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SYSTEM FOR CONTEXTUALIZING AND RESOLVING ALERTS

  • US 20170084167A1
  • Filed: 09/23/2015
  • Published: 03/23/2017
  • Est. Priority Date: 09/23/2015
  • Status: Active Grant
First Claim
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1. A computer implemented system configured to generate a contextualized alert related to an alert resolution process, the system comprising:

  • an asset repository storing asset-specific data for interpreting an asset parameter descriptive of the condition of an asset of an asset monitoring system, the asset-specific data comprising alert response data, asset identification data and alert prioritization data;

    a diagnostic contextualization component coupled to the asset repository and configured for generating an alert resolution status by performing the steps of;

    retrieving asset identification data from the asset repository to identify a received alert;

    retrieving alert prioritization data from the asset repository based on the retrieved asset identification data;

    generating a contextualized alert based on the retrieved asset identification data and the retrieved alert prioritization data;

    determining whether an actionable output related to the contextualized alert has been received; and

    generating an alert resolution status based on the determination.

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