DYNAMIC CAMPAIGN ANALYTICS VIA HASHTAG DETECTION

• US 20170061469A1
• Filed: 08/24/2016
• Published: 03/02/2017
• Est. Priority Date: 08/28/2015
• Status: Abandoned Application

• Current Assignee: TPG Specialty Lending Incorporated
• Original Assignee: Sprinklr Inc.
• Inventors: Blaisdell, Dan, Garrity, Justin Trevor, Parr, Ryan Robert, Stewart, David James
• Application Number:
  US15/246,061
• Publication Number:
  US 20170061469A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/0242 Determining effectiveness of advertisements
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

An operator enters a name of a company, product, or any other entity into a user interface. A hashtag analytic system then automatically discovers social media campaigns associated with that entity based on hashtag or keyword usage in associated posted messages. The hashtag analytic system may automatically discover the social media accounts for the entity and then scan messages posted on the social media accounts for hashtags. The hashtag analytic system groups together posted messages that include campaign related hashtags and generates analytics for the groups of messages associated with the same campaigns.

Claims

1. A method for identifying campaigns on social media accounts, comprising:

receiving a search term identifying an entity;

searching for a data source associated with the entity;

scanning the data source for social media accounts operated by the entity;

scanning content from the social media accounts for campaign identifiers;

identifying campaigns launched by the entity based on the campaign identifiers;

identifying groups of the content from the social media associated with the campaigns; and

generating campaign analytics from the groups of content associated with the campaigns.

2. The method of claim 1, further comprising:

identifying an entity name in the search term;

accessing a website with a universal resource locator (URL) that includes the entity name; and

identifying the social media accounts fro web pages on the website.

3. The method of claim 1, wherein the campaign identifiers are hashtags located in posted messages.

4. The method of claim 1, wherein the campaign identifiers are keywords or mentions in the content.

5. The method of claim 1, further comprising identifying the campaigns based on a number of the campaign identifiers are used in messages posted by the social media accounts.

6. The method of claim 1, wherein the content includes messages posted by the social media accounts that include the campaign identifiers and messages posted by participants in the social media accounts that include the campaign identifiers.

7. The method of claim 1, further comprising:

displaying hashtags on a user interface identified as associated with the campaigns;

receiving inputs confirming at least some of the hashtags as associated with the campaigns; and

identifying groups of the content that include the confirmed hashtags; and

generating the campaign analytics from the groups of the content that include the confirmed hashtags.

8. The method of claim 1, further comprising:

generating a graph that identifies numbers of followers of an identified one of the campaigns over different days;

displaying a message associated with the identified one of the campaigns posted during an identified one of the days;

displaying layered circles on the graph on the identified one of the days, wherein each of the layered circles is associated with a different type of response to the message; and

varying diameters of the circles according to amounts of the different types of responses to the message.

9. The method of claim 8, wherein a first one of the circles is associated with the number of likes for the message and a second one of the circles is associated with the number of comments to the message.

18. The computing device of claim 7, wherein the instructions further cause the processor to carry out the steps of:

displaying the campaign identifiers on the user interface;

receiving selections of the campaign identifiers; and

generating campaign analytics for the selected campaign identifiers.

20. The computing device of claim 7, wherein the instructions further cause the processor to carry out the steps of:

extracting image data from fonts displayed in the messages; and

displaying the image data with the campaign analytics.

10. A computer program for identifying campaigns launched on social media networks, the computer program comprising a set of instructions operable to:

scan messages posted by a social media account for hashtags;

identify some of the hashtags as campaign hashtags based on a number of times the hashtags are used in different ones of the messages posted by the social media account;

identify groups of the messages posted on the social media account that include the same campaign hashtags;

generate campaign analytics for the groups of messages; and

display the campaign analytics on a display device.

11. The computer program of claim 10, further comprising instructions operable to:

receive a search term;

search a website associated with the search term for a link identifying the social media account; and

scan the messages posted on the social media account identified on the website for the hashtags.

12. The computer program of claim 11, further comprising instructions operable to:

identify multiple links on the website identifying multiple social media accounts;

scan the messages posted by each of the multiple social media accounts for the hashtags; and

identify the campaign hashtags based on the number of times the hashtags are used in messages posted by each of the multiple social media accounts.

13. The computer program of claim 12, further comprising instructions operable to:

identify the groups of the messages for each of the social media accounts that include he same campaign hashtags; and

generate the metrics for each of the identified groups of messages.

14. The computer program of claim 10, further comprising instructions openable to:

display the identified campaign hashtags on a user interface as potential campaign hashtags;

detect selected ones of the campaign hashtags as confirmed campaign hashtags;

download the messages from the social media account that include the confirmed campaign hashtags; and

generate the campaign analytics from the downloaded messages.

15. The computer program of claim 10, further comprising instructions operable to:

display a menu on the display device that includes a brand related icon, a user generated content (UGC) related icon, and a demographic related icon;

display analytics associated with the messages posted by the social media account in response to detecting a selection of the brand related icon;

display analytics associated with messages posted by participants on the social media account in response to detecting a selection of the UGC related icon; and

display demographics for the par in response to detecting a selection of the demographic related icon.

16. The computer program of claim 10, further comprising instructions operable to:

identify some of the hashtags as trending hashtags;

identify the messages posted on the social media account that include the same trending hashtags; and

generate campaign analytics for messages that include the same trending hashtags.

17. A computing device for detecting campaigns launched on social media accounts, comprising:

a processor; and

storage memory storing one or more stored sequences of instructions which, when executed by the processor, cause the processor to carry out the steps of;

receiving a search term from a user interface;

accessing a data source associated with the search term;

scanning the first data source for links to social media accounts;

scanning messages posted by the social media accounts for hashtags;

identifying some of the hashtags as campaign identifiers based on the number of times the hashtags are used in messages posted by the social media accounts;

identifying groups of the messages including the same campaign identifiers; and

generating campaign analytics for the groups of messages.

19. The computing device of claim 17, wherein the instructions further cause the processor to carry out the steps of:

generating graphs that identify numbers of followers of the social media accounts for different days;

displaying messages in the graphs posted by the social media accounts during associated ones of the different days; and

displaying layered circles on the graph during the associated ones of the different days associated with different types of responses to the messages; and

varying diameters of the circles according to amounts of the different types of responses to the messages.