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SYSTEM AND METHOD FOR MULTI-LANGUAGE COMMUNICATION SEQUENCING

  • US 20170109345A1
  • Filed: 10/15/2015
  • Published: 04/20/2017
  • Est. Priority Date: 10/15/2015
  • Status: Active Grant
First Claim
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1. A method for sequencing communication to a party utilizing a plurality of languages in an interactive voice response system, the method comprising the steps of:

  • a. creating, by a user of the system, a prompt, wherein the prompt has a plurality of resources of attached;

    b. enabling, by the interactive voice response system, at least one supported language for the communication, wherein the communication is in the at least one supported language;

    c. enabling, for editing to the sequence, one or more of;

    prompts, data, expressions, pauses, and text-to-speech; and

    d. enabling an alternate language for the communication, wherein the alternate language comprises an alternate sequence.

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