SYSTEM AND METHOD FOR EVALUATING TEXT TO SUPPORT MULTIPLE INSURANCE APPLICATIONS

• US 20170039656A1
• Filed: 10/21/2016
• Published: 02/09/2017
• Est. Priority Date: 06/25/2013
• Status: Active Grant

• Current Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Original Assignee: Arthur Paul Drennan, III
• Inventors: Drennan, Arthur Paul III
• Granted Patent: US 9,886,724 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/2465 Query processing support for facilitating data mining operations in structured databases
• CPC Class Codes: G06F 16/26 Visual data mining; Browsing structured data
• CPC Class Codes: G06F 16/3334 Selection or weighting of terms from queries, including natural language queries
• CPC Class Codes: G06F 16/3344 using natural language analysis
• CPC Class Codes: G06F 16/374 Thesaurus
• CPC Class Codes: G06F 40/00 Handling natural language data speech analysis or synthesis, speech recognition G10L
• CPC Class Codes: G06F 40/30 Semantic analysis
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A system for evaluating text data to support multiple applications is disclosed. In some embodiments, text input data is received from multiple sources. The text input data may then be aggregated and mapped to create composite text input data. A semantic event in the composite text input data may be automatically detected, such as by being triggered by a semantic rule and associated semantic tag. A text mining result database may be updated by adding an entry to the database identifying the detected semantic event and the triggering semantic rule. An indication associated with the text mining result database may then be transmitted to a plurality of applications.

Claims

1. A system for evaluating text data to support a plurality of server-based applications, comprising:

a communication device to receive text input data from multiple sources;

a processor coupled to the communication device; and

a computer storage device in communication with the processor and storing instructions adapted to be executed by the processor to;

aggregate and map the received text input data to create composite text input data,

automatically detect a semantic event in the composite text input data triggered by a semantic rule and associated semantic tag,

flag the detected semantic event as meeting a pre-determined condition, wherein at least one of the semantic tag and pre-determined condition were previously defined by a user via a graphical interface,

update a text mining result database, responsive to the flag, by adding an entry to the database identifying the detected semantic event and the triggering semantic rule, and

transmit an indication associated with the text mining result database to the plurality of server-based applications.

2. The system of claim 1, wherein the text input data is associated with at least two of:

(i) an insurance claim file, (ii) an insurance claim note, (iii) a medical report, (iv) a police report, (v) social network data, (vi) big data information, (vii) a loss description, (viii) an injury description, (ix) a final notice of loss statement, (x) telephone call transcript, (xi) optical character recognition data, (xii) third-party data, and (xiii) a governmental agency.

3. The system of claim 1, wherein the insurance applications are associated with at least two of:

(i) a workers'"'"' compensation claim, (ii) a personal insurance policy, (iii) a business insurance policy, (iv) an automobile insurance policy, (v) a home insurance policy, (vi) a sentiment analysis, (vii) insurance event detection, (viii) a cluster analysis, (ix) a predictive model, (x) a subrogation analysis, (xi) fraud detection, (xii) a recovery factor analysis, (xiii) large loss and volatile claim detection, (xiv) a premium evasion analysis, (xv) an insurance policy comparison, (xvi) an underwriting decision, and (xvii) indicator incidence rate trending.

4. The system of claim 1, wherein the transmitted indication is to:

(i) trigger a server-based insurance application, or (ii) update a server-based insurance application.

5. The system of claim 1, wherein the transmitted indication is associated with a variable or weighing factor of a predictive model.

6. The system of claim 1, wherein multiple versions of the semantic rule are maintained along with multiple versions of the text mining result database.

7. The system of claim 1, wherein the semantic event is associated with at least one of:

(i) a word, (ii) a phrase, (iii) a shorthand term, (iv) a prescription drug, and (v) an insurance carrier name.

8. The system of claim 1, wherein the triggering semantic rule is associated with at least one of:

(i) a noun, (ii) a verb, (iii) a definition, (iv) a semantic tree, (v) a named entity recognition rule, (vi) a root, (vii) a noun phrase, (viii) a prepositional phrase, and (ix) a verb phrase.

9. The system of claim 1, wherein the computer storage device further stores instructions adapted to be executed by the processor to:

map typographical errors in the composite text input data to a word dictionary,

map abbreviations in the composite text input data to the word dictionary,

map phrases in the composite text input data to a phrase dictionary,

apply semantic tags to the mapped phrases,

match named entity recognition rules based on the applied semantic tags, and

output rule matches at a level representing at least one of;

(i) a note level, (ii) a sentence level, and (iii) a phrase level.

10. A computer-implemented method for evaluating text data to support multiple server-based applications, comprising:

receiving, at a text mining platform, a user selection of a semantic tag from a list of potential semantic tags via an interactive graphical interface;

receiving, via the interactive graphical interface, a user-defined condition to be associated with the selected semantic tag;

aggregating and mapping received text input data to create composite text input data;

automatically detect a semantic event in the composite text input data triggered by the user-defined condition and the selected semantic tag;

flagging the detected semantic event as meeting a pre-determined condition;

updating a text mining result database, responsive to the flag, by adding an entry to the database identifying the detected semantic event and the triggering user-defined condition, and

transmitting an indication associated with the text mining result database to the plurality of server-based applications.

11. The method of claim 10, wherein the text input data is associated with at least two of:

(i) an insurance claim file, (ii) an insurance claim note, (iii) a medical report, (iv) a police report, (v) social network data, (vi) big data information, (vii) a loss description, (viii) an injury description, (ix) a final notice of loss statement, (x) telephone call transcript, (xi) optical character recognition data, (xii) third-party data, and (xiii) a governmental agency.

12. The method of claim 10, wherein the insurance applications are associated with at least two of:

(i) a workers'"'"' compensation claim, (ii) a personal insurance policy, (iii) a business insurance policy, (iv) an automobile insurance policy, (v) a home insurance policy, (vi) a sentiment analysis, (vii) insurance event detection, (viii) a cluster analysis, (ix) a predictive model, (x) a subrogation analysis, (xi) fraud detection, (xii) a recovery factor analysis, (xiii) large loss and volatile claim detection, (xiv) a premium evasion analysis, (xv) an insurance policy comparison, (xvi) an underwriting decision, and (xvii) indicator incidence rate trending.

13. The method of claim 10, wherein the transmitted indication is to:

(i) trigger a server-based insurance application, or (ii) update a server-based insurance application.

14. The method of claim 10, wherein the transmitted indication is associated with a variable or weighing factor of a predictive model.

15. The method of claim 10, wherein multiple versions of the semantic rule are maintained along with multiple versions of the text mining result database.

16. The method of claim 10, wherein the semantic event is associated with at least one of:

(i) a word, (ii) a phrase, (iii) a shorthand term, (iv) a prescription drug, and (v) an insurance carrier name.

17. The method of claim 10, wherein the triggering semantic rule is associated with at least one of:

(i) a noun, (ii) a verb, (iii) a definition, (iv) a semantic tree, (v) a named entity recognition rule, (vi) a root, (vii) a noun phrase, (viii) a prepositional phrase, and (ix) a verb phrase.

18. The method of claim 10, wherein the computer storage device further stores instructions adapted to be executed by the processor to:

map typographical errors in the composite text input data to a word dictionary,

map abbreviations in the composite text input data to the word dictionary,

map phrases in the composite text input data to a phrase dictionary,

apply semantic tags to the mapped phrases,

match named entity recognition rules based on the applied semantic tags, and

output rule matches at a level representing at least one of;

(i) a note level, (ii) a sentence level, and (iii) a phrase level.

19. A system for evaluating text data to support a plurality of server-based insurance applications, comprising:

a communication device to receive text input data from multiple sources, including an insurance claim system and an external third-party text data source;

a processor coupled to the communication device; and

a computer storage device in communication with the processor and storing instructions adapted to be executed by the processor to;

aggregate and map the received text input data to create composite text input data,

automatically detect a semantic event in the composite text input data triggered by a semantic rule and associated semantic tag,

flag the detected semantic event as meeting a pre-determined condition, wherein at least one of the semantic tag and pre-determined condition were previously defined by a user via a graphical interface,

update a text mining result database, responsive to the flag, by adding an entry to the database identifying the detected semantic event and the triggering semantic rule, and

transmit an indication associated with the text mining result database to the plurality of server-based insurance applications, wherein the plurality of server-based insurance applications include both an email alert server and a workflow application.

20. The system of claim 19, wherein the text input data is associated with at least two of:

(i) an insurance claim file, (ii) an insurance claim note, (iii) a medical report, (iv) a police report, (v) social network data, (vi) big data information, (vii) a loss description, (viii) an injury description, (ix) a final notice of loss statement, (x) telephone call transcript, (xi) optical character recognition data, (xii) third-party data, and (xiii) a governmental agency.