REAL-TIME COMPLIANCE MONITORING FACILITY
First Claim
1. A system that provides analysis of language or acoustic characteristics of a communication, comprising:
- a receiver for receiving a copy of the communication;
a computer-based communications analytics facility for evaluating the received communication, comprising at least one of;
a language analysis module for analyzing the communication for at least one of a language characteristic and a non-word symbol within the communication text that connotes a verbal element,an acoustic analysis module for analyzing the communication for an acoustic characteristic, anda contextual module for analyzing a context of words within the communication; and
a determination module for determining an alert associated with the communication using at least one of the language characteristic, the non-word symbol, the acoustic characteristic, and the context, wherein the alert concerns a presence or an absence of specific language; and
an interface for displaying at least one visual, textual, or numerical indication representative of the alert.
1 Assignment
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Accused Products
Abstract
Disclosed herein is a system that provides analysis of language or acoustic characteristics of a communication including a receiver and a computer-based communications analytics facility including at least one of: a language analysis module for analyzing the communication for at least one of a language characteristic and a non-word symbol within the communication text that connotes a verbal element, an acoustic analysis module for analyzing the communication for an acoustic characteristic, and a contextual module for analyzing a context of words within the communication. The system also includes a determination module for determining an alert associated with the communication using at least one of the language characteristic, the non-word symbol, the acoustic characteristic, and the context, wherein the alert concerns a presence or an absence of specific language; and an interface for displaying at least one visual, textual, or numerical indication representative of the alert.
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Citations
27 Claims
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1. A system that provides analysis of language or acoustic characteristics of a communication, comprising:
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a receiver for receiving a copy of the communication; a computer-based communications analytics facility for evaluating the received communication, comprising at least one of; a language analysis module for analyzing the communication for at least one of a language characteristic and a non-word symbol within the communication text that connotes a verbal element, an acoustic analysis module for analyzing the communication for an acoustic characteristic, and a contextual module for analyzing a context of words within the communication; and a determination module for determining an alert associated with the communication using at least one of the language characteristic, the non-word symbol, the acoustic characteristic, and the context, wherein the alert concerns a presence or an absence of specific language; and an interface for displaying at least one visual, textual, or numerical indication representative of the alert. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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Specification