Method and Apparatus to Automatically Provide Associate Assistance to a Customer
First Claim
Patent Images
1. A method comprising:
- providing, in a retail shopping facility, a product;
determining, by a central computer system and via the product, that a customer is engaged with the product;
determining, by the central computer system, an appropriate associate of the retail shopping facility to communicate with the customer regarding the product;
the central computer system instructing the appropriate associate to communicate face-to-face with the customer regarding the product.
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0 Petitions
Accused Products
Abstract
A central computer system determines, via a product located in a retail shopping facility, that a customer is engaged with the product. The central computer system then automatically determines an appropriate associate of the retail shopping facility to communicate with that customer regarding the product and instructs that appropriate associate to communicate face-to-face with the customer regarding the product. By one approach, when the assigned associate fails to acknowledge the foregoing instruction, the central computer system determines an alternative appropriate associate and similarly assigns that associate to communicate face-to-face with the customer regarding the product.
6 Citations
20 Claims
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1. A method comprising:
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providing, in a retail shopping facility, a product; determining, by a central computer system and via the product, that a customer is engaged with the product; determining, by the central computer system, an appropriate associate of the retail shopping facility to communicate with the customer regarding the product; the central computer system instructing the appropriate associate to communicate face-to-face with the customer regarding the product. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. An apparatus comprising:
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a retail shopping facility; a product displayed in the retail shopping facility; a central computer system configured to; determine via the product that a customer is engaged with the product; determine an appropriate associate of the retail shopping facility to communicate with the customer regarding the product; instruct the appropriate associate to communicate face-to-face with the customer regarding the product. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
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Specification