RECONCILING DETAILED TRANSACTION FEEDBACK

• US 20170039606A1
• Filed: 10/19/2016
• Published: 02/09/2017
• Est. Priority Date: 04/12/2013
• Status: Active Grant

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Maddali, Lakshman Shyam Sundar, Sharma, Avani Goel
• Granted Patent: US 9,779,428 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/24578 using ranking
• CPC Class Codes: G06F 16/2465 Query processing support for facilitating data mining operations in structured databases
• CPC Class Codes: G06F 40/279 Recognition of textual entities
• CPC Class Codes: G06F 40/30 Semantic analysis
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products

Abstract

Reconciling detailed transaction feedback by detecting a rating of a transaction, where the rating indicates a negative experience, mining the sentiment of words in feedback text that is included with or as part of the rating to detect whether the words indicate positive sentiment or negative sentiment, responsive to determining that the words in the feedback text indicate that the feedback text connotes a positive sentiment, adjusting the rating of the transaction. The mining may include testing words in the feedback text to detect whether the words indicate positive sentiment or negative sentiment by calculating a sentiment score.

Claims

1. A method for reconciling detailed transaction feedback comprising:

detecting, by one or more computer processors, a rating of a transaction, the rating classified as indicating a negative experience;

mining the sentiment of words in feedback text that is included with or as part of the rating to detect whether the words indicate positive sentiment or negative sentiment;

responsive to determining that the words in the feedback text indicate that the text indicates a positive sentiment, adjusting the rating of the transaction.