SYSTEMS AND METHODS FOR PRIORITIZING A SUPPORT BUNDLE

• US 20170116098A1
• Filed: 10/27/2015
• Published: 04/27/2017
• Est. Priority Date: 10/27/2015
• Status: Active Application

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Vetter, Mark, Ramasamy, Rameshkumar
• Granted Patent: US 10,275,300 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 11/0775 Content or structure details of the error report, e.g. specific table structure, specific error fields
• CPC Class Codes: G06F 11/0781 Error filtering or prioritizing based on a policy defined by the user or on a policy defined by a hardware/software module, e.g. according to a severity level
• CPC Class Codes: G06F 11/2069 Management of state, configuration or failover
• CPC Class Codes: G06F 2201/805 Real-time

Abstract

Implementations described and claimed herein provide systems and methods for prioritizing a support bundle. In one implementation, a fault indication specifying at least one fault of a storage device is generated. A request for support data for diagnosing a cause of the fault is received at the storage device. Low priority data for diagnosing the fault is identified from the support data. A prioritized support bundle is generated having a low priority bundle subset containing the low priority data and a high priority bundle subset containing remaining data in the support data for the storage device. The high priority bundle subset is sent to a diagnostic device over a network separately from the low priority bundle subset.

Claims

1. A method for fault diagnostic analysis in a storage network, the method comprising:

generating a fault indication specifying at least one fault of a storage device, the storage device in communication with a diagnostic device over a network;

receiving a request at the storage device for support data for diagnosing a cause of the at least one fault, the support data stored on the storage device;

identifying data assigned a first priority for diagnosing the cause of the fault from the support data;

generating a prioritized support bundle having a first priority bundle subset and a second priority bundle subset, the first priority bundle subset containing the data assigned the first priority and the second priority bundle subset containing remaining data of the support data after the data assigned the first priority is identified, the remaining data having a higher priority than the data assigned the first priority; and

sending the second priority bundle subset to the diagnostic device over the network separate from the first priority bundle subset.

2. The method of claim 1, wherein the second priority bundle subset is sent to the diagnostic device over the network prior to the first priority bundle subset.

3. The method of claim 1, wherein the first priority bundle subset is sent to the diagnostic device separate from and in parallel to the second priority bundle subset over the network.

4. The method of claim 1, wherein the request for the support data is received at the storage device from a client device over the network.

5. The method of claim 1, wherein the data assigned the first priority includes file system metadata of the storage device.

6. The method of claim 1, wherein the remaining data includes at least one of kernel core files or processing files.

7. The method of claim 1, further comprising:

generating a status of progress of sending each of the second priority bundle subset and the first priority bundle subset to the diagnostic device.

8. The method of claim 1, further comprising:

generating a report of an network path for sending each of the second priority bundle subset and the first priority bundle subset to the diagnostic device.

9. One or more tangible non-transitory computer-readable storage media storing computer-executable instructions for performing a computer process on a computing system, the computer process comprising:

generating a fault indication specifying at least one fault of a storage device, the storage device in communication with a diagnostic device over a network;

receiving a request at the storage device for support data for diagnosing a cause of the at least one fault, the support data stored on the storage device;

identifying low priority data for diagnosing the cause of the fault from the support data;

generating a prioritized support bundle having a low priority bundle subset and a high priority bundle subset, the low priority bundle subset containing the low priority data and the high priority bundle subset containing remaining data of the support data after the low priority data is identified; and

sending the high priority bundle subset to the diagnostic device over the network separate from the low priority bundle subset.

10. The one or more tangible non-transitory computer-readable storage media of claim 9, wherein the high priority bundle subset is sent to the diagnostic device over the network prior to the low priority bundle subset.

11. The one or more tangible non-transitory computer-readable storage media of claim 9, wherein the low priority bundle subset is sent to the diagnostic device separate from and in parallel to the high priority bundle subset over the network.

12. The one or more tangible non-transitory computer-readable storage media of claim 9, wherein the request for the support data is received at the storage device from a client device over the network.

13. The one or more tangible non-transitory computer-readable storage media of claim 9, wherein the low priority data includes file system metadata of the storage device.

14. The one or more tangible non-transitory computer-readable storage media of claim 9, wherein the remaining data includes at least one of kernel core files or processing files.

15. A system for fault diagnostic analysis in a storage network, the system comprising:

a diagnostic device for analyzing a cause of storage device faults; and

a storage appliance in communication with the diagnostic device over a network, the storage device generating a prioritized support bundle having a low priority bundle subset and a high priority bundle subset, the low priority bundle subset containing low priority data identified from support data stored on the storage device and the high priority bundle subset containing remaining data of the support data after the low priority data is identified, the storage device sending the high priority bundle subset to the diagnostic device over the network separate from the low priority bundle subset.

16. The system of claim 15, wherein the high priority bundle subset is sent to the diagnostic device over the network prior to the low priority bundle subset.

17. The system of claim 15, wherein the low priority bundle subset is sent to the diagnostic device separate from and in parallel to the high priority bundle subset over the network.

18. The system of claim 15, wherein the request for the support data is received at the storage device from a client device over the network.

19. The system of claim 15, wherein the low priority data includes file system metadata of the storage device.

20. The system of claim 15, wherein the remaining data includes at least one of kernel core files or processing files.