CALLER LOCATION AND PSAP DETERMINATION SYSTEMS AND METHODS
First Claim
1. A non-transitory computer-readable medium storing computer executable instructions for:
- determining a current location of a portable computing device;
receiving from a particular individual, via a user interface of a portable computing device, a request to place an emergency call; and
at least partially in response to receiving the request to place an emergency call;
using the determined current location of the portable computing device to determine a dispatchable location for use in dispatching emergency assistance to the particular individual;
determining which particular one of a plurality of public-safety answering points will handle the emergency call;
updating a data structure to indicate that the portable computing device is at the determined current location, the data structure being a data structure that the particular public-safety answering point that will be handling the emergency call will access to determine location information for individuals who contact the public-safety answering point to request emergency assistance; and
initiating an emergency call, by the portable computing device, to the public-safety answering point, regarding an emergency involving the particular individual.
2 Assignments
0 Petitions
Accused Products
Abstract
Computer systems, according to various embodiments, are adapted to assist emergency services providers in determining the location of an individual who is in need of help. In various embodiments, the system may be adapted to determine a current dispatchable location for the individual who is in need of help, use the determined dispatchable location to determine which particular public-safety answering point will be handling an emergency call regarding the individual, update a data structure associated with the particular public-safety answering point to indicate the individual'"'"'s current location, and then initiate and/or mediate a call between the individual and the emergency services provider. In various embodiments, updating the database may provide more accurate information regarding the individual'"'"'s location than would otherwise be available for the individual.
17 Citations
30 Claims
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1. A non-transitory computer-readable medium storing computer executable instructions for:
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determining a current location of a portable computing device; receiving from a particular individual, via a user interface of a portable computing device, a request to place an emergency call; and at least partially in response to receiving the request to place an emergency call; using the determined current location of the portable computing device to determine a dispatchable location for use in dispatching emergency assistance to the particular individual; determining which particular one of a plurality of public-safety answering points will handle the emergency call; updating a data structure to indicate that the portable computing device is at the determined current location, the data structure being a data structure that the particular public-safety answering point that will be handling the emergency call will access to determine location information for individuals who contact the public-safety answering point to request emergency assistance; and initiating an emergency call, by the portable computing device, to the public-safety answering point, regarding an emergency involving the particular individual. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A system comprising:
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one or more computer processors; and memory storing computer-executable instructions that, when executed by the one or more computer processors, cause the one or more computer processors to perform operations comprising; determining a current location of a portable computing device of a particular individual; using the determined current location of the portable computing device to determine a dispatchable location for use in dispatching emergency assistance to the particular individual; using the determined dispatchable location to determine which particular one of a plurality of public-safety answering points will handle the emergency call; receiving a request to place an emergency call requesting help for the particular individual; and at least partially in response to receiving the request to place an emergency call; updating a data structure to indicate that the portable computing device is at the determined dispatchable location, the data structure being a data structure that the determined particular public-safety answering point that will be handling the emergency call will access to determine location information for individuals who contact the particular public-safety answering point to request emergency assistance; and initiating an emergency call, by the portable computing device, to the particular public-safety answering point, regarding an emergency involving the particular individual. - View Dependent Claims (15, 16, 17, 18)
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19. A computer-implemented method of initiating an emergency call to an emergency services provider for an individual who is in need of emergency assistance, and for providing, to the emergency services provider, an accurate dispatchable location for the individual for use in dispatching emergency assistance to the individual, the method comprising:
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using one or more computing devices to continuously monitor a location of the individual'"'"'s portable computing device; receiving a request to place an emergency call; and in response to receiving the request to place an emergency call; (A) updating a particular data structure with a current dispatchable location for the individual, as determined by the one or more computing devices that are continuously monitoring the location of the individual'"'"'s portable computing device, the particular data structure being a data structure that a particular public-safety answering point, that will be handling the emergency call, accesses to determine location information for one or more individuals who are in need of emergency assistance; and (B) initiating an emergency call to the public-safety answering point, regarding an emergency involving the individual, wherein; the method further comprises, before updating the particular data structure with the current dispatchable location for the individual, using the current dispatchable location for the individual to determine that the particular public-safety answering point will be handling the emergency call. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27)
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28. A computer-implemented method for initiating an emergency call to an emergency services provider for an individual who is in need of emergency assistance, and for providing an accurate, dispatchable location for the individual, to the emergency services provider, for use in dispatching emergency assistance to the individual, the method comprising, in response to receiving the request from a user to request initiation of the emergency call:
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analyzing, in real time, current location data for the individual from a geolocation cache database, to determine a suitable current dispatchable location for the individual; in response to determining the suitable current dispatchable location for the individual, updating an ALI database, in real time, to reflect that the individual'"'"'s location is the determined current dispatchable location, the ALI database being an ALI database that a particular public-safety answering point that will handle an emergency call placed by the individual will access to determine the current location of the individual; and initiating the emergency call to the particular public-safety answering point, wherein; the method further comprises, before updating the ALI database to reflect that the individual'"'"'s location is the determined current dispatchable location, using the determined dispatchable location to determine that the particular public-safety answering point will be handling the emergency call. - View Dependent Claims (29, 30)
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Specification