CLOUD-BASED UNIVERSAL COLLABORATIVE MESSAGING SYSTEM AND METHOD

• US 20170048172A1
• Filed: 08/11/2015
• Published: 02/16/2017
• Est. Priority Date: 08/11/2015
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Chavez, David L.
• Granted Patent: US 10,250,534 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]

Abstract

Methods, devices, and systems are provided for converting messages received from different sources into a universal file management system format managed by a central server. Each message may be sent from a sender to at least one recipient in a communication system. Upon receiving the messages, the central server converts each message into at least one folder and file. The files or folders can be stored in a secure central repository or memory. The secure central repository may include directory-sync servicing to virtually a user communication device other than the server. Files or folders may be marked as sensitive and restricted from access, copying, or other distribution. Sensitive files and folders, representing messages received can be restricted to viewing via a real-time communication application running on a user'"'"'s communication device and portal connection to the secure central repository.

Claims

1. A server, comprising:

a processor;

a memory; and

a universal collaborative messaging system (UCMS) application contained in the memory and executed by the processor, the UCMS application configured to receive messages from a plurality of different messaging sources, wherein the messages are configured as communications from a sender to at least one recipient including a user, transform a received message from a first messaging format into a second messaging format, wherein the second messaging format is configured as at least one of a file and folder compatible with a standardized file management system, store the transformed message in the second messaging format in a secure central memory in communication with the server, and send a notification to a communication device of the user, wherein the notification activates a universal message viewing application on the communication device and causes at least a portion of the transformed message to display on the communication device and enables a connection to the secure central memory via the communication device and the server.

2. The server of claim 1, wherein the UCMS application is further configured to determine a first messaging format of the message, extracting, based on the identification of the first messaging format, content of the message, wherein the content includes one or more portions of the message, and automatically build the transformed message using only the extracted content of the message.

3. The server of claim 1, wherein the secure central memory includes at least one cloud storage platform administered by a third party, and wherein the cloud storage platform is configured with the standardized file management system and a synchronized directory configured to synchronize the transformed message with the communication device and other authorized client communication devices.

4. A method, comprising:

providing a universal message viewing application to a user for installation on a communication device of the user;

receiving, at a server, messages from a plurality of different messaging sources, wherein the messages are configured as communications from a sender to at least one recipient including the user;

transforming, by the server, a received message from a first messaging format into a second messaging format, wherein the second messaging format is configured as at least one of a file and folder compatible with a standardized file management system;

storing the transformed message in the second messaging format in a memory associated with the server and the user; and

sending, by the server, a notification to the communication device of the user, wherein the notification activates the universal message viewing application and causes at least a portion of the transformed message to display on the communication device and enables a connection to the memory via the communication device and the server.

5. The method of claim 4, wherein transforming the message received further comprises:

determining, via the server, a first messaging format of the message; and

extracting, based on the identification of the first messaging format, content of the message, wherein the content includes one or more portions of the message.

6. The method of claim 5, further comprising:

building, automatically via the server, the transformed message using only the extracted content of the message.

7. The method of claim 5, wherein the content of the message includes information stored in two or more of a header, footer, body, and metadata of the message.

8. The method of claim 5, further comprising:

determining whether the message includes a text portion and an attachment;

building the transformed message as the folder when the message includes the text portion and an attachment; and

building the transformed message as the file when the message does not include both of the text portion and the attachment.

9. The method of claim 5, further comprising:

determining whether the message is an initial message or a subsequent message between the sender and the user, wherein the subsequent message corresponds to an additional message associated with a previous communication between the sender and the user, and wherein the previous communication includes at least one file and folder stored in the memory as a group;

building the transformed message as a first file or first folder for storing in the memory when the message is determined to be the initial message between the sender and the user; and

building the transformed message as a subsequent file or subsequent folder for storing in the group when the message is determined to be the subsequent message between the sender and the user.

10. The method of claim 5, further comprising:

generating, via the server, a name for the transformed message, wherein the name includes at least a portion of the content extracted from the message.

11. The method of claim 5, wherein a single instance of the transformed message is stored in the memory, and wherein a pointer file including a link to the single instance of the transformed message is stored in a file management group associated with the user and any other user included as a recipient of the message.

12. The method of claim 5, further comprising:

determining a sensitivity associated with the message, wherein the sensitivity is configured to identify one or more of a restricted access, recipient, and distribution, and wherein the sensitivity is associated with a low, medium, or high value.

13. The method of claim 12, wherein the sensitivity of the transformed message is changed in response to automatically determining, by the server, that a sensitivity for a related message to the transformed message has changed.

14. The method of claim 12, wherein the memory associated with the server is different for messages having a low value of sensitivity and messages having a high value of sensitivity.

15. The method of claim 14, wherein the server applies digital rights access management (DRAM) to messages that are transformed from received messages having the high value of sensitivity.

16. The method of claim 15, wherein the notification sent to the communication device of the user requires a real-time communication connection for the communication device to access the memory for transformed messages having DRAM.

17. A non-transitory computer readable medium having stored thereon instructions that, when executed by a processor, perform a method comprising:

receiving, at a server, messages from a plurality of different messaging sources, wherein the messages are configured as communications from a sender to at least one recipient including the user;

transforming, by the server, a received message from a first messaging format into a second messaging format, wherein the second messaging format is configured as at least one of a file and folder compatible with a standardized file management system;

storing the transformed message in the second messaging format in a memory associated with the server and the user; and

sending, by the server, a notification to a communication device of the user, wherein the notification activates a universal message viewing application on the communication device and causes at least a portion of the transformed message to display on the communication device and enables a connection to the memory via the communication device and the server.

18. The non-transitory computer readable medium of claim 17, wherein the method further comprises:

determining, via the server, a first messaging format of the message; and

extracting, based on the identification of the first messaging format, content of the message, wherein the content includes one or more portions of the message.

19. The non-transitory computer readable medium of claim 17, wherein the method further comprises:

building, automatically via the server, the transformed message using only the extracted content of the message.

20. The non-transitory computer readable medium of claim 17, wherein prior to receiving the at least one message, the method further comprises:

registering the server as a messaging client of the user with each of the plurality of different messaging sources.