DEVICE-BASED INCIDENT DETECTION AND NOTIFICATION

• US 20170109828A1
• Filed: 02/08/2016
• Published: 04/20/2017
• Est. Priority Date: 10/16/2015
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC), Accenture Global Solutions Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: LEHMAN, Matthew A., DIONE, Diegane, PIERCE, Christopher J.
• Granted Patent: US 10,515,417 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A multi-media communication device may communicate with one or more sensors to obtain sensor data. The device may detect an incident based on communicating with the one or more sensors. The incident may be detected based on the sensor data associated with the one or more sensors. The device may process the sensor data and other information to confirm the incident based on detecting the incident. The device may transmit information, to one or more other devices, to initiate an incident response based on confirming the incident. The device may provide, for display via a user interface of the multi-media communication device, information associated with indicating that the incident response is initiated. The information may identify the incident response.

Claims

1. A multi-media communication device, comprising:

one or more processors to;

communicate with one or more sensors to obtain sensor data;

detect an incident based on communicating with the one or more sensors,

the incident being detected based on the sensor data associated with the one or more sensors;

process the sensor data and other information to confirm the incident based on detecting the incident;

transmit information, to one or more other devices, to initiate an incident response based on confirming the incident; and

provide, for display via a user interface of the multi-media communication device, information associated with indicating that the incident response is initiated,

the information identifying the incident response.

2. The multi-media communication device of claim 1, where the one or more processors, when transmitting the information to initiate the incident response, are to:

obtain information regarding a user of the multi-media communication device; and

provide the information to cause a filing to be generated for the user of the device.

3. The multi-media communication device of claim 1, where the one or more processors, when communicating with the one or more sensors, are further to:

receive particular sensor data identifying a particular acceleration;

determine that the particular acceleration exceeds an acceleration threshold; and

where the one or more processors, when detecting the incident, are to;

detect the incident based on determining that the particular acceleration exceeds the acceleration threshold.

4. The multi-media communication device of claim 1, where the one or more processors, when processing the sensor data and other information to confirm the incident, are further to:

obtain the other information,

the other information including weather data, road condition data, location data, or time of day data;

determine a confidence value associated with detecting the incident based on the sensor data and the other information;

determine that the confidence value satisfies a confidence value threshold; and

where the one or more processors, when transmitting the information to initiate the incident response, are to;

initiate the incident response based on determining that the confidence value satisfies the confidence value threshold.

5. The multi-media communication device of claim 1, where the incident is a vehicle accident;

and

where the one or more processors, when transmitting the information to initiate the incident response, are to;

identify insurance policy information associated with a user; and

transmit the information to initiate an insurance policy filing based on the insurance policy information associated with the user.

6. The multi-media communication device of claim 1, where the one or more processors, when transmitting the information to initiate the incident response, are to:

determine that the incident satisfies one or more criteria associated with dispatching emergency services personnel;

determine a location associated with the incident; and

cause emergency services personnel to be dispatched to the location associated with the incident based on determining that the incident satisfies the one or more criteria associated with dispatching emergency services personnel.

7. The multi-media communication device of claim 1, where the incident is a vehicle accident associated with a vehicle operated by a user;

and

where the one or more processors, when transmitting the information to initiate the incident response, are to;

determine that the vehicle satisfies one or more criteria associated with the vehicle continuing to be driven;

identify a repair shop within a threshold proximity to the vehicle; and

provide, for display, information identifying a set of directions for directing the vehicle to the repair shop.

8. A non-transitory computer-readable medium storing instructions, the instructions comprising:

one or more instructions that, when executed by one or more processors, cause the one or more processors to;

detect a vehicle accident associated with a vehicle;

automatically obtain, based on detecting the vehicle accident, information associated with identifying an insurance policy associated with the vehicle;

automatically initiate, based on obtaining the information identifying the insurance policy associated with the vehicle, an insurance claim for the vehicle accident; and

provide, for display via a user interface, information indicating that the insurance claim for the vehicle accident is initiated.

9. The computer-readable medium of claim 8, where the one or more instructions, that cause the one or more processors to automatically initiate the insurance claim, cause the one or more processors to:

initiate a first notice of loss (FNOL) filing for the insurance claim; and

transmit the FNOL filing for review by an insurer.

10. The computer-readable medium of claim 8, where the one or more instructions, when executed by the one or more processors, cause the one or more processors to:

obtain data relating to the vehicle accident; and

where the one or more instructions, that cause the one or more processors to automatically initiate the insurance claim, cause the one or more processors to;

include the data in a report of the vehicle accident; and

transmit the report to a device for review by an insurer.

11. The computer-readable medium of claim 10, where the data relating to the vehicle accident includes at least one of:

audio data,

video data,

image data,

atmospheric data,

vehicle sensor data, or

driving data.

12. The computer-readable medium of claim 8, where the one or more instructions, when executed by the one or more processors, cause the one or more processors to:

connect to one or more sensors of the vehicle;

receive from the one or more sensors of the vehicle, after connecting to the one or more sensors of the vehicle, information indicating that the vehicle accident has occurred; and

where the one or more instructions, when executed by the one or more processors, cause the one or more processors to;

detect the vehicle accident based on receiving the information indicating that the vehicle accident has occurred.

13. The computer-readable medium of claim 12, where the information indicating that the vehicle accident has occurred includes at least one of:

an airbag deployment notification,

a threshold acceleration,

a fluid leakage notification,

an engine warning,

an antilock brake deployment notification, or

an impact notification.

14. The computer-readable medium of claim 8, where the one or more instructions, when executed by the one or more processors, cause the one or more processors to:

identify one or more costs associated with the insurance claim;

obtain payment information associated with a policyholder of the insurance policy; and

automatically execute one or more transactions associated with paying the one or more costs associated with the insurance claim based on the payment information.

15. A method, comprising:

detecting, by a device, an acceleration via an acceleration sensor of the device;

determining, by the device, that the acceleration satisfies an acceleration threshold;

determining, by the device, that an incident has occurred within a proximity to the device based on determining that the acceleration satisfies the acceleration threshold;

determining, by the device, incident information relating to a user of the device based on determining that the incident has occurred;

initiating, by the device, an incident claim for the user based on the incident information relating to the user of the device; and

providing, by the device, information indicating that the incident claim is initiated based on initiating the incident claim.

16. The method of claim 15, further comprising:

dispatching a tow-truck or emergency services personnel based on determining that the incident has occurred.

17. The method of claim 15, further comprising:

reserving a rental car or lodging based on determining that the incident has occurred.

18. The method of claim 15, where the incident is an underwritten incident and the incident claim is an insurance claim;

and

the method further comprising;

determining a location of a repair shop that is covered by an insurance policy associated with the insurance claim; and

providing information identifying the repair shop.

19. The method of claim 15, further comprising:

receiving a voice command; and

where initiating the incident claim comprises;

initiating the incident claim based on receiving the voice command.

20. The method of claim 15, further comprising:

receiving a request for information regarding a status of the incident claim;

determining the status of the incident claim based on receiving the request for the information regarding the status of the incident claim; and

providing, via a user interface, information identifying the status of the incident claim.