously placed by the customer; determine an estimated order pick-up time for the order; and provide an electronic pick-up notification to the customer that includes the estimated order pick-up time. - View Dependent Claims (15, 16, 17, 18, 19)
Specification