Methods and Systems for Clustering of Repair Orders Based on Multiple Repair Indicators

• US 20170132576A1
• Filed: 11/05/2015
• Published: 05/11/2017
• Est. Priority Date: 11/05/2015
• Status: Active Grant

• Current Assignee: Snap-On Incorporated
• Original Assignee: Snap-On Incorporated
• Inventors: Merg, Patrick S., Foreman, Jacob G., Lewis, Bradley R.
• Granted Patent: US 9,846,860 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/285 Clustering or classification
• CPC Class Codes: G06F 16/288 Entity relationship models
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G07C 5/00 Registering or indicating the working of vehicles
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G07C 5/0808 Diagnosing performance data testing of vehicles G01M17/00; testing of electrical installation on vehicles G01R31/005

Abstract

A processor may determine that a first repair order (RO) of an existing cluster of ROs (e.g. corresponding to first and second vehicle symptoms and to first and second corrective actions) refers to a first vehicle related to a set of vehicles. The processor may identify ROs that refer to vehicles from the set and may determine among these identified ROs (i) a first relationship between the first symptom and the first action without the first symptom relating to the second action and/or (ii) a second relationship between the second symptom and the second action without the second symptom relating to the first action. The processor may (i) if the first relationship exists, add the first RO to a first different cluster corresponding to the first relationship and (ii) if the second relationship exists, add the first RO to a second different cluster corresponding to the second relationship.

Claims

1. A method comprising:

based on a first computer-readable vehicle repair order (RO) being associated with an existing cluster identifier that is stored within a computer-readable medium to define an existing cluster of ROs, determining, by at least one processor, that the first RO is contained in the existing cluster of ROs, wherein the first RO is one of a plurality of ROs stored within the computer-readable medium, wherein the first RO specifies a first vehicle, wherein the computer-readable medium has stored thereon vehicle information indicating one or more other vehicles related to the first vehicle, and wherein the existing cluster of ROs is arranged to contain ROs, but only ROs that specify at least first and second vehicle symptoms and first and second corrective actions;

after determining that the first RO is contained in the existing cluster of ROs and based on the first RO specifying the first vehicle, the at least one processor identifying ROs, among the plurality of ROs, that also respectively specify the first vehicle or that respectively specify another vehicle related to the first vehicle in accordance with the vehicle information;

based on data stored within the computer-readable medium for one or more of the identified ROs, making a determination, by the at least one processor, (i) that the first vehicle symptom is related to the first corrective action but is not related to the second corrective action and (ii) that the second vehicle symptom is related to the second corrective action but is not related to the first corrective action;

in response to making the determination, the at least one processor moving the first RO from the existing cluster of ROs to first and second different clusters of ROs such that the first and second different clusters of ROs each respectively contain the first RO and such that the existing cluster of ROs no longer contains the first RO, wherein the first different cluster of ROs is arranged to contain ROs, but only ROs that specify at least the first vehicle symptom and the first corrective action, and wherein the second different cluster of ROs is arranged to contain ROs, but only ROs that specify at least the second vehicle symptom and the second corrective action;

receiving, by the at least one processor via a vehicle repair tool, a search query specifying at least the first vehicle symptom; and

based at least on one or more of the ROs contained in the first different cluster of ROs to which the first RO has been moved, the at least one processor responding to the search query by causing a display device of the vehicle repair tool to display search results specifying at least that the first corrective action resolves the first vehicle symptom.

2. The method of claim 1, wherein the existing cluster of ROs is one of a plurality of clusters of ROs each defined by a respective cluster identifier that is stored within the computer-readable medium.

3. The method of claim 1, wherein the first RO also specifies the first and second vehicle symptoms and the first and second corrective actions, and wherein first RO is contained in the existing cluster of ROs due to the first RO specifying the first and second vehicle symptoms and the first and second corrective actions.

4. The method of claim 1, wherein the first vehicle symptom includes a first diagnostic trouble code (DTC) identifier.

5. The method of claim 1, wherein the second vehicle symptom includes a second diagnostic trouble code (DTC) identifier.

9. The method of claim 1, wherein the first vehicle and the one or more other vehicles all have a same vehicle attribute, and wherein the vehicle attribute comprises one or more of:

(i) a vehicle year attribute, (ii) a vehicle make attribute, (iii) a vehicle model attribute, (iv) a vehicle engine attribute, (v) a vehicle system attribute, (vi) a vehicle-year-make-model attribute, (vii) a vehicle-year-make-model-submodel attribute, (viii) a vehicle engine code, (ix) a vehicle drive type, and (x) a vehicle fuel system type.

10. The method of claim 1, wherein making the determination that the first vehicle symptom is related to the first corrective action but is not related to the second corrective action comprises:

determining a count of ROs, among the identified ROs, that specify the first vehicle symptom and the first corrective action without also specifying the second corrective action; and

determining that the count exceeds a threshold count.

11. The method of claim 1, wherein making the determination that the second vehicle symptom is related to the second corrective action but is not related to the first corrective action comprises:

determining a count of ROs, among the identified ROs, that specify the second vehicle symptom and the second corrective action without also specifying the first corrective action; and

determining that the count exceeds a threshold count.

12. The method of claim 1, wherein making the determination that the first vehicle symptom is related to the first corrective action but is not related to the second corrective action comprises:

determining that a threshold percentage of the identified ROs specify the first vehicle symptom and the first corrective action without also specifying the second corrective action.

13. The method of claim 1, wherein making the determination that the second vehicle symptom is related to the second corrective action but is not related to the first corrective action comprises:

determining that a threshold percentage of the identified ROs specify the second vehicle symptom and the second corrective action without also specifying the first corrective action.

14. The method of claim 1, wherein moving the first RO to the first different cluster of ROs comprises:

determining, by the at least one processor, that the computer-readable medium does not contain the first different cluster of ROs; and

in response to determining that the computer-readable medium does not contain the first different cluster of ROs, (i) generating, by the at least one processor, the first different cluster of ROs such that the first different cluster of ROs is arranged to contain ROs, but only ROs that specify at least the first vehicle symptom and the first corrective action, and (ii) moving, by the at least one processor, the first RO to the generated first different cluster of ROs.

15. The method of claim 1, wherein moving the first RO to the second different cluster of ROs comprises:

determining, by the at least one processor, that the computer-readable medium does not contain the second different cluster of ROs; and

in response to determining that the computer-readable medium does not contain the second different cluster of ROs, (i) generating, by the at least one processor, the second different cluster of ROs such that the second different cluster of ROs is arranged to contain ROs, but only ROs that specify at least the second vehicle symptom and the second corrective action, and (ii) moving, by the at least one processor, the first RO to the generated second different cluster of ROs.

18. The method of claim 1, further comprising:

determining, by the at least one processor, that the existing cluster contains one or more other ROs each respectively specifying the first vehicle or another vehicle related to the first vehicle in accordance with the vehicle information; and

in response to determining that the existing cluster contains the one or more other ROs, the at least one processor also moving the one or more other ROs from the existing cluster of ROs to the first and second different clusters of ROs such that the first and second different clusters of ROs each respectively contain the one or more other ROs and such that the existing cluster of ROs no longer contains the one or more other ROs.

21. The method of claim 1, wherein the first corrective action comprises repair or replacement of a first vehicle component, and wherein the second corrective action comprises repair or replacement of a second vehicle component.

22. The method of claim 1, wherein the first corrective action comprises a first labor operation code, and wherein the second corrective action comprises a second labor operation code.

47. The method of claim 1, wherein the computer-readable medium has stored thereon an indication that the first RO is associated with the existing cluster identifier, and wherein moving the first RO from the existing cluster of ROs to first and second different clusters of ROs such that the first and second different clusters of ROs each respectively contain the first RO and such that the existing cluster of ROs no longer contains the first RO comprises:

removing from the computer-readable medium the indication that the first RO is associated with the existing cluster identifier; and

storing at the computer-readable medium an indication that the first RO is associated with (i) a first different cluster identifier stored within the computer-readable medium to define the first different cluster of ROs and (ii) a second different cluster identifier stored within the computer-readable medium to define the second different cluster of ROs.

48. The method of claim 1, further comprising:

receiving, by the at least one processor via the vehicle repair tool, a further search query specifying at least the second vehicle symptom; and

based at least on one or more of the ROs contained in the second different cluster of ROs to which the first RO has been moved, the at least one processor responding to the further search query by causing the display device of the vehicle repair tool to display further search results specifying at least that the second corrective action resolves the second vehicle symptom.

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23. A computing system comprising:

a computer-readable medium having stored thereon a plurality of computer-readable vehicle repair orders (ROs) and vehicle information indicating one or more other vehicles related to a first vehicle; and

at least one processor coupled to the computer-readable medium and programmed to;

based on a first RO being associated with an existing cluster identifier that is stored within the computer-readable medium to define an existing cluster of ROs, determine that the first RO is contained in the existing cluster of ROs, wherein the first RO is one of the plurality of ROs, wherein the first RO specifies the first vehicle, and wherein the existing cluster of ROs is arranged to contain ROs, but only ROs that specify at least first and second vehicle symptoms and first and second corrective actions;

after determining that the first RO is contained in the existing cluster and based on the first RO specifying the first vehicle, identify ROs, among the plurality of ROs, that also respectively specify the first vehicle or that respectively specify another vehicle related to the first vehicle in accordance with the vehicle information;

based on data stored within the computer-readable medium for one or more of the identified ROs, make a determination (i) that the first vehicle symptom is related to the first corrective action but is not related to the second corrective action and (ii) that the second vehicle symptom is related to the second corrective action but is not related to the first corrective action;

in response to making the determination, move the first RO from the existing cluster of ROs to first and second different clusters of ROs such that the first and second different clusters of ROs each respectively contain the first RO and such that the existing cluster of ROs no longer contains the first RO, wherein the first different cluster of ROs is arranged to contain ROs, but only ROs that specify at least the first vehicle symptom and the first corrective action, and wherein the second different cluster of ROs is arranged to contain ROs, but only ROs that specify at least the second vehicle symptom and the second corrective action,

receive, via a vehicle repair tool, a search query specifying at least the first vehicle symptom; and

based at least on one or more of the ROs contained in the first different cluster of ROs to which the first RO has been moved, respond to the search query by causing a display device of the vehicle repair tool to display search results specifying at least that the first corrective action resolves the first vehicle symptom.

24. The computing system of claim 23, wherein the existing cluster of ROs is one of a plurality of clusters of ROs each defined by a respective cluster identifier that is stored within the computer-readable medium.

25. The computing system of claim 23, wherein the first RO also specifies the first and second vehicle symptoms and the first and second corrective actions, and wherein first RO is contained in the existing cluster of ROs due to the first RO specifying the first and second vehicle symptoms and the first and second corrective actions.

26. The computing system of claim 23, wherein the first vehicle symptom includes a first diagnostic trouble code (DTC) identifier.

27. The computing system of claim 23, wherein the second vehicle symptom includes a second diagnostic trouble code (DTC) identifier.

31. The computing system of claim 23, wherein the first vehicle and the one or more other vehicles all have a same vehicle attribute, and wherein the vehicle attribute comprises one or more of:

(i) a vehicle year attribute, (ii) a vehicle make attribute, (iii) a vehicle model attribute, (iv) a vehicle engine attribute, (v) a vehicle system attribute, (vi) a vehicle-year-make-model attribute, (vii) a vehicle-year-make-model-submodel attribute, (viii) a vehicle engine code, (ix) a vehicle drive type, and (x) a vehicle fuel system type.

32. The computing system of claim 23, wherein the at least one processor being programmed to make the determination that the first vehicle symptom is related to the first corrective action but is not related to the second corrective action comprises the at least one processor being programmed to:

determine a count of ROs, among the identified ROs, that specify the first vehicle symptom and the first corrective action without also specifying the second corrective action; and

determine that the count exceeds a threshold count.

33. The computing system of claim 23, wherein the at least one processor being programmed to make the determination that the second vehicle symptom is related to the second corrective action but is not related to the first corrective action comprises the at least one processor being programmed to:

determine a count of ROs, among the identified ROs, that specify the second vehicle symptom and the second corrective action without also specifying the first corrective action; and

determine that the count exceeds a threshold count.

34. The computing system of claim 23, wherein the at least one processor being programmed to make the determination that the first vehicle symptom is related to the first corrective action but is not related to the second corrective action comprises the at least one processor being programmed to:

determine that a threshold percentage of the identified ROs specify the first vehicle symptom and the first corrective action without also specifying the second corrective action.

35. The computing system of claim 23, wherein the at least one processor being programmed to make the determination that the second vehicle symptom is related to the second corrective action but is not related to the first corrective action comprises the at least one processor being programmed to:

determine that a threshold percentage of the identified ROs specify the second vehicle symptom and the second corrective action without also specifying the first corrective action.

36. The computing system of claim 23, wherein the at least one processor being programmed to move the first RO to the first different cluster of ROs comprises the at least one processor being programmed to:

determine that the computer-readable medium does not contain the first different cluster of ROs; and

in response to determining that the computer-readable medium does not contain the first different cluster of ROs, (i) generate the first different cluster of ROs such that the first different cluster of ROs is arranged to contain ROs, but only ROs that specify at least the first vehicle symptom and the first corrective action, and (ii) move the first RO to the generated first different cluster of ROs.

37. The computing system of claim 23, wherein the at least one processor being programmed to move the first RO to the second different cluster of ROs comprises the at least one processor being programmed to:

determine that the computer-readable medium does not contain the second different cluster of ROs; and

in response to determining that the computer-readable medium does not contain the second different cluster of ROs, (i) generate the second different cluster of ROs such that the second different cluster of ROs is arranged to contain ROs, but only ROs that specify at least the second vehicle symptom and the second corrective action, and (ii) move the first RO to the generated second different cluster of ROs.

40. The computing system of claim 23, wherein the at least one processor is further programmed to:

determine that the existing cluster contains one or more other ROs each respectively specifying the first vehicle or another vehicle related to the first vehicle in accordance with the vehicle information; and

in response to determining that the existing cluster contains the one or more other ROs, move the one or more other ROs from the existing cluster of ROs to the first and second different clusters of ROs such that the first and second different clusters of ROs each respectively contain the one or more other ROs and such that the existing cluster of ROs no longer contains the one or more other ROs.

43. The computing system of claim 23, wherein the first corrective action comprises repair or replacement of a first vehicle component, and wherein the second corrective action comprises repair or replacement of a second vehicle component.

44. The computing system of claim 23, wherein the first corrective action comprises a first labor operation code, and wherein the second corrective action comprises a second labor operation code.

49. The computing system of claim 23, wherein the computer-readable medium has stored thereon an indication that the first RO is associated with the existing cluster identifier, and wherein the at least one processor being programmed to move the first RO from the existing cluster of ROs to first and second different clusters of ROs such that the first and second different clusters of ROs each respectively contain the first RO and such that the existing cluster of ROs no longer contains the first RO comprises the at least one processor being programmed to:

remove from the computer-readable medium the indication that the first RO is associated with the existing cluster identifier; and

store at the computer-readable medium an indication that the first RO is associated with (i) a first different cluster identifier stored within the computer-readable medium to define the first different cluster of ROs and (ii) a second different cluster identifier stored within the computer-readable medium to define the second different cluster of ROs.

50. The computing system of claim 23, wherein the at least one processor is further programmed to:

receive, via the vehicle repair tool, a further search query specifying at least the second vehicle symptom; and

based at least on one or more of the ROs contained in the second different cluster of ROs to which the first RO has been moved, respond to the further search query by causing the display device of the vehicle repair tool to display further search results specifying at least that the second corrective action resolves the second vehicle symptom.

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45. A method comprising:

receiving repair orders from vehicle repair tools having user interfaces;

storing the received repair orders as computer-readable repair orders (ROs) at a computer-readable medium of a vehicle repair data system configured to generate repair hints for the vehicle repair tools and having at least one processor, wherein;

based on a first RO being associated with an existing cluster identifier that is stored within the computer-readable medium to define an existing cluster of ROs, determining, by the at least one processor, that the first RO is contained in the existing cluster of ROs, wherein the first RO is one of a plurality of ROs stored within the computer-readable medium, wherein the first RO specifies a first vehicle, wherein the computer-readable medium has stored thereon vehicle information indicating one or more other vehicles related to the first vehicle, and wherein the existing cluster of ROs is arranged to contain ROs, but only ROs that specify at least first and second vehicle symptoms and first and second corrective actions;

after determining that the first RO is contained in the existing cluster of ROs and based on the first RO specifying the first vehicle, the at least one processor identifying ROs, among the plurality of ROs, that also respectively specify the first vehicle or that respectively specify another vehicle related to the first vehicle in accordance with the vehicle information;

based on data stored within the computer-readable medium for one or more of the identified ROs, making a determination, by the at least one processor, (i) that the first vehicle symptom is related to the first corrective action but is not related to the second corrective action and (ii) that the second vehicle symptom is related to the second corrective action but is not related to the first corrective action; and

in response to making the determination, the at least one processor moving the first RO from the existing cluster of ROs to first and second different clusters of ROs such that the first and second different clusters of ROs each respectively contain the first RO and such that the existing cluster of ROs no longer contains the first RO, wherein the first different cluster of ROs is arranged to contain ROs, but only ROs that specify at least the first vehicle symptom and the first corrective action, and wherein the second different cluster of ROs is arranged to contain ROs, but only ROs that specify at least the second vehicle symptom and the second corrective action.

46. A vehicle repair data system comprising:

a computer-readable medium having stored thereon a plurality of computer-readable vehicle repair orders (ROs) and vehicle information indicating one or more other vehicles related to a first vehicle, wherein the plurality of ROs are based on repair orders received from vehicle repair tools having user interfaces, and wherein the vehicle repair data system is configured to generate repair hints for the vehicle repair tools; and

at least one processor coupled to the computer-readable medium and programmed to;

based on a first RO being associated with an existing cluster identifier that is stored within the computer-readable medium to define an existing cluster of ROs, determine that the first RO is contained in the existing cluster of ROs, wherein the first RO is one of the plurality of ROs, wherein the first RO specifies the first vehicle, and wherein the existing cluster of ROs is arranged to contain ROs, but only ROs that specify at least first and second vehicle symptoms and first and second corrective actions;

after determining that the first RO is contained in the existing cluster of ROs and based on the first RO specifying the first vehicle, identify ROs, among the plurality of ROs, that also respectively specify the first vehicle or that respectively specify another vehicle related to the first vehicle in accordance with the vehicle information;

based on data stored within the computer-readable medium for one or more of the identified ROs, make a determination (i) that the first vehicle symptom is related to the first corrective action but is not related to the second corrective action and (ii) that the second vehicle symptom is related to the second corrective action but is not related to the first corrective action; and

in response to making the determination, move the first RO from the existing cluster of ROs to first and second different clusters of ROs such that the first and second different clusters of ROs each respectively contain the first RO and such that the existing cluster of ROs no longer contains the first RO, wherein the first different cluster of ROs is arranged to contain ROs, but only ROs that specify at least the first vehicle symptom and the first corrective action, and wherein the second different cluster of ROs is arranged to contain ROs, but only ROs that specify at least the second vehicle symptom and the second corrective action.