INTERACTIVE CAMPAIGN-BASED CUSTOMER FEEDBACK COLLECTION PLATFORM

• US 20170149955A1
• Filed: 02/07/2017
• Published: 05/25/2017
• Est. Priority Date: 05/04/2015
• Status: Active Grant

• Current Assignee: OnePIN Incorporated
• Original Assignee: OnePIN Incorporated
• Inventors: CELIK, Feyzi, NOWAK, Marcin
• Granted Patent: US 10,157,394 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/955 using information identifiers, e.g. uniform resource locators [URL]
• CPC Class Codes: G06F 16/972 Access to data in other repository systems, e.g. legacy data or dynamic Web page generation
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications
• CPC Class Codes: G06Q 30/01 Customer relationship services
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/0245 Surveys
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04M 1/2757 by data transmission, e.g. downloading
• CPC Class Codes: H04M 1/72406 by software upgrading or downloading
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications
• CPC Class Codes: H04M 1/72448 with means for adapting the functionality of the device according to specific conditions
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/62 based on trigger specification
• CPC Class Codes: H04M 15/705 Account settings, e.g. limits or numbers or payment
• CPC Class Codes: H04M 15/735 Re-crediting user
• CPC Class Codes: H04M 15/7556 : by SIM, e.g. smart card account in SCP, SDP or SN
• CPC Class Codes: H04M 15/80 : Rating or billing plans; Tariff determination aspects
• CPC Class Codes: H04M 15/84 : Types of notifications
• CPC Class Codes: H04M 15/844 : Message, e.g. SMS
• CPC Class Codes: H04M 15/848 : Tone, e.g. beeper
• CPC Class Codes: H04M 15/852 : Low balance or limit reached
• CPC Class Codes: H04M 15/856 : Unsuccessful event
• CPC Class Codes: H04M 2203/651 : Text message transmission triggered by call automatic reactions in messaging within packet-switching networks H04L51/02
• CPC Class Codes: H04M 2203/655 : Combination of telephone service and social networking messaging within social networks H04L51/52
• CPC Class Codes: H04M 2215/8158 : Low balance or limit reached
• CPC Class Codes: H04M 3/42059 : Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 : Making use of the called party identifier
• CPC Class Codes: H04M 3/42153 : by subscriber
• CPC Class Codes: H04M 3/42195 : Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/42357 : where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/42365 : Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/4931 : Directory assistance systems
• CPC Class Codes: H04M 7/0042 : where the data service is a text-based messaging service H04M7/0054 takes precedence
• CPC Class Codes: H04W 4/00 : Services specially adapted for wireless communication networks; Facilities therefor
• CPC Class Codes: H04W 4/14 : Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/16 : Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 4/21 : for social networking applications
• CPC Class Codes: H04W 4/60 : Subscription-based services using application servers or record carriers, e.g. SIM application toolkits
• CPC Class Codes: H04W 8/18 : Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
• CPC Class Codes: H04W 8/26 : Network addressing or numbering for mobility support

Abstract

This disclosure provides systems, methods, services, and platforms for prompting a user to respond to an offer on a mobile device. The disclosure enables Mobile Network Operators to create campaigns to target customers who are nearing the limit of their data plans, voice plans, SMS plans, and MMS plans. In some embodiments, the cloud server interacts with a client application to prompt the use of a mobile device to respond to an offer send in a campaign. The disclosure also provides embodiments to check to see if the user has opted out of receiving offers, or if a device can not execute a command, or if a threshold number of offers has already been sent. This disclosure also provides embodiments for authenticating third party account log-in.

Claims

1. A computer-implemented method for automatically prompting a user to respond to an offer on a mobile device after a triggering event, the method comprising:

receiving, at the processor in the mobile phone, an indication that a triggering event has occurred;

receiving at the mobile device a first offer message comprising one or more first actionable response options; and

displaying on the screen of the mobile device the first survey message.

2. The method of claim 1, further comprising playing an alert tone on the mobile device when the first offer message is displayed.

3. The method of claim 1, further comprising launching an application installed on the mobile device, wherein the application causes the first offer message to be displayed.

4. The method of claim 3, wherein the application is installed on the SIM card of the mobile device.

5. The method of claim 3, wherein the application is installed on the operating system of the mobile device.

6. The method of claim 1, wherein the first offer message further comprises an Integrated Circuit Card Identifier (ICCID), the method further comprising:

comparing the ICCID of the first offer message to the ICCID of the mobile device, wherein a match indicates that further processing of the first offer message is permissible.

7. The method of claim 1, further comprising determining whether the mobile device can execute instructions contained in the first offer message.

8. The method of claim 1, further comprising determining whether the mobile device is roaming.

9. The method of claim 3, further comprising receiving, in the application, the first actionable response option selected by the user.

10. The method of claim 9, further comprising sending a communication comprising the first actionable response option selected by the user to a server.

11. The method of claim 9, wherein the first offer message further comprises first executable instructions.

12. The method of claim 11, further comprising executing, by the application, the first executable instructions, wherein the executable instructions comprises instructions for one of calling a phone number, opening a browser and navigating to a web address, or displaying a message on the screen of the mobile device.

13. The method of claim 1, further comprising receiving, in the application, a non-responsive response.

14. The method of claim 13, wherein the non-responsive response indicates that the first option message had been removed from the screen of the mobile device because of a timeout.

15. The method of claim 14, further comprising:

determining the display count, wherein the display count represents the number of times the first offer message has been displayed on the screen of the mobile device;

comparing the display count to a display count limit; and

sending a limit communication to the server, wherein the limit communication is sent when the display count is greater than or equal to the display count limit.

16. The method of claim 15, further comprising displaying the first offer message on the screen of the device again.

17. The method of claim 1, wherein the triggering event is selected from the group consisting of the mobile device having used up a first amount of a data plan, the mobile device having used up a second amount of a voice plan, the mobile device having used up a third amount of an SMS plan, the mobile device having used up a fourth amount of an MMS plan, when a browser on the mobile device navigates to a first web address, when the location of the mobile device is within a first geographic area, when the account balance associated with the mobile device falls below a threshold amount, and after a certain number of phone calls.