MONITORING A NETWORK SESSION

• US 20170034282A1
• Filed: 07/31/2015
• Published: 02/02/2017
• Est. Priority Date: 07/31/2015
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: AppDynamics, Inc. (Cisco Systems, Inc.)
• Inventors: Anand, Puneet
• Granted Patent: US 10,389,818 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04L 43/04 Processing captured monitoring data, e.g. for logfile generation
• CPC Class Codes: H04L 43/06 Generation of reports
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/025 for remote control or remote monitoring of applications
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A session, consisting of multiple page views by a user with a web service, is monitored, analyzed, and diagnosed for a user. The session may include one or more requests or page views experienced by a user during the session. The session may be defined as the user experience on a series of network content pages visited through a single instance of a network browser. The session may be determined to end when no activity is detected from the user for a specified period of time. In other implementations, a session may be based on a user indication, a set period of time, or for some other reason. The data is collected by one or more agents throughout the system, reported to a controller, and correlated together at the controller for querying and reporting. The correlated data is reported by the controller to a user through an interface.

Claims

1. A method for monitoring a network session, comprising:

monitoring a plurality of applications on a plurality of servers during a network session, the network session spanning multiple content pages provided to a user, the plurality of applications monitored by a plurality of agents installed on the plurality of servers;

correlating data reported by the plurality of agents by a remote server, the data associated with monitoring the plurality of applications during the session; and

reporting session health based on the correlated data through an interface, the interface including content page information for the multiple content pages provided to the user during the session and user activity during the session.

2. The method of claim 1, further including monitoring by a network agent a network over which one or more of the multiple content pages were provided to the user, the correlated data including network data reported by the network agent.

3. The method of claim 1, further comprising monitoring one or more servers and client device by a machine agent, the correlated data including machine data reported by the machine agent.

4. The method of claim 1, wherein reporting session health includes providing timing data associated with resources, user interactions, and client application processing.

5. The method of claim 1, wherein reporting session health includes providing an indication of a user experience for a particular page during the session.

6. The method of claim 1, wherein reporting session health includes providing an indication of a time spent at a particular page during the session.

7. The method of claim 1, further comprising providing additional data associated with an activity upon receiving user input selecting the particular activity.

8. The method of claim 1, wherein reporting includes providing an image or a video of the content pages provided to the user during the session.

9. The method of claim 1, wherein reporting includes providing a playback of the user experience navigating the content pages provided to the user during the session.

10. A non-transitory computer readable storage medium having embodied thereon a program, the program being executable by a processor to perform a method for monitoring a network session, the method comprising:

monitoring a plurality of applications on a plurality of servers during a network session, the network session spanning multiple content pages provided to a user, the plurality of applications monitored by a plurality of agents installed on the plurality of servers;

correlating data reported by the plurality of agents by a remote server, the data associated with monitoring the plurality of applications during the session; and

reporting session health based on the correlated data through an interface, the interface including content page information for the multiple content pages provided to the user during the session and user activity during the session

11. The method of claim 10, further including monitoring by a network agent a network over which one or more of the multiple content pages were provided to the user, the correlated data including network data reported by the network agent.

12. The method of claim 10, further comprising monitoring one or more servers and client device by a machine agent, the correlated data including machine data reported by the machine agent.

13. The method of claim 10, wherein reporting session health includes providing timing data associated with resources, user interactions, and client application processing.

14. The method of claim 10, wherein reporting session health includes providing an indication of a user experience for a particular page during the session.

15. The method of claim 10, wherein reporting session health includes providing an indication of a time spent at a particular page during the session.

16. The method of claim 10, further comprising providing additional data associated with an activity upon receiving user input selecting the particular activity.

17. The method of claim 10, wherein reporting includes providing an image or a video of the content pages provided to the user during the session.

18. The method of claim 10, wherein reporting includes providing a playback of the user experience navigating the content pages provided to the user during the session.

19. A system for monitoring a network session, comprising:

a server including a memory and a processor; and

one or more modules stored in the memory and executed by the processor to monitor a plurality of applications on a plurality of servers during a network session, the network session spanning multiple content pages provided to a user, the plurality of applications monitored by a plurality of agents installed on the plurality of servers, correlate data reported by the plurality of agents by a remote server, the data associated with monitoring the plurality of applications during the session, and report session health based on the correlated data through an interface, the interface including content page information for the multiple content pages provided to the user during the session and user activity during the session.

20. The system of claim 19, further including monitoring by a network agent a network over which one or more of the multiple content pages were provided to the user, the correlated data including network data reported by the network agent.

21. The system of claim 19, further comprising monitoring one or more servers and client device by a machine agent, the correlated data including machine data reported by the machine agent.

22. The system of claim 19, wherein reporting session health includes providing timing data associated with resources, user interactions, and client application processing.

23. The system of claim 19, wherein reporting session health includes providing an indication of a user experience for a particular page during the session.

24. The system of claim 19, wherein reporting session health includes providing an indication of a time spent at a particular page during the session.

25. The system of claim 19, further comprising providing additional data associated with an activity upon receiving user input selecting the particular activity.

26. The system of claim 19, wherein reporting includes providing an image or a video of the content pages provided to the user during the session.

27. The system of claim 19, wherein reporting includes providing a playback of the user experience navigating the content pages provided to the user during the session.