COMMUNICATION MONITORING BASED ON SENTIMENT
First Claim
1. A computer-implemented method for communication monitoring based on sentiment, comprising:
- monitoring a new communication prior to sending created by a sender to a recipient, wherein the new communication comprises text input by the sender;
analyzing the text of the new communication using sentiment analysis and determining a sentiment score on a scale between negative sentiment and positive sentiment;
referencing an overall relationship score based on past communications between the sender and the recipient in response to the sentiment score for the text of the new communication being on the negative side of a first predefined threshold on the scale; and
holding a transmission of the new communication or activating another action in response to the overall relationship score being on the negative side of a second predefined threshold.
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Abstract
Method and system are provided for communication monitoring based on sentiment. The method includes: monitoring a new communication prior to sending created by a sender to a recipient, wherein the new communication includes text input by the sender; and analyzing the text of the new communication using sentiment analysis and determining a sentiment score on a scale between negative sentiment and positive sentiment. In response to the sentiment score for the text of the new communication being on the negative side of a predefined threshold on the scale, referencing an overall relationship score based on past communications between the sender and the recipient. In response to the overall relationship score being on the negative side of a predefined threshold, holding a transmission of the new communication for further review.
20 Citations
20 Claims
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1. A computer-implemented method for communication monitoring based on sentiment, comprising:
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monitoring a new communication prior to sending created by a sender to a recipient, wherein the new communication comprises text input by the sender; analyzing the text of the new communication using sentiment analysis and determining a sentiment score on a scale between negative sentiment and positive sentiment; referencing an overall relationship score based on past communications between the sender and the recipient in response to the sentiment score for the text of the new communication being on the negative side of a first predefined threshold on the scale; and holding a transmission of the new communication or activating another action in response to the overall relationship score being on the negative side of a second predefined threshold. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer program product for communication monitoring based on sentiment, the computer program product comprising:
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one or more computer-readable storage media and program instructions stored on the one or more computer-readable storage media, the program instructions comprising; program instructions to monitor a new communication prior to sending created by a sender to a recipient, wherein the new communication comprises text input by the sender; program instructions to analyze the text of the new communication using sentiment analysis and program instructions to determine a sentiment score on a scale between negative sentiment and positive sentiment; program instructions to reference an overall relationship score based on past communications between the sender and the recipient in response to the sentiment score for the text of the new communication being on the negative side of a first predefined threshold on the scale; and program instructions to hold a transmission of the new communication or activating another action in response to the overall relationship score being on the negative side of a second predefined threshold in response to the overall relationship score being on the negative side of a second predefined threshold. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. A computer system for communication monitoring based on sentiment, the computer system comprising:
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one or more computer processors, one or more computer-readable storage media, and program instructions stored on one or more of the one or more computer-readable storage media for execution by at least one of the one or more processors, the program instructions comprising; program instructions to monitor a new communication prior to sending created by a sender to a recipient, wherein the new communication comprises text input by the sender; program instructions to analyze the text of the new communication using sentiment analysis and program instructions to determine a sentiment score on a scale between negative sentiment and positive sentiment; program instructions to reference an overall relationship score based on past communications between the sender and the recipient in response to the sentiment score for the text of the new communication being on the negative side of a first predefined threshold on the scale; and program instructions to hold a transmission of the new communication or activating another action in response to the overall relationship score being on the negative side of a second predefined threshold in response to the overall relationship score being on the negative side of a second predefined threshold. - View Dependent Claims (20)
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Specification