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RECONCILING DETAILED TRANSACTION FEEDBACK

  • US 20170039606A1
  • Filed: 10/19/2016
  • Published: 02/09/2017
  • Est. Priority Date: 04/12/2013
  • Status: Active Grant
First Claim
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1. A method for reconciling detailed transaction feedback comprising:

  • detecting, by one or more computer processors, a rating of a transaction, the rating classified as indicating a negative experience;

    mining the sentiment of words in feedback text that is included with or as part of the rating to detect whether the words indicate positive sentiment or negative sentiment;

    responsive to determining that the words in the feedback text indicate that the text indicates a positive sentiment, adjusting the rating of the transaction.

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