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REAL-TIME COMPLIANCE MONITORING FACILITY

  • US 20170026514A1
  • Filed: 06/28/2016
  • Published: 01/26/2017
  • Est. Priority Date: 01/08/2014
  • Status: Active Grant
First Claim
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1. A system that provides analysis of language or acoustic characteristics of a communication, comprising:

  • a receiver for receiving a copy of the communication;

    a computer-based communications analytics facility for evaluating the received communication, comprising at least one of;

    a language analysis module for analyzing the communication for at least one of a language characteristic and a non-word symbol within the communication text that connotes a verbal element,an acoustic analysis module for analyzing the communication for an acoustic characteristic, anda contextual module for analyzing a context of words within the communication; and

    a determination module for determining an alert associated with the communication using at least one of the language characteristic, the non-word symbol, the acoustic characteristic, and the context, wherein the alert concerns a presence or an absence of specific language; and

    an interface for displaying at least one visual, textual, or numerical indication representative of the alert.

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