PERSONALIZED ELECTRONIC MESSAGE

• US 20170078232A1
• Filed: 09/15/2015
• Published: 03/16/2017
• Est. Priority Date: 09/15/2015
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Olislagers, Vincent, Faruk, Omar, Bal, Sangram Jyoti, Macksood, Azmil, Hoque, Rezaul, Ashall, Stefan Alexander
• Granted Patent: US 10,171,401 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 43/045 for graphical visualisation of monitoring data
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/306 User profiles

Abstract

Enhancing and personalizing an electronic message with related and relevant information based on context of the message and recipients of the message is provided. A mailbox delivery agent receives an electronic message addressed to a recipient, extracts context data from the electronic message, queries an information source for information related to the context data and relevant to the recipient user, receives a response including information related to the context data and relevant to the recipient user, and generates and appends one or more information elements representative of the information related to the context data and relevant to the recipient user to the electronic message.

Claims

1. A computer-implemented method for personalizing an electronic message, comprising:

receiving an electronic message intended for a recipient user;

identifying and extracting context data from the electronic message;

querying an information source for information related to the context data;

receiving a query response comprising information related to the context data;

appending the information related to the context data to the electronic message; and

transmitting the electronic message comprising the appended information to a mailbox database of the recipient user, wherein the appended information is being provided within the electronic message to improve an electronic application to automatically provide personalized and related information to the recipient of the electronic message.

2. The method of claim 1, wherein identifying and extracting context data from the electronic message comprises identifying and extracting at least one of:

a subject of the electronic message; and

recipients of the electronic message.

3. The method of claim 2, wherein querying the information source for information related to the context data comprises querying a graph index for information related to the context data.

4. The method of claim 3, wherein querying the graph index for information related to the context data further comprises querying the graph index for information relevant to the recipient user.

5. The method of claim 4, wherein querying the graph index for information related to the context data and relevant to the recipient user comprises querying the graph index for information items related to the subject of the electronic message that the recipient user has not acted on previously.

6. The method of claim 4, wherein querying the graph index for information related to the context data and relevant to the recipient user comprises querying the graph index for information related to one or more recipients of the electronic message who the recipient user does not share a close social relationship.

7. The method of claim 6, wherein:

receiving the electronic message intended for a recipient user comprises receiving a meeting request intended for a meeting invitee;

querying the graph index for information items related to the subject of the electronic message that the recipient user has not acted on previously comprises querying the graph index for information items related to the subject of a meeting; and

querying the graph index for information related to one or more recipients of the electronic message who the recipient user does not share a close social relationship comprises querying the graph index for one or more meeting invitees.

8. The method of claim 7, wherein prior to identifying and extracting context data from the electronic message, determining that the electronic message is a meeting request.

9. The method of claim 1, wherein receiving a query response comprising information related to the context data comprises receiving metadata associated with the information related to the context data.

10. The method of claim 9, wherein receiving metadata associated with the information related to the context data comprises receiving at least one of:

titles of information items;

descriptions of information items;

summaries of information items;

images of information items;

uniform resource locators (URLs) of information items;

activity information of information items;

profile information of recipients;

images of recipients;

URLs of recipients profile pages; and

organizational charts of recipients.

11. The method of claim 9, wherein appending the information related to the context data to the electronic message comprises:

generating one or more visual information elements representing the information related to the context data; and

appending the one or more visual information elements to the electronic message.

12. A system for personalizing an electronic message, comprising:

one or more processors for executing programmed instructions;

memory, coupled to the one or more processors, for storing program instruction steps for execution by the computer processor; and

a mailbox delivery agent comprising;

a message receiving engine operable to receive an electronic message intended for a recipient user;

a parser operable to identify and extract context data from the electronic message;

a query engine operable to;

query an information source for information related to the context data and relevant to the recipient user; and

receive a query response comprising information related to the context data and relevant to the recipient user;

a personalized message generator operable to;

generate one or more visual information elements representing the information related to the context data and relevant to the recipient user; and

append the one or more visual information elements to the electronic message; and

a message delivery engine operable to transmit the electronic message comprising the one or more appended visual information elements to a mailbox database of the recipient user, wherein the one or more visual information elements are being provided within the electronic message to improve an electronic application to automatically provide personalized and related information to the recipient of the electronic message.

13. The system of claim 12, wherein in identifying and extracting context data from the electronic message, the parser is operable to identify and extract at least one of:

a subject of the electronic message; and

recipients of the electronic message.

14. The system of claim 13, wherein in querying the information source for information related to the context data and relevant to the recipient user, the query engine is operable to query a graph index for information related to the context data and relevant to the recipient user.

15. The system of claim 14, wherein in querying the graph index for information related to the context data and relevant to the recipient user, the query engine is operable to query the graph index for:

information items related to the subject of the electronic message that the recipient user has not acted on previously; and

information related to one or more recipients of the electronic message who the recipient user does not share a close social relationship.

16. The system of claim 15, wherein:

the electronic message is a meeting request intended for a meeting invitee; and

the query engine is operable to;

query the graph index for information items related to the subject of a meeting that the recipient user has not acted on previously; and

query the graph index for one or more meeting invitees with whom the recipient user does not share a close social relationship.

17. The system of claim 12, wherein in receiving a query response comprising information related to the context data and relevant to the recipient user, the query engine is operable to receive metadata associated with the information related to the context data and relevant to the recipient user, the metadata including at least one of:

titles of information items;

descriptions of information items;

summaries of information items;

images of information items;

uniform resource locators (URLs) of information items;

activity information of information items;

profile information of recipients;

images of recipients;

URLs of recipients profile pages; and

organizational charts of recipients.

18. One or more computer storage media storing computer-usable instructions that, when used by one or more computing devices, cause the one or more computing devices to perform a method for personalizing an electronic meeting invitation, the method comprising:

receiving an electronic meeting invitation intended for a recipient user;

identifying and extracting context data from the electronic meeting invitation, the context data including a subject of the meeting invitation and meeting invitees;

querying an information source for information related to the context data and relevant to the recipient user;

receiving a query response comprising information related to the context data and relevant to the recipient user;

generating one or more visual information elements representing the information related to the context data and relevant to the recipient user;

appending the one or more visual information elements to the electronic meeting invitation; and

transmitting the electronic meeting invitation comprising the one or more appended visual information elements to a mailbox database of the recipient user, wherein the one or more visual information elements are being provided within the electronic message to improve an electronic application to automatically provide personalized and related information to the recipient of the electronic message.

19. The one or more computer storage media of claim 18, wherein querying the information source for information related to the context data and relevant to the recipient user comprises querying a graph index for:

information items related to the subject of the electronic meeting invitation that the recipient user has not acted on previously; and

information related to one or more meeting invitees who the recipient user does not share a close social relationship.

20. The one or more computer storage media of claim 18, wherein generating one or more visual information elements representing the information related to the context data and relevant to the recipient user comprises generating one or more visual information elements including one or more pieces of metadata associated with the information related to the context data and relevant to the recipient user, the one or more pieces of metadata including at least one of:

titles of information items;

descriptions of information items;

summaries of information items;

images of information items;

uniform resource locators (URLs) of information items;

activity information of information items;

profile information of recipients;

images of recipients;

URLs of recipients profile pages; and

organizational charts of recipients.