Multimedia Alert and Response System for Urgent and Local Requests

• US 20170099385A1
• Filed: 10/05/2015
• Published: 04/06/2017
• Est. Priority Date: 10/05/2015
• Status: Active Grant

• Current Assignee: Phong Trung Nguyen
• Original Assignee: Phong Trung Nguyen
• Inventors: Nguyen, Phong Trung
• Granted Patent: US 9,888,114 B2
• Time in Patent Office: Days
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 7/003 Click to dial services
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

A Multimedia Alert and Response System for Urgent and Local Requests have been disclosed. In one version when an urgent request is received urgent rules are applied, a reverse call center is applied, and a service provider is connected telephonically with a live service provider person.

Claims

1. A method of processing calls from a requestor to a service provider comprising:

a) receiving a request for service from the requestor through any media channel, wherein the request for service complies with one or more desired rule(s) from both the requestor and the service provider;

b) selecting a service provider that fits the one or more desired rule(s) from both sides;

c) determining whether the selected service provider is currently available by initiating contact with the selected service provider;

d) if the selected service provider is available, putting said requestor and the selected service provider in direct communication via a media channel as directed by either side;

e) if the selected service provider is not available, selecting an alternate service provider that fits one or more of the desired rules and repeating steps c) and d) as needed.

2. The method of claim 1 wherein said direct communication is direct voice communication.

4. The method of claim 1 wherein said service is physical transportation of said requestor.

5. The method of claim 1 wherein said request consists of a phone number, a location, and said specific service.

6. The method of claim 1 wherein said request consists of only a specific service.

7. The method of claim 1 wherein said request consists of only a cardiopulmonary resuscitation request.

8. The method of claim 1 wherein selecting a service provider of a specific service further comprises using requestor defined rules to locate said service provider.

9. The method of claim 1 wherein selecting a service provider of a specific service further comprises using service provider defined rules to locate said service provider.

10. The method of claim 1 wherein selecting a service provider of said specific service further comprises using requestor defined rules and using service provider defined rules to locate said service provider.

11. The method of claim 10 wherein selecting a service provider further comprises generating a list of a plurality of service providers of the specific service.

12. The method of claim 11 wherein said selecting further comprises picking a highest ranked service provider on said list based on a combined highest requestor defined rule ranking and a service provider defined rule ranking and when two or more providers have a same highest ranking, then picking a single service provider at random from said two or more providers having said same highest ranking.

21. The method of claim 8 wherein the requestor-defined rules comprise one or more of i) location nearest to requestor, ii) highest review ranking, iii) lowest fare, and iv) offering a loyalty program.

3. (canceled)

13. A method of processing calls from a requestor to a service provider comprising:

a) receiving at a processing center from a requestor a request for a service from within a local predefined area;

b) generating a ranked list of providers that provide said service within said local predefined area;

c) using said ranked list in a highest ranked to lowest ranked order, determining whether a live person is currently available at the selected service provider by initiating contact with the selected service provider; and

d) if a live person is available at the selected service provider, telephonically connecting said live person and said requestor.

14. The method of claim 13 wherein said request is an urgent time sensitive request.

15. The method of claim 13 wherein said request comes from within said predefined local area.

16. The method of claim 13 wherein said request comes from within said predefined local area as determined by said processing center by using GPS location information provided by a smartphone used by said requestor.

17. The method of claim 15 wherein said generating said ranked list of providers uses predefined requestor rules, predefined provider rules, and predefined processing center rules.

22. The method of claim 13 wherein the providers are ranked based on one or more criteria selected from the group consisting of i) location nearest to requestor;

ii) highest review ranking, iii) lowest fare; and

iv) offering a loyalty program.

18. (canceled)

19. The method of claim 18 wherein said processing center tracks said service for billing, payment, requestor feedback, loyalty program participation, and post service action.

20. An apparatus comprising:

means for receiving at a processing center from a requestor a request for a service from within a local predefined area;

means for generating a ranked list of providers that provide said service within said local predefined area;

means for using said ranked list in a highest ranked to lowest ranked order and a reverse call center to locate a live person at a provider of said service; and

means for telephonically connecting said live person and said requestor.