TRANSMISSION OF EMERGENCY DATA DURING AN EMERGENCY

• US 20170155765A1
• Filed: 02/13/2017
• Published: 06/01/2017
• Est. Priority Date: 09/10/2008
• Status: Active Grant

• Current Assignee: Kyndryl Incorporated
• Original Assignee: International Business Machines Corporation
• Inventors: Taylor, III, Donald P., Blatchley, Robert D., Deputat, Jurij M., Zimmermann, Stephen E.
• Granted Patent: US 9,826,094 B2
• Time in Patent Office: Days
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04L 65/4025 where none of the additional parallel sessions is real time or time sensitive, e.g. downloading a file in a parallel FTP session, initiating an email or combinational services
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04M 7/0075 Details of addressing, directories or routing tables
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
• CPC Class Codes: H04W 76/50 for emergency connections

Abstract

A method, and an associated computer program product and computer system. One or more processors of a first computer located in a building monitor outgoing calls from a telephone in the building. The monitoring identifies an outgoing call dialed from the telephone. The one or more processors determine that the identified outgoing call is a telephone number of an emergency response center. In response to determining that the outgoing call is the telephone number of the emergency response center, the one or more processors transmit, via a communications network, emergency data having relevance to an emergency at the building to a second computer of the emergency response center and to emergency responders available to respond to the emergency at the building. The emergency responders are associated with the emergency response center. The emergency data transmitted to each emergency responder is specific to each emergency responder.

Claims

1. A method, said method comprising:

monitoring, by one or more processors of a first computer located in a building, outgoing calls from a telephone in the building, said monitoring identifying an outgoing call dialed from the telephone;

determining, by the one or more processors, that the identified outgoing call is a telephone number of an emergency response center; and

in response to said determining that the outgoing call is the telephone number of the emergency response center, transmitting, by the one or more processors via a communications network, emergency data having relevance to an emergency at the building to a second computer of the emergency response center and to a plurality of emergency responders available to respond to the emergency at the building, wherein the emergency responders are associated with the emergency response center, and wherein the emergency data transmitted to each emergency responder is specific to each emergency responder.

2. The method of claim 1, said method comprising:

in further response to said determining that the outgoing call is the telephone number of the emergency response center, transmitting, by the one or more processors via the communications network, an electronic diagram of an interior of the building to the second computer to enable the emergency response center to access the electronic diagram to facilitate handling of the emergency at the building.

3. The method of claim 1, said method comprising:

prior to the emergency, receiving, by the one or more processors from a user of the telephone, a registration of the telephone number of the emergency response center and storing, by the one or more processors, the received telephone number of the emergency response center in a database in the building.

4. The method of claim 3, wherein the database is not accessible to the second computer.

5. The method of claim 1, wherein the telephone uses Voice over IP (VoIP) communication to make the outgoing call to the emergency response center and other outgoing calls to other telephones not associated with the emergency response center, and wherein the first computer monitors the VOIP telephone calls made from the telephone in the building to the emergency response center and other outgoing calls made from the telephone in the building to other telephones not associated with the emergency response center.

6. The method of claim 1, wherein the electronic diagram is a floor plan of the building.

7. A computer program product, comprising one or more computer readable hardware storage devices having computer readable program code stored therein, said program code containing instructions executable, by one or more processors of a first computer located in a building, to implement a method, said method comprising:

monitoring, by the one or more processors, outgoing calls from a telephone in the building, said monitoring identifying an outgoing call dialed from the telephone;

determining, by the one or more processors, that the identified outgoing call is a telephone number of an emergency response center; and

in response to said determining that the outgoing call is the telephone number of the emergency response center, transmitting, by the one or more processors via a communications network, emergency data having relevance to an emergency at the building to a second computer of the emergency response center and to a plurality of emergency responders available to respond to the emergency at the building, wherein the emergency responders are associated with the emergency response center, and wherein the emergency data transmitted to each emergency responder is specific to each emergency responder.

8. The computer program product of claim 7, said method comprising:

in further response to said determining that the outgoing call is the telephone number of the emergency response center, transmitting, by the one or more processors via the communications network, an electronic diagram of an interior of the building to the second computer to enable the emergency response center to access the electronic diagram to facilitate handling of the emergency at the building.

9. The computer program product of claim 7, said method comprising:

prior to the emergency, receiving, by the one or more processors from a user of the telephone, a registration of the telephone number of the emergency response center and storing, by the one or more processors, the received telephone number of the emergency response center in a database in the building.

10. The computer program product of claim 9, wherein the database is not accessible to the second computer.

11. The computer program product of claim 7, wherein the telephone uses Voice over IP (VoIP) communication to make the outgoing call to the emergency response center and other outgoing calls to other telephones not associated with the emergency response center, and wherein the first computer monitors the VOIP telephone calls made from the telephone in the building to the emergency response center and other outgoing calls made from the telephone in the building to other telephones not associated with the emergency response center.

12. The computer program product of claim 7, wherein the electronic diagram is a floor plan of the building.

13. A computer system, comprising a first computer, said first computer comprising one or more processors, one or more memories, and one or more computer readable hardware storage devices, said one or more hardware storage device containing program instructions executable by the one or more processors via the one or more memories to implement a method, said method comprising:

monitoring, by the one or more processors, outgoing calls from a telephone in the building, said monitoring identifying an outgoing call dialed from the telephone;

determining, by the one or more processors, that the identified outgoing call is a telephone number of an emergency response center, and

in response to said determining that the outgoing call is the telephone number of the emergency response center, transmitting, by the one or more processors via a communications network, emergency data having relevance to an emergency at the building to a second computer of the emergency response center and to a plurality of emergency responders available to respond to the emergency at the building, wherein the emergency responders are associated with the emergency response center, and wherein the emergency data transmitted to each emergency responder is specific to each emergency responder.

14. The computer system of claim 13, said method comprising:

in further response to said determining that the outgoing call is the telephone number of the emergency response center, transmitting, by the one or more processors via the communications network, an electronic diagram of an interior of the building to the second computer to enable the emergency response center to access the electronic diagram to facilitate handling of the emergency at the building.

15. The computer system of claim 13, said method comprising:

prior to the emergency, receiving, by the one or more processors from a user of the telephone, a registration of the telephone number of the emergency response center and storing, by the one or more processors, the received telephone number of the emergency response center in a database in the building.

16. The computer system of claim 15, wherein the database is not accessible to the second computer.

17. The computer system of claim 13, wherein the telephone uses Voice over IP (VoIP) communication to make the outgoing call to the emergency response center and other outgoing calls to other telephones not associated with the emergency response center, and wherein the first computer monitors the VOIP telephone calls made from the telephone in the building to the emergency response center and other outgoing calls made from the telephone in the building to other telephones not associated with the emergency response center.

18. The computer system of claim 13, wherein the electronic diagram is a floor plan of the building.