LARGE VENUE SURVEILLANCE AND REACTION SYSTEMS AND METHODS USING DYNAMICALLY ANALYZED EMOTIONAL INPUT
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Abstract
Certain example embodiments relate to large venue surveillance and reaction systems and/or methods that take into account both subjective emotional attributes of persons having relations to the large venues, and objective measures such as, for example, actual or expected wait times, current staffing levels, numbers of customers to be serviced, etc. Pre-programmed scenarios are run in real-time as events stream in over one or more electronic interfaces, with each scenario being implemented as a logic sequence that takes into account at least an aspect of a representation of an inferred emotional state. The scenarios are run to (a) determine whether an incident might be occurring and/or might have occurred, and/or (b) dynamically determine a responsive action to be taken. A complex event processing engine may be used in this regard. The analysis may be used in certain example embodiments to help improve customer satisfaction at the large venue.
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Citations
26 Claims
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1. (canceled)
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2. An information processing system, comprising:
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at least one data feed; and a memory storing a plurality of trigger scenarios, at least some of the trigger scenarios being represented by a set of rules that takes into account at least (a) information regarding an inferred emotional state and (b) additional data that is unrelated to inferred emotional state; and processing resources including at least one processor; wherein the processing resources are configured to at least; facilitate the receipt of information corresponding to system-relevant events over the at least one data feed; evaluate at least some of the trigger scenarios stored in the memory in view of at least some of the system-relevant events corresponding to the information received via the at least one data feed to determine whether an incident might be occurring and/or might have occurred; and in response to a determination that a given incident might be occurring and/or might have occurred, select an action to be taken, the action being selected as an appropriate response for the given incident. - View Dependent Claims (3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A method of monitoring an area of interest, the method comprising:
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receiving information corresponding to system-relevant events over at least one data feed; evaluating, using at least one processor, one or more trigger scenarios in view of at least some of the system-relevant events corresponding to the information received via the at least one data feed to determine whether an incident might be occurring and/or might have occurred, a plurality of trigger scenarios being stored to a memory, at least some of the trigger scenarios being represented by a set of rules that takes into account at least (a) information regarding an inferred emotional state and (b) additional data that is unrelated to inferred emotional state; responsive to a determination that a given incident might be occurring and/or might have occurred, selecting an action to be taken, the action being selected as an appropriate response for the given incident; and issuing an instruction to cause the action to be taken. - View Dependent Claims (17, 18, 19, 20, 21)
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22. A non-transitory computer readable storage medium tangibly storing instructions that, when executed, monitor an area of interest in connection with a computer system that is controlled by the instructions to at least:
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receive information corresponding to system-relevant events over at least one data feed; evaluate one or more trigger scenarios in view of at least some of the system-relevant events corresponding to the information received via the at least one data feed to determine whether an incident might be occurring and/or might have occurred, a plurality of trigger scenarios being stored to a memory, at least some of the trigger scenarios being represented by a set of rules that takes into account at least (a) information regarding an inferred emotional state and (b) additional data that is unrelated to inferred emotional state; responsive to a determination that a given incident might be occurring and/or might have occurred, select an action to be taken, the action being selected as an appropriate response for the given incident; and issue an instruction to cause the action to be taken. - View Dependent Claims (23, 24, 25, 26)
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Specification