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OPTIMIZED DIAGNOSTIC DATA COLLECTION DRIVEN BY A TICKETING SYSTEM

  • US 20170091009A1
  • Filed: 09/30/2015
  • Published: 03/30/2017
  • Est. Priority Date: 09/30/2015
  • Status: Active Application
First Claim
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1. A computer implemented method for optimizing diagnostic data collection for a computerized issue tracking system, comprising:

  • receiving a problem description from an origination system communicating with an issue tracking system;

    analyzing the problem description for missing diagnostic data;

    identifying a data collection scheme to collect the missing diagnostic data, the data collection scheme being according to a criteria for minimizing disruption of the origination system to collect the missing diagnostic data; and

    communicating the missing diagnostic data to the issue tracking system.

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