SMART SEARCH AND NAVIGATE

• US 20170132331A1
• Filed: 11/10/2015
• Published: 05/11/2017
• Est. Priority Date: 11/10/2015
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Pepakayala, Subhash Chandra, Mishra, Amrit, Beg, Manan Saleem, Piparia, Shraddha, Shailesh, Shah Rushabh
• Granted Patent: US 11,294,908 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: H04W 4/60 Subscription-based services using application servers or record carriers, e.g. SIM application toolkits

Abstract

A method and a system are disclosed to facilitate a user to request and complete a computer task. In various embodiments, as the user is inputting keywords in a search interface through an application, one or more suggestions can be presented to the user to recommend a computer task. The suggestions can be generated based on the keyword(s) input by the user thus far, and various contexts such as an application context, a user context, a search context and/or any other contexts. Upon user selection of a suggestion as computer task requested by the user, a task flow to facilitate the user to complete the computer task can be determined. In some examples, the task flow can be implemented one or more interfaces in the application where the user initiates the computer task request. In some examples, the task flow can be implemented in a separate interface from the application.

Claims

1. A method for assisting a user to request and complete a computer task, the method comprising:

receiving an incomplete user query through a search interface provided by an application;

determining a context of the application in which a user inputs the incomplete user query;

generating one or more of a suggestion indicating a computer task by which an action is performed on an object, wherein generating each of the one or more suggestions includes;

determining the action and the object based on the application context and the incomplete user query;

transmitting the one or more suggestions for presentation to the user an interface of the application;

receiving, from the application, a request to perform a first computer task by the user;

determining a task flow for the first computer task; and

determining interface information for implementation on a computing device associated with the user such that one or more interfaces are presented to the user to facilitate the user to complete the first computer task in accordance with the task flow.

2. The method of claim 1, wherein the context of the application includes a position within the application where the user inputs the incomplete user query, one or more pages the user has traversed before the user inputs the incomplete user query, one or more other applications the user has engaged before the user inputs the incomplete query, one or more other computer tasks performed by the user using the application before the user inputs the incomplete query, and/or one or more objects interacted by the user before the user inputs the incomplete query.

3. The method of claim 1, wherein the action and the object are determined based on their relevance to the application context.

7. The method of claim 1, further comprising determining a search context with respect to the incomplete user query, and wherein the determination of the action and the object is further based on the search context.

8. The method of claim 1, wherein the search context comprises one or more user queries input by the user during a same search session as the one in which the incomplete user query is input by the user.

9. The method of claim 1, wherein the determined interface information, when implemented on the client computing device, causes the client computing device to facilitate the user to complete the first computer task within the application.

10. The method of claim 1, wherein the determined interface information, when implemented on the client computing device, causes the client computing device to facilitate the user to complete the first computer task within another application independent and separate from the application from which the request to perform the first computer task is received.

4. The method of 1, further comprising determining a user context associated with the user, and wherein the determination of the action and the object is further based on user context.

5. The method of claim 4, the determined user context comprises a role, a responsibility, a domain, a department and/or a region associated with the user.

6. The method of 4, wherein determining the action and the object based on the user context includes determining, based on the user context, that the user is authorized to perform the action on the object, or that the user is authorized to access the object.

11. A system comprising:

a processor; and

a memory coupled with and readable by the processor and having stored therein a set of instructions which, when executed by the processor, causes the processor to assist a user to request and complete a computer task by;

receiving an incomplete user query through a search interface provided by an application;

determining a context of the application in which a user inputs the incomplete user query;

generating one or more of a suggestion indicating a computer task by which an action is performed on an object, wherein generating each of the one or more suggestions includes;

determining the action and the object based on the application context and the incomplete user query;

transmitting the one or more suggestions for presentation to the user an interface of the application;

receiving, from the application, a request to perform a first computer task by the user;

determining a task flow for the first computer task; and

determining interface information for implementation on a computing device associated with the user such that one or more interfaces are presented to the user to facilitate the user to complete the first computer task in accordance with the task flow.

12. The system of claim 11, wherein the action and the object are determined based on their relevance to the application context.

15. The system of claim 11, wherein assisting the user to request and complete a computer task further comprises determining a search context with respect to the incomplete user query, and wherein the determination of the action and the object is further based on the search context.

16. The system of claim 11, wherein the determined interface information, when implemented on the client computing device, causes the client computing device to facilitate the user to complete the first computer task within the application.

17. The system of claim 11, wherein the determined interface information, when implemented on the client computing device, causes the client computing device to facilitate the user to complete the first computer task within another application independent and separate from the application from which the request to perform the first computer task is received.

13. The system of 1, wherein assisting the user to request and complete a computer task further comprises determining a user context associated with the user, and wherein the determination of the action and the object is further based on user context.

14. The method of 13, wherein determining the action and the object based on the user context includes determining, based on the user context, that the user is authorized to perform the action on the object, or that the user is authorized to access the object.

18. A computer-readable memory device comprising a set of instructions stored therein which, when executed by a processor, causes the processor to assist a user to request and complete a computer task by:

receiving an incomplete user query through a search interface provided by an application;

determining a context of the application in which a user inputs the incomplete user query;

generating one or more of a suggestion indicating a computer task by which an action is performed on an object, wherein generating each of the one or more suggestions includes;

determining the action and the object based on the application context and the incomplete user query;

transmitting the one or more suggestions for presentation to the user an interface of the application;

receiving, from the application, a request to perform a first computer task by the user;

determining a task flow for the first computer task; and

determining interface information for implementation on a computing device associated with the user such that one or more interfaces are presented to the user to facilitate the user to complete the first computer task in accordance with the task flow.

19. The computer-readable memory device of claim 18, wherein assisting the user to request and complete a computer task further comprises determining a user context associated with the user, and wherein the determination of the action and the object is further based on user context.

20. The computer-readable memory device of claim 18, wherein assisting the user to request and complete a computer task further comprises determining a search context with respect to the incomplete user query, and wherein the determination of the action and the object is further based on the search context.