SYSTEMS AND METHODS FOR VIRTUAL AGENTS TO HELP CUSTOMERS AND BUSINESSES

• US 20170148073A1
• Filed: 11/18/2016
• Published: 05/25/2017
• Est. Priority Date: 11/20/2015
• Status: Active Grant

• Current Assignee: Voicemonk, Inc.
• Original Assignee: Voicemonk, Inc.
• Inventors: Nomula, Jagadeshwar, Gudla, Vinesh
• Granted Patent: US 11,068,954 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/957 Browsing optimisation, e.g. caching or content distillation
• CPC Class Codes: G06Q 30/0617 Representative agent
• CPC Class Codes: G06Q 30/0629 for generating comparisons

Abstract

A system for executing actions based on user input is provided. The system comprises a virtual agent for a software application, wherein the virtual agent is configured to store a correlation between actions available in the software application. Further, the system associates one or more of the actions with one or more tags. The system receives at least an audio input from a user of the software application, and uses the input to identify an action desired by the user to be performed among the actions. Further, the system executes one or more actions based on the desired action and the correlation between the actions available in the software application.

Claims

1. A system configured to execute actions based on user input, the system comprising a virtual agent for a software application, wherein the virtual agent is a third-party application configured to function with the software application, wherein the virtual agent is configured to:

store correlation between plurality of actions available in the software application;

associate one or more of the plurality of actions with one or more tags;

receive at least an audio input from a user of the software application;

identify among the plurality of actions, using the input, an action desired by the user to be performed; and

execute one or more actions among the plurality of actions, based on the desired action and the correlation between the actions available in the software application.

2. The system according to claim 1, wherein the virtual agent is configured to extract the correlation between the actions by crawling through the software application.

3. The system according to claim 1, wherein the actions comprises search, sort, select, submit and compare.

4. The system according to claim 1, wherein the virtual agent is further configured to carry out natural language processing on the audio input and determine a context corresponding to the action.

5. The system according to claim 4, wherein the virtual agent is further configured to incorporate the context while executing the one or more actions.

6. The system according to claim 1, wherein the correlation between the actions is at least one of sequential, hierarchical or lateral.

7. The system according to claim 1, wherein the virtual agent is further configured to execute a plurality of actions and display an output page to the user, wherein, in the absence of the virtual agent, the plurality of actions would result in display of more than one output page displayed one after the other.

8. The system according to claim 7, wherein at least two of the executed plurality of actions have any one of a sequential correlation, a hierarchical correlation or a lateral correlation.