SYSTEM AND METHOD FOR DESIGN AND DYNAMIC GENERATION OF A WEB PAGE

• US 20170046021A1
• Filed: 07/19/2016
• Published: 02/16/2017
• Est. Priority Date: 09/14/2005
• Status: Active Grant

• Current Assignee: LivePerson Incorporated
• Original Assignee: LivePerson Incorporated
• Inventors: Karidi, Ron, Shalom, Dan Bar, Zucker, Amir, Goldberg, Tal, Mermelstein, Joseph
• Granted Patent: US 10,191,622 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/958 Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0603 Catalogue ordering
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A system and method for dynamically generating a web page is disclosed. The web page includes a frame having content cells. Content for the content cells is provided based in part on business rules. A business rules engine processes, in real-time, an online interaction and determines appropriate content for the content cells. The business rules engine outputs a pointer to the content which is used to populate the content cell.

Claims

1-16. -16. (canceled)

17. A computer-implemented method, comprising:

providing, by a server device, a toolbar including one or more cells for displaying content resources, wherein the toolbar is dynamically generated and displayed as an additional window with one or more pages of an application;

providing a plurality of content resources, wherein the plurality of content resources include resources of different content types, wherein at least one content resource is a real-time interactive element that facilitates a messaging communication with an available agent, and wherein an agent is available when the agent is available to participate in the messaging communication and has a skill specified by the application;

dynamically updating display and content type of content resources presented in cells of the toolbar, wherein the display and content type of the content resources are dynamically updated in real-time as activities are performed on the application and as content of the application changes, wherein the display and content type of the content resources are dynamically updated using one or more content resource rules, and wherein the one or more content resource rules control a type of content resource to present in a toolbar based on one or more activities performed on one or more pages of an application and based on content of the one or more pages;

receiving a request for a content resource, wherein the request is based on one or more detected activities performed on the one or more pages of the application;

selecting a content resource rule according to the one or more detected activities performed on the one or more pages of the application, wherein the content resource rule is evaluated to determine whether to provide a real-time interactive element that facilitates a messaging communication;

using the selected content resource rule to determine whether one or more agents are available to participate in a messaging communication, wherein the selected content resource rule is further used to determine whether the one or more agents have a skill specified by the application;

dynamically selecting a content resource using the selected content resource rule, wherein the content resource is selected when the one or more agents are determined to be available to participate in a messaging communication and to have the skill specified by the application, and wherein the selected content resource is a real-time interactive element that facilitates messaging communications between customer devices and one or more agent devices of one or more available agents having the skill;

providing the real-time interactive element for presentation in at least one of the cells of the toolbar displayed with the one or more pages, wherein content resources of different content types are presented within different cells of the toolbar, and wherein selection of the real-time interactive element facilitates a messaging communication between a customer device and an agent device associated with an available agent having the skill;

receiving input corresponding to selection of the real-time interactive element; and

facilitating the messaging communication between the customer device and the agent device of the available agent having the skill.

18. The method of claim 17, wherein the content resource rules further control content resource presentation using past activities performed using the application.

19. The method of claim 17, wherein a server is dedicated to select the content resource rules and provide the selected content resource for presentation in at least one of the cells of the toolbar according to the selected content resource rule.

20. The method of claim 19, wherein content for the one or more pages of the application is provided by a first server, and wherein the dedicated server provides the selected content resource to the first server.

21. The method of claim 17, wherein a delivery format of the selected content resource is determined by the selected content resource rule.

22. The method of claim 21, wherein the delivery format includes one or more of an overlay or a popup.

23. The method of claim 17, wherein the one or more cells are populated with the content resources of the different content types simultaneously.

24. The method of claim 17, wherein the toolbar including the one or more cells is placed in a same location on each page of the application.

25. A server device, comprising:

a processor; and

a non-transitory computer-readable storage medium containing instructions configured to cause the processor to perform operations including;

providing a toolbar including one or more cells for displaying content resources, wherein the toolbar is dynamically generated and displayed as an additional window with one or more pages of an application;

providing a plurality of content resources, wherein the plurality of content resources include resources of different content types, wherein at least one content resource is a real-time interactive element that facilitates a messaging communication with an available agent, and wherein an agent is available when the agent is available to participate in the messaging communication and has a skill specified by the application;

dynamically updating display and content type of content resources presented in cells of the toolbar, wherein the display and content type of the content resources are dynamically updated in real-time as activities are performed on the application and as content of the application changes, wherein the display and content type of the content resources are dynamically updated using one or more content resource rules, and wherein the one or more content resource rules control a type of content resource to present in a toolbar based on one or more activities performed on one or more pages of an application and based on content of the one or more pages;

receiving a request for a content resource, wherein the request is based on one or more detected activities performed on the one or more pages of the application;

selecting a content resource rule according to the one or more detected activities performed on the one or more pages of the application, wherein the content resource rule is evaluated to determine whether to provide a real-time interactive element that facilitates a messaging communication;

using the selected content resource rule to determine whether one or more agents are available to participate in a messaging communication, wherein the selected content resource rule is further used to determine whether the one or more agents have a skill specified by the application;

dynamically selecting a content resource using the selected content resource rule, wherein the content resource is selected when the one or more agents are determined to be available to participate in a messaging communication and to have the skill specified by the application, and wherein the selected content resource is a real-time interactive element that facilitates messaging communications between customer devices and one or more agent devices of one or more available agents having the skill;

providing the real-time interactive element for presentation in at least one of the cells of the toolbar displayed with the one or more pages, wherein content resources of different content types are presented within different cells of the toolbar, and wherein selection of the real-time interactive element facilitates a messaging communication between a customer device and an agent device associated with an available agent having the skill;

receiving input corresponding to selection of the real-time interactive element; and

facilitating the messaging communication between the customer device and the agent device of the available agent having the skill.

26. The server device of claim 25, wherein the content resource rules further control content resource presentation using past activities performed using the application.

27. The server device of claim 25, wherein a server is dedicated to select the content resource rules and provide the selected content resource for presentation in at least one of the cells of the toolbar according to the selected content resource rule.

28. The server device of claim 27, wherein content for the one or more pages of the application is provided by a first server, and wherein the dedicated server provides the selected content resource to the first server.

29. The server device of claim 25, wherein a delivery format of the selected content resource is determined by the selected content resource rule.

30. The server device of claim 29, wherein the delivery format includes one or more of an overlay or a popup.

31. The server device of claim 25, wherein the one or more cells are populated with the content resources of the different content types simultaneously.

32. The server device of claim 25, wherein the toolbar including the one or more cells is placed in a same location on each page of the application.

33. A computer-program product, tangibly embodied in a non-transitory machine-readable medium of a server device, including instructions configured to cause a data processing apparatus to:

provide a toolbar including one or more cells for displaying content resources, wherein the toolbar is dynamically generated and displayed as an additional window with one or more pages of an application;

provide a plurality of content resources, wherein the plurality of content resources include resources of different content types, wherein at least one content resource is a real-time interactive element that facilitates a messaging communication with an available agent, and wherein an agent is available when the agent is available to participate in the messaging communication and has a skill specified by the application;

dynamically update display and content type of content resources presented in cells of the toolbar, wherein the display and content type of the content resources are dynamically updated in real-time as activities are performed on the application and as content of the application changes, wherein the display and content type of the content resources are dynamically updated using one or more content resource rules, and wherein the one or more content resource rules control a type of content resource to present in a toolbar based on one or more activities performed on one or more pages of an application and based on content of the one or more pages;

receive a request for a content resource, wherein the request is based on one or more detected activities performed on the one or more pages of the application;

select a content resource rule according to the one or more detected activities performed on the one or more pages of the application, wherein the content resource rule is evaluated to determine whether to provide a real-time interactive element that facilitates a messaging communication;

use the selected content resource rule to determine whether one or more agents are available to participate in a messaging communication, wherein the selected content resource rule is further used to determine whether the one or more agents have a skill specified by the application;

dynamically select a content resource using the selected content resource rule, wherein the content resource is selected when the one or more agents are determined to be available to participate in a messaging communication and to have the skill specified by the application, and wherein the selected content resource is a real-time interactive element that facilitates messaging communications between customer devices and one or more agent devices of one or more available agents having the skill;

provide the real-time interactive element for presentation in at least one of the cells of the toolbar displayed with the one or more pages, wherein content resources of different content types are presented within different cells of the toolbar, and wherein selection of the real-time interactive element facilitates a messaging communication between a customer device and an agent device associated with an available agent having the skill;

receive input corresponding to selection of the real-time interactive element; and

facilitate the messaging communication between the customer device and the agent device of the available agent having the skill.

34. The computer-program product of claim 33, wherein the content resource rules further control content resource presentation using past activities performed using the application.

35. The computer-program product of claim 33, wherein a server is dedicated to select the content resource rules and provide the selected content resource for presentation in at least one of the cells of the toolbar according to the selected content resource rule.

36. The computer-program product of claim 35, wherein content for the one or more pages of the application is provided by a first server, and wherein the dedicated server provides the selected content resource to the first server.