PRIORITIZING AND HANDLING OF MESSAGES ACROSS MULTIPLE COMMUNICATION SYSTEMS

• US 20170041283A1
• Filed: 12/14/2015
• Published: 02/09/2017
• Est. Priority Date: 08/04/2015
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: GUO, SHANG Q., LENCHNER, JONATHAN, MUKHERJEE, MAHARAJ
• Application Number:
  US14/967,410
• Publication Number:
  US 20170041283A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]

Abstract

Embodiments include method, systems and computer program products for handling messages across multiple communication systems. Aspects include monitoring, by a processor, interactions of an individual with one or more messaging systems via one or more communication devices and determining a preference and a priority of the individual based on the interactions. Aspects also include receiving a message via the one or more messaging systems and delivering the message to a desired communication device selected from the one or more communication devices via a desired communication system selected from the one or more communication systems. The desired communication device and the desired communication device are selected based on the preference and the priority of the individual.

Claims

1. A method for handling messages across multiple communication systems, the method comprising:

monitoring, by a processor, interactions of an individual with one or more messaging systems via one or more communication devices;

determining one or more of a preference and a priority of the individual based on the interactions;

receiving a message via the one or more messaging systems; and

delivering the message to a desired communication device selected from the one or more communication devices via a desired communication system selected from the one or more communication systems, wherein the desired communication devices and the desired communication system are selected based on the one or more of the preference and the priority of the individual.

2. The method of claim 1, further comprising determining a context of the individual based on the interactions.

3. The method of claim 2, wherein the selection of the desired communication device and the desired communication system are further based on the context of the individual.

4. The method of claim 2, wherein the context of the individual includes one or more of:

an identification of the one or more communication devices that the individual most recently used;

an identification of the one or more communication systems the individual most recently used;

an identification of the one or more communication devices that are in a vicinity of the individual; and

a geographical location of the individual.

5. The method of claim 1, wherein determining the one or more of the preference and the priority of the individual based on the interactions includes performing a machine learning algorithm on the interactions.

6. The method of claim 1, wherein the priority is used to determine an order in which received messages will be delivered to the individual.

7. The method of claim 1, wherein the one or more of the preference and the priority are used to determine a manner in which received messages will be delivered to the individual.