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REAL-TIME SPEAKER STATE ANALYTICS PLATFORM

  • US 20170084295A1
  • Filed: 06/10/2016
  • Published: 03/23/2017
  • Est. Priority Date: 09/18/2015
  • Status: Active Grant
First Claim
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1. A speech analytics platform implemented in one or more computing devices, for providing speech-derived speaker state data as a service, the platform comprising:

  • a speech data processing subsystem embodied in one or more non-transitory machine accessible storage media, the speech data processing subsystem configured to produce speech data corresponding to audio input captured from a human or synthetic speaker, the produced speech data being dynamically segmented for real-time speech-based speaker state determination; and

    a plurality of analytics engines embodied in one or more non-transitory machine accessible storage media, wherein each of the plurality of analytics engines is configured to receive the pre-processed speech data from the speech data processing subsystem and provide as output a speaker state indicator, the plurality of analytics engines comprising;

    an automatic speech recognition module configured to perform a speech recognition operation on the speech data; and

    a plurality of algorithms each configured for a different type of speaker state analytics, at least one of the algorithms extracting at least one non-word feature of the speech data and outputting speaker state data relating to the type of speaker state analytics for which the at least one algorithm has been configured.

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