SYSTEM FOR CONTEXTUALIZING AND RESOLVING ALERTS

• US 20170084167A1
• Filed: 09/23/2015
• Published: 03/23/2017
• Est. Priority Date: 09/23/2015
• Status: Active Grant

• Current Assignee: Schneider Electric Systems USA, Inc. (Schneider Electric SE)
• Original Assignee: Invensys Systems Incorporated (Invensys PLC)
• Inventors: Bump, Scott S., Hanson, Hugh S.
• Granted Patent: US 9,865,156 B2
• Time in Patent Office: Days
• CPC Class Codes: G05B 23/0267 Fault communication, e.g. human machine interface [HMI]
• CPC Class Codes: G06F 11/0769 Readable error formats, e.g. cross-platform generic formats, human understandable formats
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G08B 29/02 Monitoring continuously signalling or alarm systems
• CPC Class Codes: H04L 67/00 Network arrangements or protocols for supporting network services or applications user-to-user messaging H04L51/00; network arrangements, protocols or services for supporting real-time applications in data packet communications networks H04L65/00

Abstract

Systems and methods for generating an alert resolution status based on a contextualized alert. An asset repository stores asset-specific data for interpreting an asset parameter. A diagnostic contextualization component is coupled to the asset repository and generates the contextualized alert by retrieving data in the repository. The component also generates the alert resolution status based on determinations related to the contextualized alert.

Claims

1. A computer implemented system configured to generate a contextualized alert related to an alert resolution process, the system comprising:

an asset repository storing asset-specific data for interpreting an asset parameter descriptive of the condition of an asset of an asset monitoring system, the asset-specific data comprising alert response data, asset identification data and alert prioritization data;

a diagnostic contextualization component coupled to the asset repository and configured for generating an alert resolution status by performing the steps of;

retrieving asset identification data from the asset repository to identify a received alert;

retrieving alert prioritization data from the asset repository based on the retrieved asset identification data;

generating a contextualized alert based on the retrieved asset identification data and the retrieved alert prioritization data;

determining whether an actionable output related to the contextualized alert has been received; and

generating an alert resolution status based on the determination.

2. The system of claim 1, further comprising storing the generated alert resolution status in the asset repository, and wherein generating an alert resolution status further comprises comparing the alert response data to the alert resolution status to render the actionable output.

3. The system of claim 2, further comprising an alert response generation component configured to perform the steps of:

providing a result related to the actionable output to an alert resolution profile to update the alert resolution profile; and

determining the alert resolution status based on the updated alert resolution profile.

4. The system of claim 2, wherein the alert response generation component is further configured to perform the steps of:

providing the alert resolution profile to a resource planning system; and

updating the alert resolution profile based on data received from the resource planning system in response to the provided alert resolution profile.

5. The system of claim 2, wherein the alert response data comprises one or more of the following:

other alerts reported by the asset;

installation history for the asset;

location details related to the asset; and

maintenance work planned for the asset.

6. The system of claim 1, wherein the contextualized alert further comprises data used to generate a list of asset-related details ordered by severity.

7. The system of claim 1, wherein determining whether the actionable output related to the contextualized alert has been received further comprises rendering data descriptive of the asset parameter that is specific to an alert resolution profile.

8. The system of claim 1, wherein the asset parameter comprises at least one of a diagnostic bit set and an alert description.

9. A tangible processor-readable memory storing processor-executable instructions for generating an alert resolution status related to a contextualized alert for maintaining an asset monitoring system, said instructions comprising:

retrieving asset identification data from an asset repository to identify a received alert;

retrieving alert response data from the asset repository for interpreting an asset parameter descriptive of the condition of an asset;

retrieving alert prioritization data from the asset repository based on the retrieved asset identification data;

generating a contextualized alert based on the retrieved asset identification data, the retrieved alert response data, and the retrieved alert prioritization data;

determining whether an actionable output related to the contextualized alert has been received; and

generating an alert resolution status based on the determination.

10. The computer readable medium of claim 9, further comprising storing the generated alert resolution status in the asset repository, and wherein generating an alert resolution status further comprises comparing the alert response data to the alert resolution status to render actionable output.

11. The computer readable medium of claim 10, further comprising instructions for an alert response generation component configured to perform the steps of:

providing a result related to the actionable output to an alert resolution profile to update the alert resolution profile; and

,

determining the alert resolution status based on the updated alert resolution profile.

12. The computer readable medium of claim 11, further comprising instructions for the alert response generation component further configured to perform the steps of:

providing the alert resolution profile to a resource planning system; and

updating the alert resolution profile based on data received from the resource planning system in response to the provided alert resolution profile.

13. The computer readable medium of claim 9, wherein determining whether the actionable output related to the contextualized alert has been received further comprises rendering data descriptive of the asset parameter that is specific to an alert resolution profile.

14. A computerized method for generating an alert resolution status related to a contextualized alert, comprising:

retrieving asset identification data from an asset repository to identify a received alert associated with an asset of an asset monitoring system;

retrieving alert response data from the asset repository for interpreting an asset parameter descriptive of the condition of an asset;

retrieving alert prioritization data from the asset repository based on the retrieved asset identification data;

generating a contextualized alert based on the retrieved asset identification data the retrieved alert response data, and the retrieved alert prioritization data;

determining whether an actionable output related to the contextualized alert has been received; and

generating an alert resolution status based on the determination.

15. The computerized method of claim 14, further comprising storing the generated alert resolution status in the asset repository, and wherein generating an alert resolution status further comprises comparing the alert response data to the alert resolution status to render actionable output.

16. The computerized method of claim 15, wherein the asset parameter comprises a diagnostic bit set and wherein the alert response data comprises one or more of the following:

other alerts reported by the asset;

installation history for the asset;

location details related to the asset; and

maintenance work planned for the asset.

17. The computerized method of claim 14, further comprising:

receiving, by a user interface displaying a transformed actionable output, a selection on the user interface;

generating an alert response profile to display on the user interface based on the received selection.

18. The computerized method of claim 17, further comprising:

providing the alert resolution profile to a resource planning system; and

updating the alert resolution profile based on data received from the resource planning system in response to the provided alert resolution profile.

19. The computerized method of claim 14, wherein generating the contextualized alert comprises generating a list of asset-related details ordered by severity.

20. The computerized method of claim 14, wherein determining whether the actionable output related to the contextualized alert has been received comprises rendering data descriptive of the asset parameter that is specific to an alert resolution profile.