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COMMUNICATION MONITORING BASED ON SENTIMENT

  • US 20170052949A1
  • Filed: 08/18/2015
  • Published: 02/23/2017
  • Est. Priority Date: 08/18/2015
  • Status: Active Grant
First Claim
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1. A computer-implemented method for communication monitoring based on sentiment, comprising:

  • monitoring a new communication prior to sending created by a sender to a recipient, wherein the new communication comprises text input by the sender;

    analyzing the text of the new communication using sentiment analysis and determining a sentiment score on a scale between negative sentiment and positive sentiment;

    referencing an overall relationship score based on past communications between the sender and the recipient in response to the sentiment score for the text of the new communication being on the negative side of a first predefined threshold on the scale; and

    holding a transmission of the new communication or activating another action in response to the overall relationship score being on the negative side of a second predefined threshold.

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