COMMUNICATIONS RECORDER SYSTEM
First Claim
1. A method for analysing performance of a media recording system in a telecommunications network comprising the steps of:
- selecting an extension within a telecommunications network, the extension capable of exchanging communication media;
designating a time period within which communication records for the extension should be analysed;
receiving communications data for the network extension, the communications data comprising data associated with communications involving the extension with the time period;
receiving media data for the network extension, the media data comprising data associated with recorded media content of communications involving the extension within the time period; and
comparing the communications data with the media data to determine the performance of the communications recording system.
1 Assignment
0 Petitions
Accused Products
Abstract
A method for analysing performance of a media recording system in a telecommunications network comprising the steps of selecting an extension within a telecommunications network, the extension capable of exchanging communication media, designating a time period within which communication records for the extension should be analysed, receiving communications data for the network extension, the communications data comprising data associated with communications involving the extension with the time period, receiving media data for the network extension, the media data comprising data associated with recorded media content of communications involving the extension within the time period, comparing the communications data with the media data to determine the performance of the communications recording system.
3 Citations
44 Claims
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1. A method for analysing performance of a media recording system in a telecommunications network comprising the steps of:
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selecting an extension within a telecommunications network, the extension capable of exchanging communication media; designating a time period within which communication records for the extension should be analysed; receiving communications data for the network extension, the communications data comprising data associated with communications involving the extension with the time period; receiving media data for the network extension, the media data comprising data associated with recorded media content of communications involving the extension within the time period; and comparing the communications data with the media data to determine the performance of the communications recording system. - View Dependent Claims (2, 4, 5, 7, 8, 9, 11)
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3. (canceled)
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6. (canceled)
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10. (canceled)
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12. (canceled)
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13. (canceled)
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14. (canceled)
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15. A call management system comprising:
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a call processing system configured to connect calls within a communications network; a call recording system configured to record call media associated with connected calls within the communications network; a first rules database comprising criteria for selecting a first set of calls to be recorded, the first rules database associated with the call processing system; a second rules database comprising criteria for selecting a second set calls to be recorded, the second rules database associated with the call recording system; and an analysis system configured to compare the criteria of the first and second rules databases and determine whether the first set of calls matches the second set of calls. - View Dependent Claims (16, 34, 35)
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17. (canceled)
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18. A system for analysing performance of a media recording system in a telecommunications network comprising:
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processor for selecting an extension within a telecommunications network, the extension capable of exchanging communication media; processor for designating a time period within which communication records for the extension should be analysed; receiver for receiving communications data for the network extension, the communications data comprising data associated with communications involving the extension with the time period; receiver for receiving media data for the network extension, the media data comprising data associated with recorded media content of communications involving the extension within the time period; and matching engine for comparing the communications data with the media data to determine the performance of the communications recording system. - View Dependent Claims (19, 21, 22, 24, 25, 26, 27)
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20. (canceled)
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23. (canceled)
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28. (canceled)
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29. (canceled)
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30. (canceled)
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31. (canceled)
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32. (canceled)
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33. (canceled)
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36. (canceled)
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37. (canceled)
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38. (canceled)
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39. (canceled)
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40. (canceled)
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41. (canceled)
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42. (canceled)
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43. (canceled)
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44. (canceled)
Specification