SYSTEMS, DEVICES AND METHOD FOR INITIATING COMMUNICATIONS BASED ON SELECTED CONTENT

• US 20170093774A1
• Filed: 09/29/2015
• Published: 03/30/2017
• Est. Priority Date: 09/29/2015
• Status: Active Grant

• Current Assignee: RingCentral Incorporated
• Original Assignee: RingCentral Incorporated
• Inventors: Jaffe, Theodore, Arastafar, Martin, van Rensburg, Christopher
• Granted Patent: US 10,164,924 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04L 51/08 Annexed information, e.g. attachments
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 65/00 Network arrangements, protocols or services for supporting real-time applications in data packet communication real-time or near real-time messaging, e.g. instant messaging [IM] H04L51/04; selective video distribution H04N21/00
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 67/141 Setup of application sessions admission control or resource allocation in data switching networks H04L47/70
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A communications device is disclosed. The communications device comprises an interface structure configured to receive from a user an input selection for use in connection with a communications session. The communications device further comprises an analysis structure configured to determine information regarding previously exchanged communication, based on selected content. The communications device also comprises a communication structure configured to initiate a communications session with at least one terminal device associated with a particular recipient, based on contact information associated with the input selection. In addition, the communications device comprises a transmission structure configured to transmit a message, including the determined information, to the at least one terminal device associated with the particular recipient.

Claims

1. A communications device, comprising:

at least one processing device configured to;

receive an input selection for use in connection with a communications sessions, including content and context information;

determine information regarding previously exchanged communication based on the selected content, including one or more details describing the selected content;

initiate a communications session with at least one terminal device associated with a particular recipient based on contact information associated with the input selection; and

transmit a message, including the determined information, to the at least one terminal device associated with the particular recipient.

2. The communications device of claim 1, wherein the communications device is a server and the input selection is received from a terminal device.

3. The communications device of claim 1, wherein the communications device is a terminal device and the input selection is received from an input component.

4. The communications device of claim 1, wherein the selected content is associated with another communications session with a different recipient.

5. The communications device of claim 1, wherein the selected content includes at least one of the following:

a document, an email, a voicemail, a fax, and a portion of chat.

6. The communications device of claim 1, wherein the determined information includes descriptive information associated with at least one of the following:

a subject line, a title, and a summary.

7. The communications device of claim 1, wherein the message includes at least one detail regarding an additional communications session between a user and the particular recipient.

8. The communications device of claim 7, wherein the at least one processing device is further configured to:

upon receipt of a confirmation that the particular recipient received or opened the message, initiate the additional communications session with the at least one terminal device associated with the particular recipient.

9. The communications device of claim 7, wherein the communications session is a first type of communications session and the additional communications session is a second type of communications session.

10. The communications device of claim 7, wherein the at least one processing device is further configured to initiate the communications session with a first terminal device associated with the particular recipient and to initiate the additional communications session with a second terminal device associated with the particular recipient.

11. A method for providing recipients with information regarding communications sessions, the method comprising:

receiving an input selection for use in connection with a communications session, including content and context information;

using the selected content to determine information, including one or more details describing the selected content;

using contact information associated with the input selection to initiate the communications session with at least one terminal device associated with a particular recipient; and

transmitting a message, including the determined information, to the at least one terminal device associated with the particular recipient.

12. The method of claim 11, wherein receiving the input selection includes dragging the selected content and dropping it on an icon representing the contact information.

13. The method of claim 11, wherein the input selection includes a selection of a type of the communications session.

14. The method of claim 11, wherein the transmitted data includes at least one detail regarding an additional communications session between a user and the particular recipient.

15. The method of claim 11, wherein the information is determined using one or more linguistic analysis techniques.

16. The method of claim 15, further comprising:

upon receiving a confirmation that the particular recipient received the determined information, initiating the additional communications session with the at least one terminal device associated with the particular recipient.

17. The method of claim 15, wherein the communications session is a first type of communications session and the additional communications session is a second type of communications session.

18. The method of claim 15, wherein the communications session is initiated with a first terminal device associated with the particular recipient and the additional communications session is initiated with a second terminal device associated with the particular recipient.

19. The method of claim 15, wherein the communications session and the additional communications session are initiated concurrently.

20. The method of claim 11, further comprising:

generating a voice message from the selected content; and

transmitting the voice message to the particular recipient.

21. The method of claim 20, wherein the voice message includes an audible version of the determined information.

22. The method of claim 20, wherein the voice message includes an audible version of the selected content.

23. The method of claim 11, further comprising:

using the selected content to determine a list of possible contacts.

24. The method of claim 23, further comprising:

using metadata information associated with the selected content to determine the list of possible contacts.

25. The method of claim 11, further comprising:

using the determined information to select a preferred mode to communicate with the selected contact.

26. A computer program embodied in a non-transitory computer readable medium and executable by a processor, the computer program including instructions for providing recipients with information regarding communications sessions, the instructions comprising:

receiving from a user an input selection for use in connection with a communications session, including content and context information;

using the selected content to determine information, including one or more details describing the selected content;

using contact information associated with the input selection to initiate the communications session with at least one terminal device associated with a particular recipient; and

transmitting a message, including the determined information, to the at least one terminal device associated with the particular recipient.