PRIORITIZING DELIVERY OF MESSAGES IN COMMUNICATION SYSTEMS

• US 20170149716A1
• Filed: 11/23/2015
• Published: 05/25/2017
• Est. Priority Date: 11/23/2015
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Mostachetti, Peter J., Wyble, Christopher D., Young, Michael J.
• Application Number:
  US14/948,512
• Publication Number:
  US 20170149716A1
• Time in Patent Office: Days
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/61 taking into account QoS or priority requirements

Abstract

Embodiments include method, systems and computer program products for prioritizing delivery of messages across multiple communication systems. Aspects include receiving a message for a recipient via one or more messaging systems and determining a priority level for the message based on an analysis of the message and a user profile of the recipient. Aspects also include delivering the message to a desired communication device via a desired communication system, wherein the desired communication device and the desired communication system are selected based on the priority level and the user profile and receiving feedback from the recipient regarding the priority level and responsively updating the user profile based on the feedback.

Claims

1. A computer implemented method for prioritizing delivery of messages across multiple communication systems, the computer implemented method comprises:

receiving a message for a recipient via one or more messaging systems;

determining a priority level for the message based on an analysis of the message and a user profile of the recipient;

delivering the message to a desired communication device via a desired communication system, wherein the desired communication device and the desired communication system are selected based on the priority level and the user profile; and

receiving feedback from the recipient regarding the priority level and responsively updating the user profile based on the feedback.

2. The computer implemented method of claim 1, further comprising determining a context of the recipient based on an interaction of the recipient with one or more communication devices.

3. The computer implemented method of claim 2, wherein selection of the desired communication device and the desired communication system are further based on the context of the recipient.

4. The computer implemented method of claim 1, wherein the analysis of the message includes analyzing one or more of a content of the message, a sender of the message, a distribution list of the message.

5. The computer implemented method of claim 1, wherein the feedback includes instructions on a change in the priority level that should be assigned to new messages.

6. The computer implemented method of claim 1, wherein the priority level is further determined based on information obtained from an information system that relates to the message.

7. The computer implemented method of claim 6, wherein the information system is an electronic medical record database and wherein determining the priority level of the message is based on an analysis of a combination of information in the message and information in the electronic medical record database.

8. A computer program product for prioritizing delivery of messages across multiple communication systems, the computer program product comprising:

a non-transitory storage medium readable by a processing circuit and storing instructions for execution by the processing circuit for performing a method comprising;

receiving a message for an recipient via one or more messaging systems;

determining a priority level for the message based on an analysis of the message and a user profile of the recipient;

delivering the message to a desired communication device via a desired communication system, wherein the desired communication device and the desired communication system are selected based on the priority level and the user profile; and

receiving feedback from the recipient regarding the priority level and responsively updating the user profile based on the feedback.

9. The computer program product of claim 8, wherein the method further comprises determining a context of the recipient based on an interaction of the recipient with one or more communication devices.

10. The computer program product of claim 9, wherein selection of the desired communication device and the desired communication system are further based on the context of the recipient.

11. The computer program product of claim 8, wherein the analysis of the message includes analyzing one or more of a content of the message, a sender of the message, a distribution list of the message.

12. The computer program product of claim 8, wherein the feedback includes instructions on a change in the priority level that should be assigned to new messages.

13. The computer program product of claim 8, wherein the priority level is further determined based on information obtained from an information system that relates to the message.

14. The computer program product of claim 13, wherein the information system is an electronic medical record database and wherein determining the priority level of the message is based on an analysis of a combination of information in the message and information in the electronic medical record database.

15. A messaging system for prioritizing delivery of messages across multiple communication systems, comprising:

a processor in communication with one or more types of memory, the processor configured to;

receive a message for a recipient via one or more messaging systems;

determine a priority level for the message based on an analysis of the message and a user profile of the recipient;

deliver the message to a desired communication device via a desired communication system, wherein the desired communication device and the desired communication system are selected based on the priority level and the user profile; and

receive feedback from the recipient regarding the priority level and responsively updating the user profile based on the feedback.

16. The messaging system of claim 15, wherein the processor is further configured to determine a context of the recipient based on an interaction of the recipient with one or more communication devices.

17. The messaging system of claim 15, wherein the analysis of the message includes analyzing one or more of a content of the message, a sender of the message, a distribution list of the message.

18. The messaging system of claim 15, wherein the feedback includes instructions on a change in the priority level that should be assigned to new messages.

19. The messaging system of claim 15, wherein the priority level is further determined based on information obtained from an information system that relates to the message.

20. The messaging system of claim 19, wherein the information system is an electronic medical record database and wherein determining the priority level of the message is based on an analysis of a combination of information in the message and information in the electronic medical record database.