MANAGING BUILDING INFORMATION AND RESOLVING BUILDING ISSUES

• US 20170076409A1
• Filed: 11/23/2016
• Published: 03/16/2017
• Est. Priority Date: 10/28/2014
• Status: Active Grant

• Current Assignee: Tabor Mountain LLC
• Original Assignee: Wwtemplar LLC
• Inventors: Lerick, Thomas, Desai, Ronak, Kramer, Michael, Schmitt, Joseph
• Granted Patent: US 10,147,149 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/067 Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: G06Q 10/1097 Task assignment
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/012 Providing warranty services
• CPC Class Codes: G06Q 50/163 Real estate management
• CPC Class Codes: Y02P 90/80 Management or planning

Abstract

In one implementation, a computer-implemented method includes receiving information that describes an issue with a building; accessing data that identifies (i) a plurality of components that are included in the building and (ii) features of the plurality of components; identifying one or more candidate components that have at least a threshold likelihood of being a cause of the issue; selecting a candidate service provider from among a plurality of service providers based on a comparison of (i) the one or more candidate components and (ii) information identifying technical qualifications for the plurality of service providers; transmitting a service request for the issue to the candidate service provider; receiving a response from the candidate service provider; and scheduling, based on the response, a service appointment with the candidate service provider to resolve the issue.

Claims

1. A computer-implemented method comprising:

receiving, at a computer system and from a client computing device, information that describes an issue with a building, wherein the information includes first information corresponding to the issue and second information identifying the building or a user associated with the building;

accessing, by the computer system and based on the second information identifying the building or the user associated with the building, data that identifies (i) a plurality of components that are included in the building and (ii) features of the plurality of components;

identifying, by the computer system and based on a comparison of the first information with the data for the building, one or more candidate components that have at least a threshold likelihood of being, at least partially, a cause of the issue;

selecting, by the computer system, a candidate service provider from among a plurality of service providers based on a comparison of (i) the one or more candidate components and (ii) information identifying technical qualifications for the plurality of service providers;

transmitting, by the computer system, a service request for the issue to the candidate service provider;

receiving, at the computer system, a response from the candidate service provider; and

scheduling, by the computer system and based on the response, a service appointment with the candidate service provider to resolve the issue.