USER ACCOUNT MANAGEMENT FLOW IN SERVICE ENVIRONMENT

• US 20170104737A1
• Filed: 09/23/2016
• Published: 04/13/2017
• Est. Priority Date: 10/12/2015
• Status: Abandoned Application

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: So, Dina, Choudhari, Ankit
• Application Number:
  US15/274,399
• Publication Number:
  US 20170104737A1
• Time in Patent Office: Days
• CPC Class Codes: G06F 21/45 Structures or tools for the administration of authentication
• CPC Class Codes: H04L 63/062 for key distribution, e.g. centrally by trusted party cryptographic mechanisms or cryptographic arrangements for key distribution involving a central third party H04L9/0819
• CPC Class Codes: H04L 63/083 using passwords cryptographic mechanisms or cryptographic arrangements for entity authentication using a predetermined code H04L9/3226
• CPC Class Codes: H04L 63/18 using different networks or channels, e.g. using out of band channels cryptographic mechanisms or cryptographic arrangements for key distribution involving distinctive intermediate devices or communication paths H04L9/0827; cryptographic mechanisms or cryptographic arrangements for authentication using a plurality of channels H04L9/3215
• CPC Class Codes: H04L 67/30 Profiles
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/55 Push-based network services

Abstract

Management of user profiles in a cloud-based service environment is provided. Upon completion of a profile change such as password change, password creation, or account deletion for a user, an administrator (or user with administrator privileges) may be presented with an option to provide the changed or created password, or other information directly to the user through messaging, thus, avoiding a multi-layered and/or manual process of the administrator copying the information to a message and sending to the user. The message may be text message, audio message, or video message.

Claims

1. A method executed at one or more computing devices to provide user management flow in a cloud-based service environment, the method comprising:

authenticating a user with administrator privilege;

presenting an account management dashboard to the user;

receiving a change to a profile of another user through the presented dashboard; and

transmitting a message notification associated with the change to the other user via a selected communication mode.

2. The method of claim 1, wherein transmitting the message notification associated with the change comprises:

transmitting one or more of a text message, an audio message, and a video message to the other user.

3. The method of claim 2, further comprising:

transmitting a different one of the text message, the audio message, and the video message in consecutive transmissions of the message notification to the other user.

4. The method of claim 3, wherein transmitting the different one of the text message, the audio message, and the video message in consecutive transmissions of the message notification comprise:

selecting the different one of the text message, the audio message, and the video message at random.

5. The method of claim 3, wherein transmitting the different one of the text message, the audio message, and the video message in consecutive transmissions of the message notification comprises:

selecting the different one of the text message, the audio message, and the video message according to a predefined pattern.

6. The method of claim 1, wherein the change to the profile is a deletion of an account of the other user and the method further comprises:

transmitting a confirmation of the deletion of the account in the message notification.

7. The method of claim 6, further comprising:

including a link to contact the user with the administrator privilege in the message notification.

8. The method of claim 1, wherein the change to the profile is a reset of a password of the other user and the method further comprises:

transmitting a confirmation of the reset of the password of the account in the message notification.

9. The method of claim 8, further comprising:

including a new password in the message notification.

10. A computing device to provide user management flow in a cloud-based service environment, the computing device comprising:

a communication interface configured to facilitate communication between the computing device and a cloud based service;

a memory configured to store instructions; and

one or more processors coupled to the memory, wherein the one or more processors, in conjunction with the instructions stored in the memory, are configured to execute a cloud-based service, the cloud-based service comprising;

one or more applications; and

an administration module configured to;

authenticate a user with administrator privilege;

present an account management dashboard to the user;

receive a password reset for another user through the presented dashboard; and

transmit one or more of a text message, an audio message, and a video message that includes a confirmation of the password reset and a new password to the other user.

11. The computing device of claim 10, wherein the administration module is further configured to:

configure the one or more of the text message, the audio message, and the video message to be automatically deleted at a device of the other user after a predefined period.

12. The computing device of claim 10, wherein the administration module is further configured to:

transmit a different one of the text message, the audio message, and the video message in consecutive transmissions to the other user based on one of a random selection and a predefined pattern.

13. The computing device of claim 10, wherein the administration module is further configured to:

include information to contact the user with the administration privilege in the one or more of the text message, the audio message, and the video message.

14. The computing device of claim 10, wherein the administration module is further configured to:

hide the new password in the presented account management dashboard.

15. The computing device of claim 10, wherein the administration module is further configured to:

transmit the one or more of the text message, the audio message, and the video message to two or more devices associated with the other user.

16. A method executed at one or more computing devices to provide user management flow in a productivity service, the method comprising:

authenticating a user with administrator privilege at an administration module of the productivity service;

presenting an account management dashboard to the user;

receiving a password reset for another user through the presented dashboard; and

transmitting one or more of a text message, an audio message, and a video message that includes a confirmation of the password reset and a new password to the other user.

17. The method of claim 16, further comprising:

transmitting the one or more of the text message, the audio message, and the video message through a messaging application within the productivity service.

18. The method of claim 16, further comprising;

transmitting the one or more of the text message, the audio message, and the video message through a messaging application separate from the productivity service.

19. The method of claim 16, further comprising:

receiving an account deletion fur the other user through the presented dashboard; and

including a confirmation of the account deletion for the other user in the one or more of the text message, the audio message, and the video message.

20. The method of claim 16, further comprising:

presenting the account management dashboard suitable for a mobile device environment.